Pros
- Handles transactions in multiple currencies
- Inventory management supports multiple warehouse locations
- Extensive integrations
Cons
- Quote-based pricing model
- Delayed customer support
- High learning curve
Target Market
Brightpearl is for companies with 10-50 employees and revenues between 1M-10M dollars. Most of its clients are small businesses with fewer than 50 employees, focusing on sectors like apparel, fashion, manufacturing, and ecommerce.About Brightpearl
Brightpearl is a cloud-based retail management system that helps businesses manage their orders, inventory, accounting, and customer data in one place.
Video Overview
Brightpearl Features
- Order Management: Brightpearl allows businesses to manage their orders from multiple channels, including online marketplaces, brick-and-mortar stores, and their own website. It provides real-time inventory updates and allows businesses to track their orders from purchase to delivery
- Inventory Management: Brightpearl provides businesses with a centralized inventory management system that allows them to track their stock levels across multiple locations. It provides real-time updates on inventory levels and allows businesses to set reorder points to ensure they never run out of stock
- Accounting: Brightpearl integrates with popular accounting software like QuickBooks and Xero to provide businesses with a complete financial management solution. It allows businesses to manage their accounts payable and receivable, track expenses, and generate financial reports.
- CRM: Brightpearl provides businesses with a customer relationship management (CRM) system that allows them to manage their customer data in one place. It provides businesses with a complete view of their customers’ purchase history, preferences, and contact information
- Reporting: Brightpearl provides businesses with a range of reporting tools that allow them to analyze their sales, inventory, and financial data. It provides businesses with real-time insights into their performance and helps them make data-driven decisions.
Target Market
Brightpearl primarily targets small to medium-sized retail businesses seeking a comprehensive retail management solution. It is commonly used by companies with 10-50 employees and revenues between 1M-10M dollars. Most of its clients are small businesses with fewer than 50 employees, focusing on sectors like apparel, fashion, manufacturing, and ecommerce.
Pricing
Brightpearl’s pricing is based on a quote-based subscription model. It offers unlimited users at no extra cost. For a personalized pricing quote, contact Brightpearl’s sales team directly.
Product Overview
User Reviews of Brightpearl
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We wanted software for consistency on all our channels across the board, have financial clarity, and accurately control inventory.
Sales, marketing and implementation were all involved in the presentation with Brightpearl and their employees knew what to show us. They helped show how to best use the system. Having the training team involved really helped us to learn and establish everything on our end.
We became fully automated in just two months. The training team really helped us through it. We’re processing orders much faster than ever before and our seller ratings on eBay and Amazon have improved.
We’re turning over between $30-35 million annually, but within 3 to 5 years, we want that to be $100 million. This is why we’ve invested in Brightpearl, since it lets our inventory, financials, order processing, and marketing to be fully automated.
We split our business into two based on the products we sold and needed the right system to run it.
Our previous software was not developed sufficiently and there was a lot that just wasn’t possible. We wanted to set up drop-shipping to reduce delivery times, centralize inventory across our channels, and have better listing control for eBay.
Brightpearl is our central data source. We create products in the system and they are pushed into our warehouse system automatically. When the warehouse ships an order, the status in Brightpearl is automatically updated.
Our old system only let us ship twice a day but now we can ship when we need to, which helps with our same-day shipping guarantee with our Amazon Prime orders.
Previously before Brightpearl we opeated on 7 different IT systems. It was a nightmare. When I found Brightpearl, I thought this is something that interests me. Having moved into a fully integrated system is a pleasure to use.
I do all my accounting now on Brightpearl which is a godsend to me. I used to use Excel and spent 8 days doing VAT returns and now I do it in the kick of a button.
