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Epicor Prophet 21

A full ERP system designed by Epicor Software for distribution/wholesale trade companies.
Questions about Epicor Prophet 21? Call (800) 827-1151 and talk to a software expert now.

Epicor Prophet 21, a leading enterprise software solution for distributors, combines the power of Microsoft® SQL Server® and the familiarity of Windows® in a solution designed to meet distributors’ specific business needs.

Epicor Prophet 21 offers you a full range of order management, supply chain, and warehousing capabilities, built within a single business platform, based on industry-leading technology. Epicor Prophet 21 provides you with a complete enterprise software solution that takes your business from order entry to the warehouse, from financial management to purchasing, and ties everything together with comprehensive inventory management functionality that keeps your business running smoothly, effectively, and successfully.

Designed for Your Industry

Epicor Prophet 21 is designed to address the various distribution processes encountered in today’s ever-changing, dynamic supply chain. Epicor has been providing industry-leading solutions for emerging distributors, mid-sized companies, and subsidiaries of large multinationals for more than four decades. Scalable and modular, with rich feature sets, Prophet 21 can support your company’s growth with rapid implementation and easy expansion, no matter the size or diversity of your supply chain.

Epicor Prophet 21 is uniquely positioned to manage the requirements of multiple distribution industries, including:

  • Electrical
  • Fasteners
  • Fluid Power
  • HVAC
  • Industrial
  • Janitorial and Sanitary
  • Medical Supplies
  • Paper and Packaging
  • Petroleum
  • Pharmaceuticals
  • Plumbing
  • Tile and Flooring

In addition, Epicor is either a member of or preferred provider to more than 40 industry associations and marketing or buying groups, such as;

Accounts Payable

Epicor Prophet 21 streamlines your accounts payable processes by directly integrating your inventory receipts and purchase orders. Check processing and payment processes ensure that you don’t lose discounts and that bills are paid on time. Furthermore, you can choose payment types by either vendors or invoices.

Rebates are tied directly to order processing for accurate reports so you can maximize the amount of money you earn.

  • Reconcile invoices automatically
  • Process checks and payments
  • Process rebates
  • Automatically reinstate vendor invoices for payment when voiding checks
  • Pull up inventory receipt by the external purchase order number
  • Adjust inventory value with price discrepancies
  • Set default purchase accounts

Accounts Receivable

Cut your accounts receivable (AR) days with Epicor Prophet 21. Epicor Prophet 21 enables you to track your customers’ outstanding invoices and set alerts when days or balances exceed a certain level. Notes and follow up capabilities provide a history of conversations to aid when making calls.

The flexible posting methods make it easy to track whether a check is for multiple invoices or for consolidating several corporate accounts.

  • Conduct online cash collections
  • Write automated dunning letters
  • Consolidate payments for corporate accounts
  • Designate customers’ invoice receipt preferences
  • Print collection notes on aged trial balance
  • Track customer average days to pay
  • Apply cash receipts to multiple invoices
  • Convert foreign currency

Customer Relationship Management

Epicor Prophet 21 offers the ideal Customer Relationship Management (CRM) tool for your business. When entering orders, you can access key customer data – from shipping preferences, to past orders, to notes made during previous conversations. Customers receive outstanding personalized service, which translates into more sales for you. In addition, by tracking activities and setting to-do alerts, you never again forget to follow up with customers.

With Epicor Prophet 21’s integrated fax and e-mail, you don’t have to exit the solution to send pertinent information to your customers. This streamlined communications process will make you more responsive to your customers’ needs. In addition, you can access customer information for effective targeted marketing.

  • Track prospect and client information
  • Integrate contacts with fax and e-mail
  • Create labels and envelops
  • Create targeted mailing lists
  • Look up customers by billing, shipping, or contact information
  • Access credit, accounts receivable, sales, and shipping information from order entry screen

General Ledger

Epicor Prophet 21’s real-time general ledger provides up-to-the-minute financial statements, giving you a better handle on your company’s financial situation as business is transacted, and allowing you to be proactive instead of reactive. Financial reports can be run daily with drill down capabilities that allow you to access historical information for faster auditing.

The real-time General Leger also eliminates the laborious day-, month-, and year-end closing processes.

  • View information in real time
  • Drill down transaction information
  • Write financial reports
  • Reverse entries
  • Conduct day-, month-, and year-closing
  • Export of financial data to Excel with one click

Inventory Management

Epicor Prophet 21 offers multiple and dynamic inventory replenishment methods to provide flexibility to lower carrying costs, minimize excess or obsolete inventory, improve cash flow, and increase customer service levels.

In addition, the solution captures information on inventory changes, allowing for accurate data when making purchasing decisions.

Distributors with multiple branches benefit from Epicor Prophet 21’s ability to transfer items between branches and track item usage at the local level, so you not only have the right products for your customers, you have it in the right place. You can even centralize your inventory with Epicor Prophet 21’s regional distribution center inventory management capabilities, enabling you to reduce inventory levels without jeopardizing your ability to fill customer orders.

  • Choose from multiple inventory replenishment methods – Order Point Order Quantity (OPOQ), Min-Max, Economic Order Quantity (EOQ), and Order Up-To
  • Utilize dynamic forecasting methods
  • Select different methods for different items by location
  • Convert non-stock items to stock items
  • Forecast demand using flexible methods
  • Conduct cycle counting
  • Authorize return goods
  • Manage regional distribution centers
  • Transfer surplus items between branches
  • Forecast seasonal usage
  • Keep history of lead-time at the local level
  • Compare forecasts to actual usage

Order Entry

Epicor Prophet 21 enables you to complete the entire order entry process from one screen – enter orders and quotes, convert quotes to orders, expedite orders, check stock, search past invoices, verify shipping preferences, and more. In addition, whether orders are entered at the front counter, via a personal digital assistant (PDA) device, or over the Web, information goes directly into Epicor Prophet 21 for faster processing, eliminating re-keying errors. You can even make it easier for customers to do business with you (and cut your accounts receivable days) by accepting credit card purchases directly into Epicor Prophet 21.

With Epicor Prophet 21’s built-in ability to suggest accessory items and substitutions, you will not only grow your margins, but even your most inexperienced sales people will sound like seasoned pros. You can link product information, such as material safety data sheets, or product specification sheets, to item codes, and send that information directly from Epicor Prophet 21 to customers to confirm they get exactly what they want. And provide value-added services with Epicor Prophet 21’s kitting and light manufacturing capabilities.

  • Use the same screen for all customer service functions
  • Request price and availability
  • Convert quotes
  • Enter orders
  • Create release schedules (blanket orders)
  • Process multiple locations
  • Process credit cards
  • Enter orders over the Web
  • Conduct counter sales
  • Enter orders with a PDA
  • Create non-stock items
  • Set unlimited item information
  • Set accessory items
  • Conduct multi-searches
  • Enable substitutions
  • View pending purchase orders and transfers with expected receiving date
  • Conduct kitting/light manufacturing
  • View customer past orders and quotes
  • Classify orders multiple ways
  • Set date sensitivity

PDA Integration

Employees who don’t spend their days in the office don’t have to forfeit Epicor Prophet 21’s many capabilities. Prophet 21 includes personal digital assistant (PDA) functionality that enables remote employees to download key data from the solution and upload new information, such as orders, quotes, and signatures from deliveries.

Remote order entry integration reduces the time your salespeople spend on paperwork, lessens the risk of re-keying errors, and guarantees accurate pricing since your order entry personnel will no longer have to enter faxed or handwritten copies of orders.

Electronic signature capture enables your drivers to download shipping lists to a Palm device, collect electronic signatures from customers as deliveries are made, and upload them to the appropriate electronic file back at the office.

  • Enter orders and quotes remotely
  • Capture signatures electronically
  • Report on productivity
  • View manifests

Pricing

Epicor Prophet 21 gives you the flexibility to set prices as you see fit – including offering select customers preferred pricing and setting promotional pricing – ensuring that you maintain your margins while meeting customer and competitive demands.

Because Epicor Prophet 21 automatically maintains pricing according to the parameters you set, you avoid pricing errors by over-zealous salespeople or inaccurate re-keying.

  • Maintain pricing over quote, order, and Web
  • Adjust price by category, group, percent of cost, and more
  • Set job-based pricing
  • Set promotional pricing
  • Conduct second pass discounting
  • Set changes and exceptions
  • Create a price catalog
  • Set customer price
  • Authorize return goods
  • Conduct sales analysis

Purchasing

Buyers can qualify the return on promotions or forward buys, allowing you to increase customer service levels in relation to costs and to focus your efforts on the items that are earning you the highest profits.

A variety of purchasing options, including vendor substitutions, direct ships, and specials, allow you to adjust your processes as your customers’ needs demand while controlling your costs. In addition, Epicor Prophet 21 enables you to compute the landed cost of an item to assist you in generating a more accurate cost and gross profit margin, and distributes freight to item cost by weight, quantity, and/or cost to provide more accurate data on which to base pricing and commissions.

  • Choose from multiple purchasing options – blanket purchase orders, single location, central distribution enter (CDC), regional distribution center (RDC), or usage-based
  • Generate purchase orders for rush and drop ship items during order entry
  • Compute landed cost
  • Conduct vendor substitutions
  • Direct ship and special purchase orders
  • Distribute freight to item cost by weight, quantity, and/or cost
  • Conduct multi-stage processing
  • Track vendor rebate programs

Reporting and Analysis

Epicor Prophet 21 includes robust tools to assist in improving decision making by summarizing key data, identifying trends, and enabling forecasts. You set the parameters of each report within Epicor Prophet 21, including grouping, views, and detail. With Epicor Prophet 21’s as-of reporting, there is no reason to print and file the reports you run, and you can view past reports at any time according to whatever date parameters you choose. You can also export the data to any Windows-based data-access tools – such as Excel or Access – to streamline data sharing.

Knowledge Management Center (KMC) is an executive information data warehouse solution that quickly summarizes sales, inventory, accounts receivables, accounts payables, and open orders and allows you to set alerts whenever an activity falls outside a range you predetermine.

  • Access more than 200 standard reports
  • Export data
  • Conduct real time browser-based reporting
  • Track key business indicators with Knowledge Management Center (KMC)
  • Conduct as-of reporting
  • View print preview

Technology

The familiarity of the Windows graphical user interface (GUI) makes navigating around Epicor Prophet 21 easy and shortens the learning curve when training new employees. This intuitive interface enables all of your employees to take better advantage of Prophet 21’s capabilities than traditional character-based products.

To make Epicor Prophet 21 even more user-friendly, Help functionality is available on every screen and can be annotated to match your specific business processes. You can also customize screens with DynaChange to reflect your unique business needs. Because DynaChange stores customizations outside the source code, you can progress with Epicor Prophet 21’s upgrade path without losing your modifications. These modifications can be made either globally, by groups of users, or by individual user and allow you to control access to each screen and related data, ensuring that your solution always provides you with timely, reliable, and secure information.

With the lowest implementation and maintenance costs in the industry, SQL Server delivers rapid return on your Epicor Prophet 21.

SQL stores data in a user-friendly format, unlike other programs that store information in abbreviated fields that make it difficult to find and use data. And because Epicor Prophet 21 was built using Windows technology, it is fully interoperable with Windows-based off-the-shelf software. Epicor Prophet 21’s open SQL Server database enables you to access all of your data and export it to any off-the-shelf data analysis tool, such as Word, Excel, Access, and Outlook. SQL Server has a low cost of ownership and is fully scalable, enabling Epicor Prophet 21 to grow with your business, linking branches and companies with one solution.

Improve customer service with Epicor Prophet 21’s notes ability and create and send invoices, purchase orders, and other forms at the touch of a button – eliminating costly re-keying errors. Following an audit trail to track the progress of a transaction is enhanced by Epicor Prophet 21’s ability to stamp each entry in the solution with the date, user ID, and before and after affects of changes.

  • Grow with an unlimited number of users
  • Connect directly to Microsoft Word, Excel, and Outlook
  • Utilize multi-company capabilities
  • Create forms
  • E-mail directly from the solution
  • Set workflow events
  • Shorten the learning curve with graphical user interface (GUI)
  • Get help online
  • Customize screens with DynaChange
  • Set security controls
  • Insert notes
  • Time stamp business transactions
  • Follow audit trails

Trading Partner Connect

Trading Partner Connect, Epicor Prophet 21’s Internet trading network, streamlines the commerce process between distributors, their manufacturers/ suppliers, and end-users, thereby increasing sales and improving customer service while reducing operating costs. You benefit from dead stock reduction, eliminated EDI VAN costs, and access to millions of items, enabling you to compete on a larger scale and improve customer service. You may also develop Web sites to give end-users online customer service, as well as ordering capabilities 24 hours a day, seven days a week.

  • Utilize a rationalized item database
  • Streamline distributor-to-manufacturer/supplier relationships
  • Streamline distributor-to-distributor relationships
  • Implement a fully hosted and integrated Web-based storefront solution
  • Connect to other purchasing platforms and trading communities

Warehouse Management

A powerful range of features manages warehouse activities – including tracking stock transfers between locations and calculating commitment schedules on net stock after transactions have been processed. Pick tickets are automatically generated and processed without re-keying information – saving time and reducing errors.

Provide quicker, more efficient, and more accurate pick-pack-put away, and update the solution as inventory becomes available. The process is further streamlined by automatically allocating items when receiving stock, and cross-docking allows you to set aside items marked for shipment that day.

An integrated shipping manifest reduces keystroke errors and provides valuable, accurate information to customer service representatives.

  • Conduct radio frequency (RF) inventory receiving
  • Conduct RF inventory put away
  • Conduct RF inventory picking
  • Conduct RF physical inventory/ real-time cycle counting
  • Utilize bar coding
  • Utilize an integrated shipping manifest
  • Conduct vendor managed inventory (VMI)
  • Generate transfers between locations
  • Utilize various inventory allocation methods
  • Pick inventory for all available orders for a customer
  • Conduct wave picking
  • Conduct batch picking

*Wireless Warehouse Management System *

Developed for Epicor Prophet 21, the Wireless Warehouse Management System streamlines all warehouse processes – from receiving picking, inventory operations, cycle counting and adjustments. Distributors who want to bring a new level of accuracy – and integrity – to their warehouses should consider Epicor Prophet 21’s Wireless Warehouse Management System. The solution improves customer service by helping distributors ensure they get the right products out on time, every time, while improving operating efficiencies through directed warehouse activities.

Because the Wireless Warehouse Management System is fully integrated with Epicor Prophet 21, distributors can implement one technology solution for all of their corporate needs. In addition, since the system offers a graphic user interface, it is user friendlier than most character-based RF offerings.

Epicor Prophet 21’s Wireless Warehouse Management System offers self-directed and system-directed methods for inventory management. The system directed method automatically suggests up to six bins, giving users the option of choosing an alternative bin location. The Wireless Warehouse Management System also offers a ranking system similar to ABC classes, but based on the number of hits a bin receives.

Epicor Prophet 21’s Wireless Warehouse Management System offers users the ability to save time by picking a single order, multiple orders for different customers, and transfer orders in a single pass through the warehouse. Wireless Warehouse technology creates a paperless picking system.

  • Streamlined warehouse process
  • Immediate feedback
  • Improved control over warehouse tasks
  • Improved customer service
  • Enables distributors to improve customer service by helping ensure they get the right products out on time, every time
  • Improve operating efficiencies through directed warehouse activities

Reviews of Epicor Prophet 21

Aaron from Icon Distributing says...

Prophet 21 is a fully-functional ERP that covers all aspects of my business. For distributors, there isn’t a better choice. Prophet 21 offers an entire suite of accounts payable, accounts receivable, inventory management, and transaction management programs. It is easy to implement and easy to use.

The good: It’s hard to narrow down to just one thing. I really like the interface. It’s crisp and laid out for people who actually use the software. Additionally, most screens can be customized (including adding required fields) to fit the workflow of many businesses. The available programs within the application are comprehensive in scope, and there’s a great search feature that makes programs easy to find.

The bad: Implementation can be expensive. It’s powerful software, but sometimes I wish it were less costly.

Charles from Sheppard Redistribution, Inc. says...

Prophet 21 is a full-featured, fully scaleable ERP system for medium to large business. Or for smaller enterprises on a growth track. It can handle any or all of accounting, purchasing, inventory management, assembly, routing, price/cost management, etc.

The good: Prophet 21 is an open Microsoft SQL database that runs on pretty much any Windows network. It’s easy to access and maintain with standard applications and tools without too much additional training. Because it follows many common Windows paradigms, users can find their way around and will be productive in a shorter amount of time. Prophet 21 is highly adaptable to many types of distribution businesses and brings many features to all aspects of vertical markets that are helpful but not necessarily standard.

The bad: It can be complex and a little convoluted in structure to accommodate so many options. Specific solutions are sometimes difficult to implement if not part of the package. As for the elephant in the room, it is rather pricey and licensing isn’t clear on what is included and what is extra.

An anonymous Epicor Prophet 21 user says...

Prophet 21 helps us to provide better customer service with real-time and accurate information. It also helps our users to easily find the answers with a few simple clicks instead of weeding through paperwork like we did previously.

The good: Prophet21 is a distributor centric software that allows us to serve our customers and keep up with changing technology. It is user friendly and allows for easy interface modifications as needed. It also has some nice out-of-the-box features that help us automate our business without having major system modifications.

The bad: Prophet21 can be very rigid and unforgiving when little mistakes are made. A wrong click can cause a headache. Still does not outweigh the good.

August from Dakota Fluid Power says...

We are a leader in the Fluid Power Industry in which we design, sell and Service equipment and parts along with manufacture custom hydraulic systems through distribution. We have 2 companies across 9 locations with 3 manufacturing divisions. Each location has a showroom for Front Counter Sales (Point of Sale) and a Service Department with a stocking warehouse. We perform central based purchasing and forecasting mainly with some location based purchasing where needed. We use Prophet 21 software in every aspect of our company across all locations, short of payroll and internal purchasing of our business consumables in a mostly dominant thin client environment. Prophet 21 has a vast amount of features that allows it to be compatible with many different business models throughout several industries which can make it a little over complicated on what to do via data-entry as your company doesn’t use every single piece of functionality and you have to fill in the appropriate area for what your company is using as there are allot of fields and tabs that you could have to update. So it can produce very detailed information if allot of the fields are utilized. Speed is a huge concern with this software as it has multiple layers of programming on top of an outdated platform that makes the data entry workable but painfully slow once you get used to running the software.

The good: Scale-ability and the capability to mold to a lot of different companies business models. The Purchasing/Forecasting functionality is top notch and very mold-able to any purchasing model ranging from central purchasing down to individualized seasonal items. Once set up it will let you get away with a smaller procurement department as the system will tell you what you need to order. The vendor is good about fixing issues quickly but sometimes difficult to distinguish between an actual error and a company specific business process. There are a ton of purchasable add-on’s from the Vendor them-self along with even more third party add-on’s that makes this a wonderful software if you have the money and skilled personnel to support it.Recommendations are in order of robustness in each area of business. Purchasing - Very Strong Distribution - Very Strong Sales - Strong (Does not currently have a “true” Point of Sale Module / No security for sales pricing over-rides) Pricing Sales/Purchasing Structures - Strong (Does not show % discount for orders / Rebates are cumbersome) Service & Maintenance - Strong to Medium: Needs a lot of work for differences in business models for Service. Scheduling a service is a challenge. Manufacturing - Light: When they mean light manufacturing they mean it. Not a CNC type manufacturing add-on. They are currently working on a scheduling functionality that will help a ton but would still be a lot of work to run a large caliber manufacturing facility using this add-on. Some things are nice and some other are horridly missing. There is better software that handles manufacturing easier. CRM - Thumbs is half down: Can get away with the baseline functionality and better with some customization but a purchasable integrated add-on’s make’s a world of difference! Reporting - Baseline: Thumbs Down - Need to purchase add-on if you want any business oversight and strong reports. Someone with Highly developed SQL and or C Skills recommended. Crystal skills is a bonus. Can get away with middle of the road knowledge in those areas but the highly developed skills make a world of difference in molding your business processes.

The bad: Scale-ability and the capability to mold to a lot of different companies business models. Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software’s advanced features. This also makes data entry combersome as you have to know what fields to enter depending on what functionality you are using. Slow to implement vendor driven Idea’s Network from user ideas. The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements. Developers run a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don’t have to wait! The companies move to have the first level of support go to India can lead to frustrations because of the communication blearier along with the new support teams are not yet very knowledgeable with the software and the level of experiences with the software is still being developed

Erik from City Supply Corporation says...

Epicor Eclipse is easy to use and easy to learn. I have only been with this company for about 8 months and had never heard of Epicor or Eclipse and I am getting around pretty good already. Actually I have been for a couple of months now. One thing I like is that there is a whole community of users that share their tips and tricks for using the system which helped. The representatives with the company (that I have spoken with) are patient. I do agree that the support fees are way to high, but, on the other hand, in my opinion they do a lot of behind the scenes work. We are using an older version and I am excited about the chance to move up to a newer, more aesthetically pleasing version in the near future. Epicor offers training after the installation (for a charge per person) in the form of classes held regularly, which is better than I can say from my previous experience with SAP. I can’t really say if I would choose this product again, because we are on an older version, which I don’t like. It looks too much like I am using a mainframe.

The good: One thing I like is that there is a whole community of users that share their tips and tricks for using the system which helped. The representatives with the company (that I have spoken with) are patient.

The bad: I do agree that the support fees are way to high, but, on the other hand, in my opinion they do a lot of behind the scenes work.

August from Dakota Fluid Power says...

We are a leader in the Fluid Power Industry in which we design, sell and Service equipment and parts along with manufacture custom hydraulic systems through distribution. We have 2 companies across 9 locations with 3 manufacturing divisions. Each location has a showroom for Front Counter Sales (Point of Sale) and a Service Department with a stocking warehouse. We perform central based purchasing and forecasting mainly with some location based purchasing where needed. We use Prophet 21 software in every aspect of our company across all locations, short of payroll and internal purchasing of our business consumables in a mostly dominant thin client environment.

The vast amount of features allows it to be compatible with many different business models throughout several industries which can make it a little over complicated on what to do via data-entry as your company doesn’t use every single piece of functionality and you have to fill in the appropriate area for what your company is using as there are allot of fields and tabs that you could have to update. So it can produce very detailed information if allot of the fields are utilized. Speed is a huge concern with this software as it has multiple layers of programming on top of an outdated platform that makes the data entry workable but painfully slow once you get used to running the software.

Recommendations are in order of robustness in each area of business. Purchasing - Very Strong Distribution - Very Strong Sales - Strong (Does not currently have a “true” Point of Sale Module / No security for sales pricing over-rides) Pricing Sales/Purchasing Structures - Strong (Does not show % discount for orders / Rebates are cumbersome) Service & Maintenance - Strong to Medium: Needs a lot of work for differences in business models for Service. Scheduling a service is a challenge. Manufacturing - Light: When they mean light manufacturing they mean it. Not a CNC type manufacturing add-on. They are currently working on a scheduling functionality that will help a ton but would still be a lot of work to run a large caliber manufacturing facility using this add-on. Some things are nice and some other are horridly missing. There is better software that handles manufacturing easier. CRM - Thumbs is half down: Can get away with the baseline functionality and better with some customization but a purchasable integrated add-on’s make’s a world of difference! Reporting - Baseline: Thumbs Down - Need to purchase add-on if you want any business oversight and strong reports. Someone with Highly developed SQL and or C++ Skills recommended. Crystal skills is a bonus. Can get away with middle of the road knowledge in those areas but the highly developed skills make a world of difference in molding your business processes.

The good: Scale-ability and the capability to mold to a lot of different companies business models. The Purchasing/Forecasting functionality is top notch and very mold-able to any purchasing model ranging from central purchasing down to individualized seasonal items. Once set up it will let you get away with a smaller procurement department as the system will tell you what you need to order. The vendor is good about fixing issues quickly but sometimes difficult to distinguish between an actual error and a company specific business process. There are a ton of purchasable add-on’s from the Vendor them-self along with even more third party add-on’s that makes this a wonderful software if you have the money and skilled personnel to support it.

The bad: Scale-ability and the capability to mold to a lot of different companies business models. Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software’s advanced features. This also makes data entry combersome as you have to know what fields to enter depending on what functionality you are using. Slow to implement vendor driven Idea’s Network from user ideas. The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements. Developers run a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don’t have to wait! The companies move to have the first level of support go to India can lead to frustrations because of the communication blearier along with the new support teams are not yet very knowledgeable with the software and the level of experiences with the software is still being developed