A point-of-sale system designed for small to medium sized retail businesses which includes CRM and inventory management.

Product Overview

The General Store is a point of sale software which has been providing retailers worldwide with the management tools they need to succeed since 1983. It is designed primarily for small and medium-sized retail businesses. As a retail management solution, The General Store features inventory management, employee management, customer management, and more.

Pricing is as low as $49 per month or users can buy the software outright for a one-time fee. The software is versatile and can be used by a range of retail businesses including stationary and gift stores, general merchandise, and music stores.

Pros

  • System is user-friendly with minimal training
  • Hardware for mobile POS available

Cons

  • Separate charges for tech support
  • Users frequently report issues with tech support

Target Market

Small and medium-sized retail businesses that require a comprehensive suite of retail management tools. It can serve boutique, convenience, grocery, hardware, and liquor stores.

About The General Store

Features

Point of Sale

  • Dynamic update of item sales and inventory data
  • Dynamic unit to carton to case inventory management
  • Parts Explosion control for kit items
  • Track sales of serialized items
  • Discounts by percentage and/or multiple prices
  • Barcode and OCR scanning
  • Item Inquiry before and/or during sale
  • Access items by item number or vendor’s order number
  • Add new items “on-the-fly” at POS
  • Add new customers “on-the-fly” at POS manually or by scanning the customer’s driver’s license (requires Honeywell Xenon bar-code scanner)
  • Customer lookup by name or number
  • Age verification (automatic if using Honeywell Xenon bar-code scanner to scan driver’s licenses)
  • Automatic “On Sale” price management
  • Track sales of apparel items by size
  • Sales tracking by customer
  • Dynamic accounts receivable updating
  • Credit Limit checking on charge accounts
  • Payments on charge accounts with printed receipts
  • Mailing list management and lockup
  • On-line credit card authorization with draft captures - Requires Third Party Software
  • Split Tender Price quotes
  • Prints invoices and paper tape receipts
  • Cash drawer management and reporting
  • Salesperson tracking
  • Complete tax calculation and recording
  • Complete layaway
  • Automatic sale of deposits on items such as soda using item Tag Along X and Z Reporting
  • Paid Outs

Accounts Payable

  • Complete check writing facility
  • Terms and discounting support
  • Total invoice control with double pay protection
  • Integration to general ledger
  • Vendor history reporting

Customer Tracking

  • Completely self-contained gift card capability
  • Completely self-contained loyalty program
  • Full accounts receivable support with statements and aged receivables*
  • Recurring Charge capability*
  • Concurrent balance forward and open item receivable methods*
  • Full mailing list support for cash and charge customers
  • Sales tracking for cash and charge customers
  • Customer list and labels supporting multiple selection criteria
  • Built-in loyalty and customer referral programs

Employee Management

  • Built-in employee time clock
  • Number of sales for each period
  • Dollar amount of sales for each period
  • Profit contribution for each period
  • Commission tracking
  • Automatically updated at point of sale
  • Employee Log In via Fingerprint Readers, Badges, or Manual Entry
  • Configurable security settings for each employee.
  • Complete employee auditing for item movement in POS and the back office.

General Ledger

  • Total integration with all systems
  • Advance journal entry maintenance and editing
  • Detail ledger balance sheet
  • Comparative last year - this year profit and loss statement with expense to revenue ratios
  • Fiscal year beginning any month

Inventory Management

  • Complete movement control and reporting for all retail, including apparel
  • Up to 10 price levels
  • Multi-unit pricing 3/$1 .00, etc.
  • Mills pricing support-fractional cents such as $1 .299
  • Automatic calculation of selling prices by cost markup and/or profit margins at all times
  • Integrated purchasing with suggested order - directly interfaced to receiving
  • Parts explosion supporting multiple items sold as a consolidated unit or kit
  • Maintains data on serialized items for floor planning and warranty requirements
  • Price label generation with optional barcode printing capabilities included
  • Up to 5 vendors per item
  • Unlimited number of items
  • Detailed stock status reporting by vendor, department and category with quick “hot list” of reorder status items
  • Item sales reporting by vendor, department, and category - daily, monthly, and year to date including contribution to profitability at each level

Price

Plan Price for 1 User Price for 5 Users
Lite $695 $1495
Standard $995 $1995
Plus! $1495 $2895
Starting Price
$695 (perpetual license)
Price Range Learn More
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Product Overview

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User Reviews of The General Store

★★★★★
★★★★★
Submitted on December 28th, 2022 by Lori Johanson

We are still rolling out the system, addding the journal and check writing after the first of the year, but so far the system is amazing. I love that it is an all-in-one platform and is extremeley user-friendly. Overall it was an easy system to set-up; we had a few hiccups but was able to work through them with little issue.

★★★★★
★★★★★
Submitted on April 25th, 2020 by Anonymous

Iv used them for some years now and every time i run into a isuue when Windows updates or my cridit cards wont go through. The tech suport staff always charges you 600$ per year to help fix a problem with there own product. The tech staff logs into my computer with logmein and and takes maybe 2 mins to fix the problem and it cost me 600$. I dont recomend. POS is not bad but the compnay is discusting.

The Good…

nothing

The Bad…

they charge me for support

★★★★★
★★★★★
Submitted on March 9th, 2020 by CINDY Cendoma

I have been using general store for the past 4years I’ve been very disappointed in the Tec support I have been receiving lately , right now the pos system has not been working properly and when you get a different Tec person they start changing the system and now I can’t even get the register up in the morning. Also when you call the Tec people they act like your stupid for not knowning how to fix it . Isn’t that what I pay 700.00 a year for? If I don’t get this straightened out I’m going back to quick books

The Good…

I’m not pleased right know

The Bad…

Thetec support

★★★★★
★★★★★
Submitted on January 28th, 2020 by Anonymous

On a daily basis, the software does what we need it to do. It runs on a 3rd-party database (Pervasive - not developed or managed by this brand), so maintaining product involves two vendors. The GUI is 1990s in appearance, but adequate for someone who grew up on Windows XP.

The Good…

It usually does what we need it to do. The problems come with this company when you need help.

The Bad…

The company behind it is terrible. Bad, bad, bad attitude. I have implemented many brands of POS software, and have implemented software installations and upgrades besides retail, for years. This company is unusual for their consistently bad customer service.

★★★★★
★★★★★
Submitted on October 8th, 2019 by Anonymous

The software is ancient. Great for reports but ancient otherwise. Their technical support is AWFUL! They treat their paying customers like crap, when you already stressed because obviously something isn’t working correctly. The reason we call IT Support is for assistance, not to be told “we can’t help you” “We don’t do that”. I literally got into a screaming match with Joe or Wade or one of the disgruntled techs and thought that reminding him that he was there to assist me would snap him out of his terrible attitude. Nevertheless, they are the worst and need to get out of customer service field

The Good…

Creates good reports

The Bad…

It’s old, glitchy and the worst is their customer service

★★★★★
★★★★★
Submitted on June 17th, 2019 by Anonymous

As a new start up retailer, with several thousand sku’s to deal with, I had no idea how much help I would require getting my network, and multiple points of sale, set up and running. The General Store’s delivery scores a 10, on a 10 scale!