Fifth Gear Fulfillment

Pick, Pack, Ship? Sure, but we’re so much more

Embroidery, Engraving, Kitting, Receiving, Returns, Drop Ship, Cross Dock..

If all you’re looking for is someone to stuff a box, slap a label on it and send it out the door, then Fifth Gear is not the right partner for you. But, if you’re looking for a strategic operational partner that will help you grow, fulfill complex orders and build your brand - we should talk.

We pick orders, pack boxes, and ship products. It’s the core of what we do. But what makes Fifth Gear different than other order fulfillment companies is that we do more – in fact, Fifth Gear can be the single source provider for all of your operational needs. We view outsourced order management as a strategic partnership and offer customized services that are designed to reduce costs, increase productivity, and, most importantly, improve your customer’s experience.

Customer Management

• Browser-based interface for seamless customer service and ease of use for contact center agents
• Single database records all customer interactions, account history, etc.
• Customer information updated in real time across all access points

Order Management

• Flexible platforms that accommodate your business processes
• Customized reporting for full visibility into your business
• Accepts all major credit card processors for your customers

Personalization

Engraving, embroidery, wood cutting, and glass cutting. Personalization is not only an additional product offering that customers love; it’s also an excellent up-sell opportunity for retailers. Our in-house facilities make it happen – and we do it with the highest quality control standards around.

Picking and Packing

Whether it’s embroidering a name on a lapel or engraving wooden fixtures, Fifth Gear has it covered.

If your product mix includes multi-SKU kits, have no fear. Fifth Gear can design, build, and package your orders to create custom kits that customers love.

Reviving Returns— Do your products require a special process before being resold? No sweat. We can handle garment steaming, basic repairs, and even hygienic cleaning to get your inventory back on the shelf and out the door again in no time.