DirectLine is an all-inclusive suite of maintenance management software delivered over the Internet. DirectLine scale-able, comprehensive software service that includes usage, support, training and upgrades – often for the price of the service contract of comparable software.
All-inclusive service with no extra fees or surprises. Direct Line is Maintenance Software Service available for a low monthly fee that includes implementation, training, usage, full support, updates, scalability and our 60-day cancellation guarantee. Ready to learn more about DirectLine? Schedule a demo now. Weʼll get you set up in 10 minutes and show you a live, working system so you can experience first-hand the benefits of DirectLine.
25 Years of experience. Weʼve been making maintenance software for a quarter of a century and developing one of the first CMMS systems delivered over the internet for a dozen years. The result is a world-class system that includes every module you need and great reporting features. Along with our years of experience, we offer a solid track record of keeping data safe, applications running smoothly, and clients happy. With that experience comes proof that we keep data safe, keep clients happy and keep the application running.
First Class Support. When you become a DirectLine client youʼre assigned an Account Manager and implementation team, who will work with you to create a timeline for implementation, training, data migration and any software customization. Our follow-up support includes unlimited live support and training 18 hours a day on weekdays and 12 hours daily on weekends. And weʼre not talking about an off-shore call centre manned by anonymous agents. Instead, youʼll be talking to DirectLine support staff who will work side-by-side with our programmers to quickly resolve outstanding issues.
Customization for you, innovation for everyone. Need a customized business process? DirectLine can easily be adapted to suit your needs. And whenever we create great new modules and customizations, we add them to the master system and make them available to everyone.
Updates that actually happen. Weʼve added a major module every year for the last five years — from RFID support to Health and Safety and DirectLine Mobile for Tablets and Handhelds, all available to anyone currently using the system. Why does this matter? Something as straightforward as a modern inventory system with barcoding can end up paying for the system itself. Itʼs part of why Plant Services Magazine has chosen DirectLine as the Number One software in the “Essential Functionality” category of its 2009 CMMS/EAM Review. This category takes into account the pricing and essential functions of a maintenance service.
Solid references, courtesy of our satisfied client. No matter what industry youʼre in, we probably have a satisfied client working nearby. Weʼll let you talk to them to see how DirectLine works in an environment like yours. We also have client satisfaction data, with more than 96 per cent of our clients saying they would recommend DirectLine to other companies.
Scale-able, cost effective usage that adjusts to your needs. As the current economy has highlighted, companies need to be flexible to thrive and survive. DirectLine makes this easy by charging you a monthly cost based on the amount of hours you use, with no capital outlay required. So you can start using DirectLine now and add usage as you grow. You can also customize the interface to show only the modules you need and add them as you need them, or have access to every module. Itʼs your choice. For a quick quote, give us a call at 1 800 344 8655 ext 2271. Youʼll find that in most cases the monthly charge is less than our competitors yearly support contract.
Enterprise grade servers. From Day One, we considered the security of our clientsʼ data as a critical priority. More than 12 years in the making, our software and data processes are designed to ensure our applications are always safe and available to you. Stringent back up procedures for our onsite and remote server farms keep your data safe while keeping you unburdened of this responsibility. In other words, we provide a stress-free enterprise-grade server farm that puts no demands on your resources. Want to know all the technical stuff? Take a look at our I.T and Security Document at megamation.com.
60-day cancellation guarantee. Just as it sounds. We understand no system is “no-risk” because your time is a valuable resource, but if you use the DirectLine Service and it doesnʼt work for you, just give us 60 daysʼ notice. Weʼll return your data and you can walk away paying only the monthly charge.
Thin-client delivery. Not to get too technical, but we use the industry renowned Citrix thin-client to deliver DirectLine. This means faster, more stable connections, a full-featured software environment and the ability to ensure data security. We also use this environment to “shadow” users so we can take you on your actual system for training or get you connected to a demonstration in a real system in just 10 minutes.
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