Innago
15 Reviews 5/5 ★ ★ ★ ★ ★A free commercial, residential, and student housing rental property management software.
Product Overview
Innago is a free property and tenant management software designed primarily for small to mid-sized landlords. Key features include online rent collection, tenant screening, maintenance management, and financial reporting.
While Innago is free for landlords, tenants may incur some charges for using the software. Tenant screening, such as criminal, credit, and eviction history, can cost between $30 and $35. There are also charges for online rental payments, though landlords can incur the fees for ACH payments if they choose.
Pros
- Free for landlords
- Sends automatic rent reminders to tenants
- Allowers tenants to submit tickets with descriptions and images
Cons
- Charges for tenants (online payments, credit checks, etc)
- New features may cause temporary bugs
- Payments may be delayed depending on payment type
Target Market
Landlords and property managers seeking a free property management solution with customizable lease terms and efficient online rent collection. The smallest landlords who use Innago have just a single unit while the largest landlords have over 700.Video Overview
Primary Features
- Online Rent Collection: Tenants can pay rent online through automated payments, which reduces the hassle of checks and late payments.
- Tenant Screening: Provides tools for screening potential tenants, helping landlords make informed decisions based on background checks and credit reports.
- Lease Management: Allows managers to create, store, and manage lease agreements. It also includes reusable templates and cloud storage for easy access.
- Rental Advertising Tools: Includes tools for syndicating property listings across multiple rental sites, saving time and increasing visibility.
- Mobile Application: Mobile app allows landlords and tenants to manage tasks on the go, including rent payments, lease signing, and communication.
- Automated Late Fees: Automates the enforcement of late fees, helping landlords manage late payments more effectively.
Pricing
Access to software and all features is entirely free. Landlords pay when their tenant pays online (by eCheck or Credit Card). Fees include:
- Tenant screening, such as criminal, credit, and eviction history ($30-$35)
- ACH payments ($2)
- Credit or debit card payments (2.99%)
Product Overview
Developer Overview
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User Reviews of Innago
Write a Review
A comprehensive, user-friendly, and powerful tool
Innago has exceeded my expectations in every way. It’s a comprehensive, user-friendly, and powerful tool that has simplified my workload, improved my efficiency, and ultimately, boosted my bottom line. Whether you’re a seasoned property manager or a new landlord, I highly recommend this software. It’s truly a game-changer!
Pros
Intuitive Interface: The user-friendly dashboard and intuitive navigation make it a breeze to access all the essential features, saving me valuable time. Comprehensive Tenant Management: From screening applicants and generating lease agreements to tracking rent payments and maintenance requests, this software streamlines every aspect of tenant management.
Cons
Learning Curve: While the software is ultimately intuitive, there is a bit of a learning curve to master all the features and functionality. However, the responsive customer support make it easy to get up to speed quickly.
Overall I am impressed with the use of the software
Overall I am impressed with the use of the software
Pros
I like the ease of use.
Cons
I wish there were a few more report options and allowing more than 1 email to log in
Ease of use for both parties when collecting rent
It helps my renters pay on time and it tracks your payments. You can use it for a few things or a lot to help keep you organized. You can take it as far as you want.
Pros
Ease of use for both parties when collecting rent.
Cons
The wait for your $ while it’s processing through the app.
The easy-to-use way to input data
It was frustrating at first but was easy once you know how to navigate the site
Pros
The easy-to-use way to input data
Cons
Hard to find ways to input data that is not in the help option
Within first 2 months of using this system I'm feeling very happy
Within first 2 months of using this system I’m feeling very happy. It would be helpful to improve the reminders section so that I know what tenants are being reminded about.
Pros
Ability to manage multiple properties. Transparent communication with talent. Ease of rent collection online without sharing bank details.
Cons
Adding properties can be simplified. There are 2 layers to add a property at location and type - they can be combined in 1 layer.
Great UI and easy communication with tenants
So far, my experience with Innago has been great! I’m excited to continue to use it as my portfolio grows.
Pros
It has a great UI and allows for easy communication between me and my tenants. Rent collection and deposit is a breeze!
Overall a great product
I really like the platform and ease of setup. Overall a great product.
Pros
I found the software very easy to setup and execute. My clients had no issues setting up their profiles and submitting payments. I am very pleased with the dashboard view and would recommend this software to manage your rental property.
Cons
The confirmation notification of the bank accounts by property was confusing. I setup my bank account but later in the process, it notified me that it was not setup. I spoke to the support team, they confirmed that everything was setup properly.
just started using it and this is my first platform
Just started using it and this is my first platform but so far it has been pretty great.
Pros
Good feature set and the billing model makes it easy for small property managers
Cons
Not a ton I don't like but, I wish the Outstanding/Past Outstanding fields on the dashboard were not red when the balance is zero.
Provides all my needs as a small landlord
It’s been positive and provides all my needs as a small landlord.
Pros
I like the ability to collect rent, create and sign leases online, and get maintenance requests.
Cons
I wish I could send out addendums with the lease
A great platform to communicate with my tenants
A great platform to communicate with my tenants, receive payments, and remind me of lease renewals.
Pros
I needed a program that would help me organize communication between myself and tenants. This program exceeded my expectations. I was able to set up my homes, set up my lease with digital signatures, receive ACH payments, and communicate effectively with my tenants. Plus, INNAGO is FREE!
Cons
I wasn't able to add my husband as landlord to sign the lease, but I was able to print it out, have him sign it, and resend to my tenants.
Good experience so far
Good experience so far. Both myself and my renters can use it with little instruction.
Pros
Comprehensive, inexpensive, nice notification features
Cons
Navigation needs work. Mobile app isn't as good as the browser.
My experience has been positive
My experience has been positive.
Pros
I like the ability to collect rent, have maintenance requests, list rentals on different sites, mobile app. It's also easy to get up and running.
Cons
I wish you could send out addendums with the lease instead of after the lease is already signed. I also wish the security deposit could be sent by the incoming tenants before the landlord needs to sign.
I could not ask for more -- they have provided nothing less than an excellent experience
I could not ask for more – they have provided nothing less than an excellent experience.
Pros
Free to use and it makes me look professional. I also find their support team to be quick and efficient. I have needed to use them and their responses are incredibly personalized and helpful. I also have had no issues on the tenant side, so it seems very straightforward to them.
Cons
I would like them to hold security deposits. As a small-time landlord, I'm not interested in collecting a little bit of interest and would rather not see the money in my account as if I had it to spend. I suggested it to them, and maybe someday it will be implemented. Surely, they would benefit.
It's literally one stop shop for all my needs
Superb!
Pros
I love how integrated everything is. It's literally one stop shop for all my needs. It's really user-friendly and my tenants also love it as well.
Cons
Nothing really. I haven’t noticed anything I dislike.
Love that it is free and does all that I need it to do
I enjoy using Innago. The customer support team is super helpful and always prompt in responding. I really enjoy that it makes it simple for me (someone with little technology knowledge) and the fact that it’s free to use for landlords/property owners.
Pros
Love that it is free and does all that I need it to do.
Cons
No cons right now. Maybe if the app was a little better.
