Dinerware

Dinerware is intuitive restaurant POS software – created by restaurateurs, for restaurateurs.

Dinerware restaurant POS software is designed to help bars and restaurants operate smoothly. Dinerware was created to be easy to learn, use and modify – from the restaurateur’s point of view.

Dinerware is highly flexible and accommodates many service environments. For example, fine dining restaurants have different needs than bars or cafes. Whatever the type of establishment, Dinerware helps staff and managers complete tasks fast and efficiently in a way that works best for them.

Dinerware is designed for Microsoft SQL Server. Experience unparalleled reliability, high performance and live access to valuable data using software such as Microsoft Excel. Dinerware follows state of the art design principles, promoted by the Microsoft .NET initiative. The n-tier architecture delivers a robust system that capitalizes on powerful hardware platforms.

Dinerware Features

Unparalleled Security

Managers grant or revoke permissions, track transactions and assign security settings from any terminal, at any time.

Track Customer History

Look up customers with one touch, then view a custom menu of their favorite items! With Dinerware, all of your customers can be VIPs.

Credit Card and Gift Card Integration

Integrate your restaurant POS with several credit and gift card service providers. Some fees may apply.

Coursing

Enter appetizers, main courses and desserts at the same time. Kitchen orders are organized by course, complete with seat positions.

Powerful Discount Rules

Happy hour made easy! Create comps, coupons and automatic discounts. Select items to discount, when the discount is available, the amount of the discount and whether it may be applied to the entire guest check.

Standard Database

Modify the included database to suit your business. Store all your data in the same database.

Order Entry and Ticket Handling

Servers and bartenders want a POS system that allows them to effortlessly fulfill customer requests. Whether the customer wants to split a check 10 ways or just switch tables, Dinerware makes it easy for your staff to keep customers happy.

• Transfer tickets to other users
• Change tables
• Customize ticket names
• Split checks
• Share items
• Apply payments to other users’ tickets
• Repeat previously ordered items
• Hold (and release) menu items to kitchen
• Use on-screen keyboard to add special requests
• Change price or quantity of an item
• View ticket details with Ticket Status Display
• Tickets are stored forever – ideal for tabs or catering

List View

Sort and pay multiple tickets to cash. Print delivery information and receipts. Assign tips to multiple checks

Communications

Ensure an informed staff with features that keep everyone connected.

• View countdown item portions remaining
• Use manual override to order items as necessary
• Communicate with staff using internal messaging
• Add a message of the day to the login screen

Payment

Flexible payment options let you customize Dinerware to suit your business, not the other way around.

• Integrated credit and gift cards
• Customize guest check formatting and contents
• Optional receipt printing (great for counter service)
• Unlimited split payments on any ticket
• Split tickets into an unlimited number of payments
• Multiple cash drawers with balance-by-drawer
• Use fast pay to close a ticket in two touches
• Record checks and gift certificates with tips

Menu Setup

Create a different menu for each shift without having to re-enter shared items with fully customizable menus.

• Add unlimited menu items
• Add unlimited screen categories
• Add unlimited choices (modifiers)
• Place items into multiple screen categories
• Create custom menus for certain jobs
• Select whether choices are optional or required
• Add one or multiple choices
• Reuse choices in as many sets as you like
• Generate additional remote prints using choices

Kitchen Printing

Your chefs have enough to think about. Dinerware takes the guesswork out of course timing and food preparation.

• Print choices in red
• Group similar items on kitchen prints
• Route prints based on job
• Sort tickets by seat position
• Printers can be assigned multiple roles

Labor

Simplified labor features allow managers to create new jobs, edit timesheets and look up employee information in seconds.

• Create unlimited jobs
• Automatically calculate overtime pay
• Edit timesheets from any terminal
• Employees show red when close to overtime
• Access complete employee database
• View employees’ personal information

Pricing

Powerful pricing functionality lets you set up automatic promotional discounts, limit which staff members have void and comping privileges and more. Dinerware’s pricing can be customized to perfectly integrate with your restaurant’s existing policies.

• Item price and quantity generates dynamically
• Hide taxes for over-the-bar transactions
• Create taxation rules
• Change similarly-priced items in one step (surcharges, thresholds, GST taxes)
• Create happy hour or other promotional discounts
• Restrict discounts by job
• Suppress hidden discounts on customer prints
• Restrict manual discount availability by item
• Make discounts apply to tickets, items or both
• Add unlimited void reasons with detailed tracking

Reporting

How is your restaurant performing? Dinerware has more than 70 built-in reports that you can access with a few touches–even export the data in several formats.

• Access more than 80 built-in reports
• Instantly access daily reports
• Print on receipt printers, and preview on screen
• Database stores all information permanently
• Track audit trail of items sold
• Create reports from all data with unlimited history
• View reports on screen
• Save reports as PDF, Excel, .csv, .rtf or other formats
• See, access and use the underlying data

Instant Access to Reports

Access real-time data from any workstation. Dinerware generates reports about job performance, payroll, voids, daily sales and more. Export data to other applications, such as Excel.