Cova Dispensary POS
18 Reviews 4.5/5 ★ ★ ★ ★ ★A dispensary point-of-sale system used primarily for cannabis, CBD, and hemp products.
Product Overview
Cova is a leading cannabis retail platform purpose-built for compliance, ease of use, and reliability. Recognized as the Retail Platform of the Year by the Emjays, retailers across North America trust it for its intuitive design, strong integrations, and exceptional uptime.Pros
- Comprehensive reporting that's easy to get valuable info
- Offline mode
- Great value and features vs. cost ratio
Cons
- Doesn't serve every legal market in the US
Target Market
Cannabis dispensaries and hemp THC stores transitioning to licensed cannabis and scaling from single-store to multi-location operations.Video Overview
Primary Features
- Intuitive Design: Cova’s POS is designed for simplicity and speed. The front end is easy to learn—most budtenders can start selling within just five minutes of training. The back end is intuitive with strong reporting and streamlined inventory management.
- Customer Experience: Cova enables a flexible retail flow that elevates the in-store experience. Budtenders can use tablets to showcase product information, take orders from anywhere on the floor, and even process transactions at pop-up events. The mobile interface makes it easy to educate customers and provide a personalized shopping journey.
- Automated Compliance: Cova takes the hassle out of compliance with built-in ID scanning, age verification, and purchase limit tracking. Seamless integrations with state traceability systems such as Metrc and BioTrack help prevent costly errors and automatically protect your license.
- Scan-to-Shop: Cova’s Scan-to-Shop feature lets customers browse your live menu, add items to their cart, and pay or send an express checkout order from their own device or a kiosk. Optimized for tablets and phones, it streamlines in-store shopping and speeds up checkout—creating a faster, more engaging retail experience.
- Open Ecosystem & Integrations: As an open API platform, Cova “plays nice” with hundreds of cannabis-specific tools. It integrates with leading eCommerce platforms (Carrot, Mosaic, Rank Really High, Breadstack), loyalty programs (Alpine IQ, Springbig), and multiple payment solutions. With more than 500+ partner integrations, Cova offers one of the largest tech ecosystems in the cannabis industry.
- Reliability & Performance: Cova is the only cannabis POS with a 100% uptime record on 4/20—eight years running. The system is built to scale effortlessly, ensuring stable performance even during the industry’s busiest sales days.
- Multi-Location & Enterprise Support: Whether operating a single store or managing 100+ locations, Cova provides the control and visibility multi-store operators need. Features include granular permissions, location-based reporting, centralized inventory management, and franchise-ready configurations that make expansion seamless.
- All-in-One Option: For small or low-volume retailers, Cova offers bundled plans that include POS, eCommerce, and integrated payments at an affordable price point—ideal for startups looking to launch quickly and grow sustainably.
- Customer Support: Cova’s customer service is consistently praised as one of the best in the industry. Support teams are based in the U.S. and Canada, available by phone with average response times under 30 seconds—no chatbots, just real people who know cannabis retail.
- Cova for CBD & Hemp Stores: Cova offers fully integrated payments with competitive rates designed for high-risk industries. Its Shopify integration makes it easy to manage online ordering and delivery from one platform—helping you sell seamlessly in-store and online.
Pricing
- CBD/Hemp Store plan starts at $99 for POS and payment solution
- Boutique plan starts at $349/month with up to 2 POS workstations
- Powerhouse plan starts at $549/month with unlimited POS workstations
- Enterprise plan requires a custom quote
Product Overview
Developer Overview
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User Reviews of Cova Dispensary POS
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Cova Dispensary POS Review
When I reached out to Cova, I instantly started getting real-time information – you know, ‘this is what I’m seeing going on in the industry, this is how long it’s taking people to implement.’ They were able to answer the questions I really needed the answers to. Instead of trying to sell me, Cova was educating me
Pros
Cova has made running my store so much easier. The system is super intuitive—my staff picked it up quickly, transactions are fast, and everything stays compliant without extra effort. In New York’s strict market, the built-in safeguards like ID verification and purchase limits give me peace of mind. What really sets Cova apart, though, is the support. I’ve always had one dedicated rep who actually knows my business and helps me find solutions, not just read from a script. Whenever I had a question or suggestion, they listened and followed up. That kind of partnership is rare—and it’s been a game changer for my business.
Cons
Cova doesn't have eComm for NY market, so I have to use another solution which integrates well with Cova.
Support team are arrogant
Support team are arrogant and that’s not prepare compliance report of retailer
Pros
At first cova was supportive to the retailer but due to unsupportive support team, they have gone to good and then worse.
Cons
There CEO is ot so supportive even there operation manager instead of taking care and listening to the client, they rather they have there ways.
They genuinely wanted to help retailers
Cova wasn’t just selling a product. They genuinely wanted to help retailers who wanted to get into the business, to share best practices and everything that should be considered to be successful.
Pros
Cova's dashboard and reporting allows us to easily look at how much we're selling, average transaction cost, and how much one budtender is selling versus another. We can see it in real-time. By 5:00pm we pretty much know what sales are going to be for the day.
Cons
Not that I can think of
- Diversified Telecommunication Services
- 251-1K employees
- Annual revenue $50M-$100M
Cova has been working with our company to launch our first retail cannabis store
Cova has been working with our company to launch our first Retail Cannabis Store in Innisfail, Alberta. They have gone above and beyond and they are an amazing group of people to work with and to learn from. If you require a Point of Sale provider for your business, I highly recommend checking out COVA Software.
- Diversified Telecommunication Services
- 251-1K employees
- Annual revenue $50M-$100M
Cova Dispensary POS Review
Easy to use POS software and very responsive support. They were a great help in getting us set up on our dispensary’s opening day.
- Diversified Telecommunication Services
- 251-1K employees
- Annual revenue $50M-$100M
Very happy with the product and service
I used Cova for my Retail Cannabis store and am very happy with the product and service. Having a background in inventory control i was looking for a system that allows me the the freedom to personalize my options and reports while being thorough in the tracking and reporting sections. Any issues i have had are supported or handled immediately and effortlessly .
- Diversified Telecommunication Services
- 251-1K employees
- Annual revenue $50M-$100M
Awesome, awesome software! We use it at our store
Awesome, awesome software! We use it at our store and it makes life so easy for the staff and customers as it is a breeze to use. If we do have any issues, the help desk is always there to provide quick, accurate and timely help. Highly recommend it.
Cova Dispensary POS Review
Easy to use. Complaince. Great support team.
Pros
They are always there when you need help. The product is well designed.
Cons
They haven't integrated with my website yet so I have to manually update the info on my website.
The tablet to check patients in hardly works
Ok where does one start… The tablet to check patients in hardly works which causes lines and impatience. There reporting is awful and the system is NOT user friendly. Do not get excited during the demo and there customer service is non existent.
Pros
Nothing !!!
Cons
Everything
Cova was instrumental in helping us modernize
Cova was instrumental in helping us modernize the cannabis retail shopping experience at Eco Cannabis. By employing software features like quick check-in, queueing, and digital technology offerings, we have created a store flow that is unique to the industry, allowing our customers to experience cannabis in a new way and on their terms.
Cova Dispensary POS Review
When we began our search for a cannabis retail software company, we evaluated more than 15 vendors! Our must-have list included: stability, security, and usability. Cova offered all three and more. It was a no brainer to partner with them.
Cova Dispensary POS Review
Launching Cova Software is smooth and effortless! We are not on our third location and the implementation team has been phenomenal during the onboarding process, making it pleasant and straightforward.
Cova Dispensary POS Review
Cova makes it easy for our retail staff to monitor purchase limits and equivalences with each transaction. They do all the hard work for us!
Cova Dispensary POS Review
The customer service at Cova is far superior to our previous POS provider. The response time makes a difference.
Cova Dispensary POS Review
Helpful, nice, courteous, kind and understanding. Those are the words I use to describe Cova and their support team. It’s what sets them apart from the rest.
Cova Dispensary POS Review
Partnering with Cova is one of the best business decisions we’ve made! Their dispensary software is fast and reliable. We love Cova!
Cova Dispensary POS Review
Cova is far superior to any POS system I’ve used. The fact that it tracks our compliance for us is crucial to our business.
Cova Dispensary POS Review
Cova met our provincial requirements and they were easy to work with.
