A cannabis retail POS software designed to be compliant.
Green Bits is a Cannabis retail POS software solution that provides compliance and marijuana inventory management.
The solution prides itself on the following benefits:
Platform for online canibus sales
Lost 53k because platform is limited. Let’s customers apply awards points to on sale items - which means I can’t limit awards points to full price items only.
Do not purchase this. I never write reviews and I feel almost obligated to let people know this system is full of flaws and spend most of my time trying to get inventory straitened out because it doesn’t add everything that you entered and other issues such as this. I strongly recommend looking at other software before purchasing this one.
If it worked right I would love it. To many issues and need to be running my business not sitting on the phone or chatting with tech support.
Green Bits is a great idea but poorly executed from a software perspective. Multiple app updates have lead to complete instability of the software resulting in multiple registers being non-functional. Take a look at the Green Bits Register App on the Apple App Store and you’ll see exactly what I mean. There is an extremely high level of dissatisfaction from actual Green Bits customers who utilize this software on a daily basis. Support has dragged their feet on these issues for months.
The user interface is nice to look at.
Software functionality and lack of stable updates. Most updates are unstable.
I run inventory for a small shop. While most of the essentials processes as needed, there are consistent glitches and inconsistencies in functionality. Even with our limited needs to run audits/process products it can be a headache to slog through their recommended fixes and buggy, in-browser program. Support is slow, redundant and does not show much interest when presenting specific issues. On the rare occasion a new “feature” is added, they are clunky and narrow in ways to utilize them.
Greenbits is simple and, for its most basic uses, gets the job done with few hiccups. Customer service is generally responsive. Traceability is necessary in the industry, and Greenbits achieves that.
While customer service responds, I have had little luck with actually resolving problems. There was an issue with the POS system crashing when you tried to apply a discount about ~%30 of the time. When I raised the issue, I was transferred to two different departments (product and engineering) only to be abandoned after providing all info they requested. I found receipts for transactions after the system crashed due to the issue, and after weeks of slow responses and non-answers, they finally stopped responding to me. The issue is still present 6 months later.
Their browser application is clunky and refreshes itself whenever you go forward or back, but also you cannot open many things in new tabs. For example, looking up a manifest must be done in the same window as finding inventory items. After plugging in search parameters you have to start your search over after selecting the manifest, as the search boxes are all reset when going back to the inventory listing page. If Greenbits were a program/app instead of written into a browser, the constant refreshing of information you try and put in would probably not matter. They added a feature where you can “quick audit” selected products. Upon entering the quick audit, all search boxes are cleared and it presents all of the inventory, which you then have to narrow down to the previously selected inventory. Even then, some functions do not work. Despite searching for all products over quantity 0, all products at quantity 0 will still show.
They currently have a bug in their base audit function where the time started/completed sections show two different text boxes layered over each other. Your selection gets reset when you go to submit a file to process, resulting in inaccurate timestamps.
There is no place to report bugs, so you have to deal with their customer service channel to try and resolve anything.
I do not know much about other options for business applications, but if you are looking to set something up make sure to do your research. Greenbits is clunky and counter-intuitive. I understand that having the program be based in a browser creates higher accessibility to the program, but for how expensive it is to set up there are too many functionality issues.
We set the software up and went through our final session before our soft opening. Everything seemed fine and we got ready to open. Tried our first “live” sell with an employee and NOTHING worked right. Taxes were doubled to start off. Their solution was to go through and manually change every product we had spent the last 2 weeks inputting into the system.The discount program was nothing like we were shown when they did the sales pitch.I am very unhappy with this system.
full of glitches
I love how quick and seamless the transaction is between budtender and customer.
Green bits is just better than anybody else out there.
Greenbits is an easy system to learn and also easy to track product coming in and out of the store.
The Auditing tool is amazing! The support team is my number one recommendation for recommending green bits. I like the chat feature because it’s convenient…
Customer services has greatly improved as well as the register experience
Not as complicated as some POS systems
The best part for me is being able to set up Green Bits exactly the way I want it, this customization allows me to be more productive as it is tailored.