Kapture CRM

The Kapture product is a CRM Software. Which helps businesses get closer to their customers, through par excellent customer service capabilities and empowered helpdesk agents. Unlike other CRM solutions, Kapture is backed by smart protocols which comprehend customer queries better to provide a decent and satisfactory resolution.

Video Overview

Kapture CRM Features

To start with, Kapture has recently unveiled a new User Interface, designed to create delightful CX since UI can also add to a business’s overall productivity.

Further, the multilingual chat support system helps to have real-time, personalized and engaging conversations with customers and reduces the turnaround time (TAT).

Kapture provides a vast array of innovative features that ensure a reduction in the ticket handling time, an increase in the First Call Resolution (FCR) rates and an overall improvement in the CSAT metrics.

Kapture CRM Pricing

The cost of Kapture CRM starts at $35/user/month for the Essential package, billed annually. Their pricing model is per user per month and dependant on what package is selected. There is a free trial available. There is a free version available.