Green Bits is a Cannabis retail POS software solution that provides compliance and marijuana inventory management.
The solution prides itself on the following benefits:
We were sold a bill of goods and when we went to implement the software it certainly wasn’t as smooth as we expected or were told it would be. Upon our soft opening the solutions to some of our major inventory problems given to us by Green Bits staff was to use paper and pencil to sell to clients, which is an absolute nightmare. Their solutions so far have been unacceptable I’m sending all of their stuff back to them and going with another system. Steer clear
While the back office and METRC reporting is indeed a nightmare for us so far, the interface seems rather simple to use and would probably be working fine if all of our other problems had been addressed properly by the Green Bits staff. Our biggest problem is that once they sold us the software they sort of just turned us out loose in the wild without caring much about our timelines or implementation schedules or grand opening dates.
How when you’re right in the middle of a crisis and are unable to get most of your product into their system and ready for customers Their attitude is very nonchalant and sort of hands off. I was told multiple times to read lengthy manuals and sort of work out my own solutions. What we needed was somebody to guide us through what we needed to be trained on what needed to happen when and who needed to be doing what at what time. They did not care much about our soft or grand opening and nobody on the team seem to know these important dates and team members were not necessarily present when I needed them. Even The head of sales AND implementation, the guy that sold me all this software and headaches was on vacation when I needed to speak to him!!! His team took hours to get back to me when they knew full well that we were open and unable to use their software properly.
Horrible customer support. Horrible development.
Fast at the register
Software has so many bugs and they refuse to fix any of them. Continually double reports sales which makes us non compliant. Takes weeks to reverse the sales and they have not fixed this in over a year. NOT A Responsive company at all.
I love how quick and seamless the transaction is between budtender and customer.
Green bits is just better than anybody else out there.
Greenbits is an easy system to learn and also easy to track product coming in and out of the store.
The Auditing tool is amazing! The support team is my number one recommendation for recommending green bits. I like the chat feature because it’s convenient…
Customer services has greatly improved as well as the register experience
Not as complicated as some POS systems
The best part for me is being able to set up Green Bits exactly the way I want it, this customization allows me to be more productive as it is tailored.