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FrontLine

A web-based software system designed by Ormandy.
Questions about FrontLine? Call (800) 827-1151 and talk to a software expert now.

FrontLine is our registered software product developed to exclusively serve the equipment service industry.

A true Windows user interface (event driven) eliminates the use of menus and having to go from one program to another to perform tasks. It improves productivity and shortens the learning curve.

Our open server based system creates a flexible choice between a Windows server, LINUX server, and Cloud based virtual environment based on your preference.

FrontLine runs on an SQL server relational database for high speed data handling and user response. Narrow band communications allows ease of use for field service and sales people on notebooks and select tablets.

As our product is a single entry system, the following modules are fully integrated. FrontLine closes the cycle on every transaction, giving you the freedom to work in a paperless environment.

  • Quotes
  • Sales/CRM
  • Service/Work Orders
  • Rentals & Contracts
  • Inventory Management
  • Accounts Receivable
  • Accounts Payable
  • General Ledger
  • Job Cost
  • Asset Management
  • Ongoing Services
  • Annual Maintenance

Accounts Payable

  • Pay status
    • On Hold - No transactions allowed, no POs, no AP transactions
    • No POs – allows AP transactions to be entered but no new POs
  • Auto GL distribution
    • By percent
    • By GL account number amount not known
  • 1099
    • Tax ID number
    • Flag if 1099 required
  • Priority Flag
    • Plan payment based on cash and vendor priority
  • Transaction types
    • Vendor invoices verify against PO
    • Credit Memos
    • Prepaid
  • Cancellation
    • Customer refund
    • Job Cost
    • Vendor return credit
  • Recurring AP
  • Discount management
  • AP linked to PO for vendor invoice verification
  • Check writing and voiding
  • Reports

Accounts Receivable

  • Payment posting
  • Aging
  • Adjustments
  • Statements
  • Deposit slips

General Ledger

  • Vendor invoice posting
  • Integration with POs receiving
  • Recurring payables
  • Automatic distributions
  • Cash requirement analysis
  • Register to specific job/project
  • Bank reconciliation
  • Check register
  • Check printing
  • Post to GL

Inventory

  • Inventory management
  • Physical counts
  • Purchasing with:
    • Min/Max
    • Back order management
    • Special orders processing
    • Transfers on multi-location
    • Vendor selection
    • Vendor performance
  • Obtain pricing from vendors
  • Receiving
  • Allocating
  • Build to order
  • Build to inventory

Job Cost

  • Multiple phases per job
  • Sub-job managment
  • Track
  • Labor
    • Materials
    • Equipment
    • Subcontractor costs
    • Track actual expense to budget/estimate
    • Retainage tracking
  • Invoicing based on % of completion or stages
  • Engineering service/work order links the service orders.
  • Budgeting
  • Reports- Actual Cost Vs. Budget
  • Costs gathered from:
    • Labor (service orders and time sheets)
    • Parts (Purchasing, AP, and Inventory — service orders)
    • User posted directly into Job Cost
  • Revenue based on invoicing
  • Profit and loss statements produced at will

Quotes

  • Quotes and quote tracking
  • Contact management
  • Quote to close forecasting
  • Quotes changed to orders
  • Email notification

Rental & Contracts

  • Rental of equipment
  • Prorating up front and at the end
  • Recurring billing
  • Email/post to credit card recurring invoices
  • Repair maintenance contract
  • Provisioning contract

Sales/CRM

  • Contact management
  • Quote management
  • Price level control
  • Special pricing
  • Email prompting
  • Email opt-in management
  • Order fulfillment from
    • Inventory
    • Receiving
    • Build to order
    • Manufacturer direct
  • Shipping/delivery, tracking
  • UPS and/or Fedex shipping integration
  • Invoicing fulfilled orders
  • Over the counter sales
  • Credit card integration
  • Manufacturer Reseller orders
  • Email of forms and reports
  • Forms management

Service/Work Orders

  • Service/Work order management
  • Equipment history
  • Customer history
  • Parts management
    • Substitutes
    • Special order
    • Vehicle inventory
    • Transfer parts
    • Miscellaneous parts
  • Status reporting
  • Performance scorecard
  • Warranty tracking
  • Depot repairs
  • Field technicians/Equipment pickup
  • Scheduler/Dispatch
    • Auto create work order
    • Dispatch technician based on certification
    • Dispatch by region, availability

Support Services

  • Custom report generation
  • Web integration
  • EDI processing
  • Catalog imports
  • Data conversion
  • Live online training
  • Live online support
  • Web-based training and documentation
  • Upgrades
  • Updates and fixes
  • Problem analysis

Reviews of FrontLine

An anonymous FrontLine user says...

We are pretty happy, it solved all of our needs.

The Good: It is the one solution that met all of the requirements that we had so we are really happy.

The Bad: We are in the beginning stages so we do not have anything to report.