Sage Timeslips

The first version purchased was 8.0. Its connection with palm pilot was liked but it was error prone and caused numerous problems in the office. Have upgraded along the way. 2011 was final straw. It is more stable than previous versions but still lacks true flexibly. Every new year, I check for a competitor product to make the jump and dump TimeSlips®. After two calls to support with the original version, it was obvious that Sage does not understand the concept “support.” The product is not good enough to sell itself, so every version is quickly outdated and support stopped to force users upgrade at outrageously expensive, ever increasing pricing. The basic concept is good but corporate greed makes this software choice ugly. Cloud is a worthless option. If you put customer data on a third party server, confidentiality and privilege is destroyed. This is de facto malpractice in many (US) professions. I would not recommend any software from Sage under any circumstances (tried others). Word to wise: back-up, back-up, back-up. You’ll need it. As long as the price is unreasonable, the support non-existent, and the move away from local installation continues, our company will continue to use and maintain 2011 by any means necessary. The search for a replace is vigilant. Think twice; buy a different software.

We’ve been using Sage Timeslips for years. More years than I can remember.

Sage’s pricing has become offensive and not cost effective. They have intentionally cut off all customer support (which is frequently needed) if you don’t pay the huge (for our multi-user installation) annual upgrade fees. Once you have been using their software, you are stuck between changing to entirely new software or paying huge fees.

Moderately intuitive software which our attorneys use to enter their time and cost entries for legal billing and which we use to run bills and track payments.

Sage Timeslips allows us to keep track of billable hours for our attorneys and paralegals. It gives us a way to email invoices to our clients and our clients can use the same invoice to pay their bills.

I used Sage Timeslips for two decades and I just got tired of their service department. Being on hold for two hours while you wait in line is unacceptable, or they call you back, and of course, I am back to work and can’t take their call. They just don’t have the customer service they used to have. I think they have just gotten too big to care about the solo practitioner.

We’ve struggled with TimeSlips for a few years now and we’re done. We’ll definitely be going a different direction. The final straw was when we purchased a new computer but our activation codes would not work, so they charged us almost $300 to get the same activation codes that we had already paid for.

I just upgraded to 2015 and I don’t like some of the changes. I don’t like that the in reference to is not on the first page with initial client information. I think that abbreviations should work in whatever screen you are in. I have several other issues, but those are my main complaints. I don’t like that the upgrade wiped out my G/L transfer accounts.

We have used Timeslips since 1999. The 2014 version is a major set backwards. It now takes at least 5 times longer to fill out a time record because of some change made in the autofill function. We used to type a few characters and the software would autofill properly. Now it does not. In addition, it no longer saves for future use the place designates to save a file. Instead, this must be selected each time. In short, the 2014 version of Timeslips has made us less efficient.

This product works well for our small business and gives us the extra features for time tracking that meet our clients’ specific needs. The support team has been helpful when we’ve had challenges and the addition of some of the new features over the last year or two have made this a more competitive product. It is pretty feature-rich in general and we don’t use everything, but we feel we’re getting a good value.