Lexi Wood is a former contributor for Software Connect. She covered a variety of software and technology trends. She has a BA in creative writing from UW-Eau Claire. She has written marketing and technical content for web, radio, and print, specializing in business software since 2020.
Predictive dialer software automates outgoing calls from your business and prioritizes queue communications. The system uses advanced algorithms to determine when to place a call based on agent availability and average call times.
A business-to-business (B2B) ecommerce platform is an online shopping location for direct sales transactions to manufacturers, vendors, and wholesalers.
Warranty management software, sometimes known as a warranty claim management system, is a type of order management solution intended to make it easy for companies to handle claims related to product repairs and replacements.