Sage 50c Accounting - Canada

Sage 50 has gotten too big for their britches!! They have raised the prices over 75% in 5 years and it’s not worth it. Support is not there! Half the time the tech has no idea what they are talking about! Despite what the Sales desk threatens you with - and they do - not everyone needs the payroll or the help desk. Many users only need the program and can get away with using a older version for many years.!!

I agree with other posters…customer service is the worst. You don’t get $900 worth of service or product, which is what the yearly subscription costs. After realizing they automatically charge your account, I immediately tried to get a refund (because I sold my business) and they gave me the run around 3 times, telling me I had to talk to “Rob”. I’m pretty sure Rob doesn’t exist because 3 messages and another phone call later, I got the runaround again with no callback from Rob. They have no interest in keeping customers happy. Do yourself a favour and pay a real person to do it.

Sage accounting is ok too use but if you don’t get the help include with the product your screwed for help, and if your subscription runs out and you try to do any changes to the year you PAYED for forget it!! soo much for paying 900$ when your subscription is over its over !! and the help desk is not friendly! or willing to even talk to you if you don’t have a new subscription

Sage 50 continues to raise their prices on their software without adding and additional features or benefits. They moved from a purchased model to a subscription model which I was fine with, but they increased their price from $300 a year to $498 a year with no benefit to me and I’m sick of it

The program is difficult to navigate if your not accountant trained. This passed year I entered a category incorrectly and Sage would not allow me to do my year end. When I called them they told me that my version was too old ( it was working perfectly other than not allowing me to close out the year) and that I would have to download the 2019 version for $499.00 and I would get 1 free year of service so they could help me. If that doesn’t meet the standard for extortion I am not sure what does. I ended up calling my accountant, who visited my home and fixed the error for $75.00. It will be a cold day in Satans living room before I ever buy , support or recommend this product to anyone.

The software works fine until there is a problem. In the last six months the phone support line is never able take a call. Voice message asks for name and extension number which I leave. When they call back they do not use the extension number but leave a voicemail on the front desk phone leaving the regular support number to call back. When calling back this number I get he same message. No agents available leave a name and number and they will call me back. I am now 18th on line on a chat support.

It has taken me over 3 weeks to be able to download and utilize Sage. I had problems installing and had called support, was told what to do, didn’t work, one of my co-workers figured it out and we finally got it installed 2 weeks later. Next I have a date issue, it will not allow me to enter any entries as it tells me it has to be before and after same date which is a future date. I call the number of person that was so wonderful at trying to sell me the product, however now that they have my purchase, they put me through to support. Support basically is a taped greeting telling me to go to a web page for help. I go there, and get someone to chat with. That person reconnects me with someone else, and someone else, and then I get hung up on. There were at least 6 people that I “chatted” with online. Eventually one gave a link to click on, which gave me some instructions to read and another link to click. I asked if there were no one that could walk me through this as I am beyond frustrated at this point. She gave me a phone number to call. That number again gave me a voice mail to go to a web page. This is a very expensive product to not have someone that can assist you. That is totally ridiculous. I was warned that Sage is wonderful at sales however once they’ve got you hooked, they are terrible for service. They were right

Run forget you ever heard the name Sage.Thats it don’t ask why just run, kind of like if I yelled Fire or Bear don’t ask just run.

Have to export everything into Excel to do department based reporting, it doesn’t handle deferred income well for managing SaaS based revenue.

Sage Payroll for Ontario lacks

not really good for a project based comparison and analysis, fairly easy to input data

Software is good. My book keeper says there is no support when there are problems. Frequently on hold for 30 minutes or more. within the last 2 years there has been at least 2 occasions when we have been overbilled or billed for product we never asked for.

I’ve used the software for 17 years. I recently closed my business due to illness & when I tried to find a more affordable option (given I’m no longer in business but have a couple of months of tax stuff, etc. that I need to take care of) I was offered an option of $730.00/year only!!! OUTRAGEOUS!!! When I asked why there is not a cheaper service available to me as a long time good customer, I was told “you signed up for Premium”. I said “but not for life!!!”. So everyone - beware, if you sign up with these people they will keep you for life or turn your program off so that you can “read only”, can’t even switch back to Pro for cheaper as you would have to re-enter everything. This is disgusting!!! I will be going on Facebook, LinkedIn, Twitter - every social media available to me to show how outrageous this is.

No quality customer service. Not enough staff to answer phone calls or deal with online chat

Product is fine but employees are non existent