Retail Management Hero
5 Reviews 2.5/5 ★ ★ ★ ★ ★A cloud-based or on-premise POS system designed for retailers across various sectors, offering capabilities for both back office operations and point-of-sale tasks.
Product Overview
Retail Management Hero (RMH) is a cloud-based or on-premise POS solution, handling both POS and back-office functions. It features inventory management and purchasing tools to enhance business intelligence and retail environment. RMH POS is fully customizable, providing advanced features like serialized items, ad-hoc line items, and various charges. It includes all main features of Microsoft Dynamics RMS and is developed as its replacement, offering a clear transition pathway for users.Pros
- Integrated eCommerce platform
- Intended as a successor to Microsoft RMS
- Several third-party integration options
Cons
- No readily accessible training materials
- UI is a bit dated
Target Market
Small to midsized retailers in various verticals such as convenience stores, grocery, apparel, sporting goods, wine and spirits, gift, and specialty shops.Not Recommended For
Enterprise retailers with a large number of stores.Video Overview
Retail Management Hero Features
POS
- Intuitive UI
- Customizable POS screen
- Multi-store support
- Cloud-based or on-premise deployment
- Mobile POS through iOS
Back-Office
- Purchasing
- Accounting integrations
- Inventory management
- eCommerce integration
- Multi-language support
Product Overview
Developer Overview
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User Reviews of Retail Management Hero
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Retail Management Hero Review
I think it is great for the mid-size retailer; we are in the Floor Covering business.
Pros
Very simple, user friendly, search functions are great, you find almost anything in the item list with just a few key words. I started with this software in 1998 when it was quicksell 2000, then Microsoft bought it and it, then droped it, then updated to the current retail management hero, Bob @ Color Tile North Bend
Cons
used to be able to import DRJ data to QuickBooks pro easily, now I have to input manually
Retail Management Hero Review
Fantastic! Allows me to work with my business quick and easy utilities and tools to help expand sales revenue!
Pros
Great! Easy to use!
Cons
nothing! this is a perfect product!
The software is counter productive
This experience is stressful and adds more work to what use to be rather basic task. See the CONS mentioned.
Pros
Unfortunately there are No PRO's
Cons
Was using RMS for well over 15 years and had to move to this. The software is counter productive. Steps that use to take 1 or 2 clicks have gone up to 5 to 8 clicks. Some actions can't be configured (change a quote to a work order and the transaction comment gets removed to just 'Quote to Work Order') you have to take extra steps to preserve initial comment and put it back to what you had. You can no longer just change an item quantity in the sales window, you have to Select the 'Actions' button and make adjustments. The integrated POS calculator of RMS is gone and the one provided is worthless. You can no longer multiply and there is no percentage. The official response was to just use the Windows calculator. You can no longer print labels when receiving a PO. The application does not remember any sort list now, you have to select it each time. You can't adjust the column header width in the POS customer window. I could go on but I think you get the idea.
DO NOT GET THIS SYSTEM
9,000 sq/ft liquor store: We have had the system for over two years. Have experienced nothing but issues with screen freezes, system signing itself out losing the sale record, network issues and so on. The system is complex to use, even creating a shelf tag takes 5 steps to accomplish, never mind the many complex steps to input item receipts and pricing. Support is terrible as they use local “partners”. My rep. is miserable, cannot figure out what is causing our issues and looks at everything but the software, which is the problem. Every time there is an update, it changes or eliminates features we use and we have to pull teeth to get them working again, or accept it and try to move on. DO NOT GET THIS SYSTEM.
Pros
nothing
Cons
It complex, time consuming, causes major waiting time for customers to be cashed out.
- Specialty Retail
- 1-10 employees
- Annual revenue $1M-$10M
It has been a complete nightmare
We started a year ago and still do not have all the stores on the system it has been a complete nightmare and we are debating scrapping the whole thing and starting over with different software. There is no support.
Pros
Absolutely nothing
Cons
Nothing works on the system.
