Tangle ERP

Honestly, their sales approach was bar none the most refreshing and entertaining I’ve ever sat through. But seeing in just one demo how much could change, and flex was groundbreaking. It meant so much to me that Tangle didn’t want to change our process, that it would mold to our needs. Speed to implement and overall cost investment were next for level of importance.

Everyone has been willing to adapt the timeline and scope as needed. The Tangle team has remained responsive to me and my team’s needs. I love having access to the developers directly - they’re a great group of people. The Slack collaboration works well for me. The turnaround time on changes needed is remarkable. What would normally take months (or never get changed at all) takes days. We’ve partnered with other ERPs in the past and they often can’t or won’t implement changes that only suit a few customers. Tangle brings us into the future. We’ll be able to offer more to our customers and demand less of our team because of Tangle’s capabilities.

By far my favorite aspects of Tangle are the interface customization and the product support. Tangle allowed us to take our processes and develop the interface to work for us, rather than having a rigid interface influence our processes. When we first moved to JobBOSS, we had to change our processes to work for the interface; when we moved to Tangle, we changed the interface to suit our processes. Tangle was able to import our entire job database going back to our MS-DOS days and to help me extract the data I needed so that it was right in front of me for every new quote. By being able to see the trends in the cost of material, as well as our own costs, I was finally positioned to be able to see a comprehensive history of a part all in one place without navigating to several different screens. Tangle also helped me with custom identification and numbering of our quotes, jobs, purchase orders, etc., so that the software would fall in line with our existing processes. Nearly every area of Tangle was customized to match how we operate on a day-to-day basis. Other systems have had so many barriers and guardrails in place that we had to constantly find work-arounds; for example, the data in other systems was spread out over multiple screens or tables, but Tangle helped me to consolidate our data in a way where the records are now contained on single screens and often with one-click access, which helped immensely in training staff to use such an intuitive interface – and it’s intuitive because it’s tailored to our processes.

We chose Tangle for its functionality and flexibility, after struggling to find ERP/MRP software that truly fits the needs of a job shop. The team is highly responsive and eager to solve problems, working with us to build solutions quickly and with ease. The platform bends to our processes rather than the other way round, giving us the potential to create virtually everything we need. A key driver for switching was QR code scanning for each tag/part, which our previous system couldn’t support; Tangle made it straightforward. QR scanning has strengthened our Quality controls and helped our shipping team stay on top of every job. Any questions or issues are handled promptly and haven’t disrupted operations. Day-to-day, the system works well and development is moving fast, with new features landing all the time. We’re particularly excited about the AI-assisted scheduling.

We chose Tangle for its speed of implementation, flexibility for our processes, and responsive support. It let us customize the ERP to fit how we work–rather than forcing us to change our business to fit the software. Onboarding was smooth and the team were great to work with; when issues arise they’re typically resolved the same day (within 24 hours), without waiting for the next system update. Migrating legacy data from our old ERP was the hardest part, but Tangle made it possible–unlike other systems we looked at. Since switching, the system is helping us run and grow the business rather than the ERP running us. In short, Tangle does what an ERP should: support our processes and free us to focus on the business. We’ve effectively “untangled” ourselves from our previous ERP.