Brightpearl
4 Reviews 5/5 ★ ★ ★ ★ ★A retail software featuring multi-location inventory control and multichannel order management.
Product Overview
Brightpearl is a retail management software designed for multichannel wholesalers and retailers. Key features include customer relationship management, reporting, inventory control, and order management. Brightpearl tracks stock across multiple locations and supports eCommerce sites, online marketplaces, and brick-and-mortar stores.
Sage acquired Brightpearl in 2022. The platform integrates with products like Sage Intacct to sync financial processes and eCommerce operations.
Pros
- Handles transactions in multiple currencies
- Inventory management supports multiple warehouse locations
- Extensive integrations
Cons
- Quote-based pricing model
- Delayed customer support
- High learning curve
Target Market
Brightpearl is for companies with 10-50 employees and revenues between $1 million and $10 million. Most of its clients are small businesses with fewer than 50 employees, focusing on sectors like apparel, fashion, manufacturing, and ecommerce.Video Overview
Brightpearl Features
- Order Management: Brightpearl allows businesses to manage their orders from multiple channels, including online marketplaces, brick-and-mortar stores, and their own website. It provides real-time inventory updates and allows businesses to track their orders from purchase to delivery
- Inventory Management: The software provides businesses with a centralized inventory management system that allows them to track their stock levels across multiple locations. It provides real-time updates on inventory levels and allows businesses to set reorder points to ensure they never run out of stock.
- Accounting: Brightpearl integrates with popular accounting software like Sage Intacct, QuickBooks and Xero to provide businesses with a complete financial management solution. It allows businesses to manage their accounts payable and receivable, track expenses, and generate financial reports.
- CRM: The software provides businesses with a customer relationship management (CRM) system that allows them to manage their customer data in one place. It provides businesses with a complete view of their customers’ purchase history, preferences, and contact information
- Reporting: Brightpearl provides businesses with a range of reporting tools that allow them to analyze their sales, inventory, and financial data. It provides businesses with real-time insights into their performance and helps them make data-driven decisions.
Pricing
Brightpearl’s pricing is based on a quote-based subscription model. It offers unlimited users at no extra cost. For a personalized pricing quote, contact Brightpearl’s sales team directly.
Integration and API
Brightpearl has an open API architecture, allowing businesses to seamlessly integrate it with other systems, tools, and platforms. This feature is beneficial for businesses with existing infrastructure, as it allows for easy incorporation of Brightpearl into their ecosystem. Popular integrations include e-commerce platforms like Shopify and Magento, shipping solutions like ShipStation, and various point-of-sale (POS) systems.
User Experience and Training
Brightpearl’s user-friendly interface is designed to minimize users’ learning curve. Moreover, to ensure businesses can fully harness its capabilities, Brightpearl offers comprehensive training sessions, webinars, and an online knowledge base. Their support team is also always available to assist with any issues or queries.
Scalability
One of Brightpearl’s advantages is its scalability. As a business grows, its requirements evolve, and Brightpearl can adapt to these changing needs. This makes it usable for both SMBs and larger enterprises planning for future expansion.
Security
The platform uses advanced encryption methods and adheres to stringent data protection regulations. Regular backups, multi-factor authentication, and secure cloud infrastructure further enhance the safety of business data.
Product Overview
Developer Overview
User Reviews of Brightpearl
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We became fully automated in just two months
We wanted software for consistency on all our channels across the board, have financial clarity, and accurately control inventory.
Sales, marketing and implementation were all involved in the presentation with Brightpearl and their employees knew what to show us. They helped show how to best use the system. Having the training team involved really helped us to learn and establish everything on our end.
We became fully automated in just two months. The training team really helped us through it. We’re processing orders much faster than ever before and our seller ratings on eBay and Amazon have improved.
We’re turning over between $30-35 million annually, but within 3 to 5 years, we want that to be $100 million. This is why we’ve invested in Brightpearl, since it lets our inventory, financials, order processing, and marketing to be fully automated.
Brightpearl is our central data source
We split our business into two based on the products we sold and needed the right system to run it.
Our previous software was not developed sufficiently and there was a lot that just wasn’t possible. We wanted to set up drop-shipping to reduce delivery times, centralize inventory across our channels, and have better listing control for eBay.
Brightpearl is our central data source. We create products in the system and they are pushed into our warehouse system automatically. When the warehouse ships an order, the status in Brightpearl is automatically updated.
Our old system only let us ship twice a day but now we can ship when we need to, which helps with our same-day shipping guarantee with our Amazon Prime orders.
Brightpearl Review
Previously before Brightpearl we opeated on 7 different IT systems. It was a nightmare. When I found Brightpearl, I thought this is something that interests me. Having moved into a fully integrated system is a pleasure to use.
Brightpearl Review
I do all my accounting now on Brightpearl which is a godsend to me. I used to use Excel and spent 8 days doing VAT returns and now I do it in the kick of a button.
