A marijuana POS system with automated Metrc reports designed by Indica Online for medical and commercial dispensaries.
IndicaOnline is a cloud-based cannabis point-of-sale solution designed for marijuana businesses and dispensaries. It provides features including patient and physician verification, inventory tracking, customer management, and an offline mode.
IndicaOnline can integrate in with Potify, Weedmaps, and Metrc to help customers schedule pick ups and deliveries through those services. Additionally, it offers automated state reporting, smart order assignment for delivery, third-party website integrations, cashless payments, and an efficient delivery driver app.
tracks our drivers, with its cool reports and data, we can make some pretty smart business moves
Just wanted to give a shout out to IndicaOnline. We have been using them for over 5 years and it’s been great. From driver tracking to route optimization for our delivery service to our 3 storefront locations. They are always on getting back to us pronto with any questions we’ve had.
really nothing big enough to bring up
It tracks inventory, drivers and reports transactions to the state. It helps us make business decisions by providing reports and analytics.
We used IndicaOnline for over 7 years and loved it. We expanded from a small delivery service to managing over 500 drivers, 150 vehicles and 2 storefront locations. Indicaonline handles all out needs. We love their driver tracking and route optimization. Also their ecommerce is fully integrated with our site and our customers love it. Their support is also always on point. We never had to wait on hold and all questions were answered momentarily.
Can’t think of anything that is too major to mention.
It’s been great. It’s very easy and quick to train new employees. Their support team is also very nice. They are always available and getting things done for you
We use IndicaOnline for delivery. It’s the best platform I’ve ever used so far. Their tracking and routing are amazing. My inventory is always on point and deliveries are on time
None so far
Overall, it does what it supposed to, I guess. It will do some things great (back end inventory adjustments, customer messaging). It does a handful of things in a mediocre fashion (POS checkout, barcode scanning is a %30 success on any given day, even RFID inventory scans can be great when they work). It has a TON of other issues: Inventory amounts change overnight. Lately it’s been doubling (Yes, DOUBLING!) expected inventory values, making end of day inventory rectify a #$%&ing nightmare. Are employees or patients experiencing sticky fingers syndrome? According to the POS, yes, that’s exactly what things look like!! Even with zero manual inventory adjustments, though, the inventory balance will be spot on the next day.
It’s fairly intuitive and easy to train new folks on
Incomplete features. Example: An RFID tracking system that only works from a tablet (sometimes) and only works from the back end (sometimes). Labeling options, warnings messages on labels took weeks into months to get resolved. The RFID scn works (kind of) well. If it doesn’t pick up a tag, a manual count ensures there is no product loss. However, there is no way to account for a manual count in the Audit. The audit only allows you to adjust expected inventory numbers. If I have 10 of “X”, and only 8 scan with the RFID, the system flags a discrepancy of 2. I’m actually physically COUNTING 10, but in order to complete the audit, I have to “adjust” the 10 expected down to 8…even though in reality I have 10. It’s a PITA. And of course, there is no recourse for proof of this audit. No reports to run. No paper product to print out…just trust the system.
It gets the basics done but like another user said, there are a lot of holes in the system. It should be fine for single store operators who can understand the pitfalls and use work arounds, but I would not recommend this solution for any MSOs
I like the UI more than any other system. Customizable colours and a fairly easy to learn system. Setup for delivery and pickup which is great
There is a bug where budtenders can manually bypass the ‘walk-in checkout’ feature, which means budtenders can check people out who don’t have a patient profile…
Permissions (similar to the bug above) are not the best. You can’t setup a system where the manager/staff member who receives an inventory order can receive/input the order without knowing/inputting the cost of the product… So you either need a separate reporting system or these staff will know the cost of the product.
Apple TV and $100 / month for casting to a digital menu is a silly hardware limitation and way too high a price.
Limits on Staff and numbers of registers are very low.
Mandatory patient inputs for a lot of fields that you simply can’t turn off…
POS has simplified the delivery process and operations. The sales processing has become easier with a bar code scanner. There are much more functionalities available in the software that makes the operation easy.
Easy to operate and works efficiently.
Nothing like that, everything is OK
They have best delivery pos in the industry. We operate multiple delivery locations and are able to track each drivers location and inventory. Also we connected our online store which brought more sales and unloaded our dispatchers.
Are a able to see our drivers location in real time. They have start order assignment which is similar to on fleet. Their system accounts for traffic and organize orders in the way that we can deliver the most orders in the shortest period of time.
I wish we can use their POS on Android tablets.
They have much more needed functionality than other POS systems that we’ve used. Also their support is much better than Biotrack. You can always call them and get an answer to the question. The hardware is nice. No need for cables or network or other things that make showroom less pretty.
They have offline mode. Once, our internet went down, and we were still able to process all our sales like nothing happened.
No complains so far.
Cannabis retail POS with terrible tech support and a host of features that dont work and will not be fixed
Stay Away!! They will display features during demo that don’t actually work. There tech support team will answer the phone but cant offer any help. Even if you create a ticket so they can take a few days to work on it they do not ever fix it or call back. They are so understaffed that they can not maintain their integration with woocomerce and dropped all support
Features that don’t work:
Cannabis delivery POS with terrible tech support and no integration with your online store. If you want to be listed on their version of weedmaps then its fine but if you want to use your own website stay away.
There tech support can not fix problems. They do not integrate with my website. They Advertise features that do not actually work
Processing sales has been simplified with a built-in barcode scanner. It lets us ring in products instantly and add discounts and loyalty points with one click. The POS allows for multiple forms of payment too such as credit cards. It lets us print the necessary receipts.
Our staff was able to learn the software very quickly (within 2 weeks). The demo and training took less than an hour, and they have an available live chat support.
It fits with our aesthetic and is very sleek and modern. I like that the POS is built in to the hardware, so we don’t have to worry about managing that if something goes wrong.