An enterprise quality management software for the life sciences industry that streamlines regulatory compliance through audits and inspections.

Product Overview

SmartSolve eQMS, developed by Pilgrim Quality Solutions, now an IQVIA company, is designed to simplify quality compliance management in life science industries. It focuses on improving product quality, ensuring patient safety, and maintaining regulatory compliance through a modular, integrated approach.

Powered by IQVIA Connected Intelligence, SmartSolve eQMS uses an interconnected approach to drive operational efficiencies and improve compliance performance​​. The SmartSolve postmarket surveillance module can eliminate manual tasks to accelerate the delivery of safer and more effective products. The regulatory connector feature aims to simplify, automate, and integrate compliance response times​​.

Pros

  • Focuses on delivering safer products through effective postmarket surveillance
  • Reduces manual, repetitive tasks, and speeds up operations
  • Automates and simplifies compliance processes

Cons

  • Pricing information is unavailable online
  • May be too complex for smaller companies
  • Limited applicability outside of life sciences

Target Market

Companies in the life sciences industry, including those involved in pharmaceuticals, biotechnology, and medical devices, where compliance with regulatory standards is heavily controlled and monitored. It is suitable for organizations involved in clinical trials including blood and tissue services, supplier management, medical device manufacturing, combination products, and related distribution.

Video Overview

Capabilities

  • Quality management
  • Compliance management
  • Risk management
  • Supplier management

Key Features

  • Asset management
  • Audit and inspection management
  • CAPA
  • Non-conformance management
  • Change management
  • Compliance management
  • Document management
  • Out-of-spec management
  • Supplier management
  • Training management
  • Deviation detection
  • Quality portal
  • Inspections

Product Overview

Developer Overview

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User Reviews of SmartSolve eQMS

Anonymous
Overall
★★★★★
★★★★★

SmartSolve eQMS Review

June 17th, 2025 • Role: End User

Overall experience is very positive. I’ve worked with other systems like TrackWise or Veeva. But this guys, they are always bringing new nice features every time we upgrade, they care.

Pros

It's easy to adapt the workflows and activities to your needs. The software is really helpful, saving time to the user with complex tasks. In addition they can provide very nice "real" AI functionalities. They're not a chat, they use AI with a purpose to help the user. They also have a good support, they listen to deliver improvements.

Cons

Not really... Maybe they several updates per year, you can decide when to upgrade. It's not mandatory, so we updgrade when we want.