A complete point of sale (POS) solution to manage all back office and POS activities.
Retail Management Hero (RMH) is a complete point-of-sale (POS) solution to handle both POS and back office functions. Included functionality such as inventory management and purchasing will help improve business intelligence and improve your overall retail environment.
RMH POS is full customizable and can provide advanced features such as serialized items, ad-hoc line items, charges for shipping and alterations, input by weight, layaways, quote, and work orders.
RMH POS includes all the main features and functions found in Microsoft Dynamics RMS. The software is intended (and was developed to be) a replacement for Dynamics RMS. Because of this, providers can offers a clear pathway to transition.
Retail Management Hero addresses the need of businesses in many verticals, including:
9,000 sq/ft liquor store: We have had the system for over two years. Have experienced nothing but issues with screen freezes, system signing itself out losing the sale record, network issues and so on. The system is complex to use, even creating a shelf tag takes 5 steps to accomplish, never mind the many complex steps to input item receipts and pricing. Support is terrible as they use local “partners”. My rep. is miserable, cannot figure out what is causing our issues and looks at everything but the software, which is the problem. Every time there is an update, it changes or eliminates features we use and we have to pull teeth to get them working again, or accept it and try to move on. DO NOT GET THIS SYSTEM.
It complex, time consuming, causes major waiting time for customers to be cashed out.
We started a year ago and still do not have all the stores on the system it has been a complete nightmare and we are debating scrapping the whole thing and starting over with different software. There is no support.
Nothing works on the system.