RVS Mosaics
3 Reviews 2.5/5 ★ ★ ★ ★ ★An on-premise, configurable utility billing software with unlimited transaction history and group billing.
Product Overview
The RVS Mosaics utility billing system is a collection of programs and tools designed to aid the bookkeepers, operators, managers and auditors of small municipalities and utilities. Key features include account maintenance, configurable backup procedures, group billing, and unlimited batch capacity. The software also integrates with various general ledger systems like QuickBooks and Sage.Pros
- Helps with TCEQ reporting
- Highly configurable system
Cons
- Trial costs $25
- Multiple users have reported difficulty in contacting support
Target Market
Small to mid-sized utility providers and municipalities that require a utility billing system.Features
- Reliable data structure
- Configurable backup procedure
- Unlimited batch capacity
- Automatic finalize account routine
- Copy/Paste customer information
- End-of-month report batch
- User-defined fields
- Group billing
- Misread meter wizard
- Easy notice layout
- Drop-down list for comments
- Customer information
- Drop-down calendars with date entry
- Browse by account, name and sequence number
- Customer and deposit refund wizards
- Service address history lookup
Additional Features
- Route management™ for Unitech
- Handheld readers & AMR interfaces
- Online payment options
- ACH drafts
- General ledger interfaces
- Inventory/workorder
Product Overview
Developer Overview
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User Reviews of RVS Mosaics
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Have used this software since 2007 and have never regretted
Have used this software since 2007 and have never regretted for choosing it. The system is easy to use and gives our business and auditor all the information needed; helps with TCEQ reporting required for our business; excellent reports for our utility system; calls are always returned promptly and problems are always solved in reasonable amount of time; the staff at RVS is always very professional and very helpful.
Pros
Have used this software since 2007 and have never regretted for choosing it. The system is easy to use and gives our business and auditor all the information needed; helps with TCEQ reporting required for our business; excellent reports for our utility system; calls are always returned promptly and problems are always solved in reasonable amount of time; the staff at RVS is always very professional and very helpful.
Cons
There is nothing that I like 'least'. I love this product!
- IT Services
- 1-10 employees
- Annual revenue $1M-$10M
RVS Mosaics Review
Customer support and reporting is terrible
Can't get phone calls returned
Can’t get phone calls returned. When you call with a question, problem, or concern the person you need to talk to is never there or they don’t have time to talk with you. When your system is down in your town you need to have a decent response time.
Pros
You need better training in customer service.
Cons
As a town we need to be able to have a go to or contact person.
