A cannabis retail POS software designed to be compliant.
Green Bits is a Cannabis retail POS software solution that provides compliance and marijuana inventory management.
The solution prides itself on the following benefits:
If you like a POS system that constantly glitches, goes out of service during business hours, and has the world’s worst customer service than this is the product for you!
There is literally nothing that I like about Greenbits as a POS software.
Their customer service is awful. Anytime there is a problem, the employees insist it is a user error. There has never once been a time where they took accountability for the a problem with their programming.
I run inventory for a small shop. While most of the essentials processes as needed, there are consistent glitches and inconsistencies in functionality. Even with our limited needs to run audits/process products it can be a headache to slog through their recommended fixes and buggy, in-browser program. Support is slow, redundant and does not show much interest when presenting specific issues. On the rare occasion a new “feature” is added, they are clunky and narrow in ways to utilize them.
Greenbits is simple and, for its most basic uses, gets the job done with few hiccups. Customer service is generally responsive. Traceability is necessary in the industry, and Greenbits achieves that.
While customer service responds, I have had little luck with actually resolving problems. There was an issue with the POS system crashing when you tried to apply a discount about ~%30 of the time. When I raised the issue, I was transferred to two different departments (product and engineering) only to be abandoned after providing all info they requested. I found receipts for transactions after the system crashed due to the issue, and after weeks of slow responses and non-answers, they finally stopped responding to me. The issue is still present 6 months later.
Their browser application is clunky and refreshes itself whenever you go forward or back, but also you cannot open many things in new tabs. For example, looking up a manifest must be done in the same window as finding inventory items. After plugging in search parameters you have to start your search over after selecting the manifest, as the search boxes are all reset when going back to the inventory listing page. If Greenbits were a program/app instead of written into a browser, the constant refreshing of information you try and put in would probably not matter. They added a feature where you can “quick audit” selected products. Upon entering the quick audit, all search boxes are cleared and it presents all of the inventory, which you then have to narrow down to the previously selected inventory. Even then, some functions do not work. Despite searching for all products over quantity 0, all products at quantity 0 will still show.
They currently have a bug in their base audit function where the time started/completed sections show two different text boxes layered over each other. Your selection gets reset when you go to submit a file to process, resulting in inaccurate timestamps.
There is no place to report bugs, so you have to deal with their customer service channel to try and resolve anything.
I do not know much about other options for business applications, but if you are looking to set something up make sure to do your research. Greenbits is clunky and counter-intuitive. I understand that having the program be based in a browser creates higher accessibility to the program, but for how expensive it is to set up there are too many functionality issues.
We set the software up and went through our final session before our soft opening. Everything seemed fine and we got ready to open. Tried our first “live” sell with an employee and NOTHING worked right. Taxes were doubled to start off. Their solution was to go through and manually change every product we had spent the last 2 weeks inputting into the system.The discount program was nothing like we were shown when they did the sales pitch.I am very unhappy with this system.
full of glitches
Lots of errors, bugs and glitches
Not much to like due to constant issues
Too much to list
We were sold a bill of goods and when we went to implement the software it certainly wasn’t as smooth as we expected or were told it would be. Upon our soft opening the solutions to some of our major inventory problems given to us by Green Bits staff was to use paper and pencil to sell to clients, which is an absolute nightmare. Their solutions so far have been unacceptable I’m sending all of their stuff back to them and going with another system. Steer clear
While the back office and METRC reporting is indeed a nightmare for us so far, the interface seems rather simple to use and would probably be working fine if all of our other problems had been addressed properly by the Green Bits staff. Our biggest problem is that once they sold us the software they sort of just turned us out loose in the wild without caring much about our timelines or implementation schedules or grand opening dates.
How when you’re right in the middle of a crisis and are unable to get most of your product into their system and ready for customers Their attitude is very nonchalant and sort of hands off. I was told multiple times to read lengthy manuals and sort of work out my own solutions. What we needed was somebody to guide us through what we needed to be trained on what needed to happen when and who needed to be doing what at what time. They did not care much about our soft or grand opening and nobody on the team seem to know these important dates and team members were not necessarily present when I needed them. Even The head of sales AND implementation, the guy that sold me all this software and headaches was on vacation when I needed to speak to him!!! His team took hours to get back to me when they knew full well that we were open and unable to use their software properly.
Horrible customer support. Horrible development.
Fast at the register
Software has so many bugs and they refuse to fix any of them. Continually double reports sales which makes us non compliant. Takes weeks to reverse the sales and they have not fixed this in over a year. NOT A Responsive company at all.
I love how quick and seamless the transaction is between budtender and customer.
Green bits is just better than anybody else out there.
Greenbits is an easy system to learn and also easy to track product coming in and out of the store.
The Auditing tool is amazing! The support team is my number one recommendation for recommending green bits. I like the chat feature because it’s convenient…
Customer services has greatly improved as well as the register experience
Not as complicated as some POS systems
The best part for me is being able to set up Green Bits exactly the way I want it, this customization allows me to be more productive as it is tailored.