A customer experience (CX) platform by SugarCRM.

About SugarCRM

SugarCRM empowers your marketing, sales and services teams through prospect management, building relationships, and giving customers what they need. SugarCRM makes CRM simple. As the world’s fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than seven million times and currently serve over 850,000 end users in 80 countries.

Over 7,000 customers have chosen SugarCRM’s On-Site and cloud computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld, Customer Interaction Solutions and Intelligent Enterprise.

Video Overview

SugarCRM empowers organizations to gain and retain customers by providing greater visibility into the sales pipeline, more effective marketing, and improved customer satisfaction. Sugar reduces expenses and boosts revenue because it’s easy to use, customizable to meet your unique business needs, and leverages your existing technology investments. As a web application delivered in the cloud, Sugar is accessible from any browser, smart phone, or tablet. SugarCRM tracks users information in a single, organized system and provides a 360-degree view of the customer through sales, marketing, and customer support features. Sugar is CRM made simple because it is flexible, intuitive, and open.

SugarCRM understands that affordability is as important as the product and therefore offers four different subscriptions to meet the needs of small and medium-sized companies, large enterprises, and government organizations: Sugar Professional, Sugar Corporate, Sugar Enterprise, and Sugar Ultimate. Each subscription offers unparalleled support and feature functionality. SugarCRM is an open web-based application; it can integrate with any existing business applications and can be deployed anywhere-on-site or on a variety of cloud platforms.

SugarCRM Features

The core features provided by SugarCRM include:

Sales, Marketing and Customer Service Automation

  • Lead, opportunity, and account management
  • Campaign management, email marketing
  • Case management and incident tracking
  • Advanced dashboards

Mobile CRM

  • Sugar Mobile browser for access on any smartphone
  • Sugar Mobile for Android (native app)
  • Sugar Mobile for iPhone (native app)
  • Offline sync for Sugar Mobile is available as an a-la-carte option

Global CRM

  • Out-of-the-box support for 22 languages
  • Multi-currency support

Social CRM and Collaboration

  • Activity Streams
  • Cisco WebEx Meeting Center integration
  • Citrix Online GoToMeeting integration
  • Cloud Connectors to Facebook, Hoovers, Jigsaw, LinkedIn, Twitter, and Zoominfo
  • Gmail and Google Docs integration
  • InsideView integration
  • LotusLive integration
  • Sugar Plug-in for Microsoft Outlook, Word, and Excel

Advanced Features

  • Reporting
  • Sales forecasting
  • Quotes
  • Product catalog
  • Contracts


  • Access controls
  • Advanced security
  • Data quality controls
  • Sugar Studio for easy configuration
  • Sugar Logic and Module Builder for easy customization
  • User, role, and team management
  • Workflow automation

Cloud Deployment Options

  • Sugar On-demand - hosted in the SugarCRM cloud
  • Customer On-site - installed locally, behind your firewall
  • Partner On-demand - SugarCRM partners host for you
  • Public Cloud - host in Amazon EC2, Rackspace or Microsoft Azure clouds

Sugar On-Demand Specifics

  • 99.5% availability SLA
  • 15GB of data storage
  • SugarCRM keeps daily backups of all customer data in the Sugar On-demand environment for internal backup and recovery planning purposes
  • Customers can request twice-monthly secure FTP downloads of their customer data

A La Carte Available Options

  • Sugar Mobile Plus with offline sync for BlackBerry, iPad and iPhone (coming Summer, 2011)
  • Phone support
  • Shorter response time SLA and extended hours to contact SugarCRM with technical problems
  • Daily back-up of your customer data
  • Sugar Plug-in for Lotus Notes
  • Additional storage for Sugar On-demand
  • Sugar On-demand test environment (sandbox)
  • Assigned technical support representative
  • Developer support

Product Overview

  • Developer SugarCRM
  • Type CRM Software
  • Client OS Web
  • Deployment Cloud or On-Premises
  • Starting Price $52/user/month

Related Products

  • Dynamics CRM
    A customer relationship management system designed by Microsoft. Formerly Microsoft CRM.
  • Aptean CRM
    A CRM Software solution from Aptean.
  • Sage CRM
    A customer relationship management system designed by Sage.
  • NetSuite CRM+
    A customer relationship management system designed by NetSuite.
  • CentraHUB
    A CRM and HCM solution from Centra Technologies.

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