The General Store POS
8 Reviews 3/5 ★ ★ ★ ★ ★A point-of-sale system designed for small to medium-sized retail businesses.
Product Overview
The General Store is a point of sale software which has been providing retailers worldwide with the management tools they need to succeed since 1983. It is designed primarily for small and medium-sized retail businesses. As a retail management solution, The General Store features inventory management, employee management, customer management, and more.
Pricing is as low as $49 per month or users can buy the software outright for a one-time fee. The software is versatile and can be used by a range of retail businesses including stationary and gift stores, general merchandise, and music stores.
Pros
- System is user-friendly with minimal training
- Hardware for mobile POS available
- Scalable for single-location stores to multi-store chain
- Has CRM tools to identify customer purchasing trends
Cons
- Separate charges for tech support
- Users frequently report issues with tech support
- Has an outdated user interface
Target Market
Small and medium-sized retail businesses such as boutique, convenience, grocery, hardware, and liquor stores.Key Features
- Automated Tracking: Automatically tracks inventory levels, alerting users when stock is low and placing orders to replenish inventory.
- Multi-Store Management: Allows for centralized inventory management across multiple store locations.
- Multi-Channel Ordering: Supports sales through various channels such as in-store, online, and mobile.
- Customer Marketing: Includes customer relationship management tools, making it easy to identify purchasing trends and market effectively to customers.
- Data and Reporting: Offers insights into sales, labor, and inventory data that are crucial for business growth.
- Employee Management: Includes features for tracking employee productivity, managing time clocks, and setting user permissions.
- Payment Processing: Supports various payment methods, including credit card processing.
Pricing Plans
| Plan | Price for 1 User | Price for 5 Users |
|---|---|---|
| Lite | $695 | $1495 |
| Standard | $995 | $1995 |
| Plus! | $1495 | $2895 |
Product Overview
Developer Overview
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User Reviews of The General Store
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The General Store Review
TGS has been a great program to apply our discount customer loyalty program. We have been able to stand out from other stores with many customer based promotions. Would like to see real-time hand scanner interface for inventory adjustments or other functions.
Pros
Customer database of history of sales, vendor multiple pricing, averaging for cost, POS integration credit/debit, inventory sales and promotions, price change applied delayed date, purchase order export files, utilities to make mass changes to data.
Cons
Need receiving function to have unique data field for invoice number to prevent duplicate entries, better auditing of non-taxable sales (taxable sales x rate should equal sales tax collected, less non-taxable, but does not), more mass changes to database fields utilities, intergration with website commerce.
The General Store Review
After two decades, we are like family.
Pros
Rather than one size fits all, TGS allowed us to function as we always did, our normal routine vs a fixed in concrete script.
Cons
We like consistancy. When Microsoft obsolete an Operating System it disrupts our business rythem as it puts them at a disavantage. They work thru it minimizing the impact on their customers. I'd rather they offered a "paid" option vs having to migrate to Microsofts latest nightmare. We would have paid a reasonable amount to stay on Windows-7.
- Internet Software & Services
- 51-250 employees
- Annual revenue $10M-$50M
so far the system is amazing
We are still rolling out the system, addding the journal and check writing after the first of the year, but so far the system is amazing. I love that it is an all-in-one platform and is extremeley user-friendly. Overall it was an easy system to set-up; we had a few hiccups but was able to work through them with little issue.
they charge me for support
Iv used them for some years now and every time i run into a isuue when Windows updates or my cridit cards wont go through. The tech suport staff always charges you 600$ per year to help fix a problem with there own product. The tech staff logs into my computer with logmein and and takes maybe 2 mins to fix the problem and it cost me 600$. I dont recomend. POS is not bad but the compnay is discusting.
Pros
nothing
Cons
they charge me for support
I'm not pleased right know
I have been using general store for the past 4years I’ve been very disappointed in the Tec support I have been receiving lately , right now the pos system has not been working properly and when you get a different Tec person they start changing the system and now I can’t even get the register up in the morning. Also when you call the Tec people they act like your stupid for not knowning how to fix it . Isn’t that what I pay 700.00 a year for? If I don’t get this straightened out I’m going back to quick books
Pros
I'm not pleased right know
Cons
Thetec support
The company behind it is terrible
On a daily basis, the software does what we need it to do. It runs on a 3rd-party database (Pervasive - not developed or managed by this brand), so maintaining product involves two vendors. The GUI is 1990s in appearance, but adequate for someone who grew up on Windows XP.
Pros
It usually does what we need it to do. The problems come with this company when you need help.
Cons
The company behind it is terrible. Bad, bad, bad attitude. I have implemented many brands of POS software, and have implemented software installations and upgrades besides retail, for years. This company is unusual for their consistently bad customer service.
The software is ancient
The software is ancient. Great for reports but ancient otherwise. Their technical support is AWFUL! They treat their paying customers like crap, when you already stressed because obviously something isn’t working correctly. The reason we call IT Support is for assistance, not to be told “we can’t help you” “We don’t do that”. I literally got into a screaming match with Joe or Wade or one of the disgruntled techs and thought that reminding him that he was there to assist me would snap him out of his terrible attitude. Nevertheless, they are the worst and need to get out of customer service field
Pros
Creates good reports
Cons
It's old, glitchy and the worst is their customer service
The General Store Review
As a new start up retailer, with several thousand sku’s to deal with, I had no idea how much help I would require getting my network, and multiple points of sale, set up and running. The General Store’s delivery scores a 10, on a 10 scale!
