eWorkOrders

Creating and monitoring work orders is very intuitive and valuable. The ability to verify what work was done and what parts were used is priceless. The inventory and purchase orders are intuitive and a must as well. Being able to track on hand inventory and how it flows is extremely valuable.

We Choose eWorkOrders due to its superior ability to record the purchase and tracking of inventory. Also, the work order information was much more detailed and easy to use than anything out on the market. The tech support is amazing as well! They ALWAYS respond to any issue or suggestion that we have in a timely and professional manner.

The implementation of this system has allowed us to document the work we perform on our plant equipment both for maintenance and for safety records. We now can historically track all parts used and time spent on assets. We also have detailed records of the company assets as well.

The inventory portion allows us to order and track inventory as well as accurately cost what we use and check vendor pricing.

WorkOrders is Super Easy to Learn and Use!

It is very easy to setup as well. They provide excellent customer service. When I have a question or concern they respond within hours not days. That’s huge for me.

They always care about what we the customer wants. I could not ask for better support. The product is super.

For the last 24 years, I have been managing the maintenance and repair of over 42 McDonald’s restaurants. The eWorkOrders CMMS has streamlined many processes and improved productivity in the management of service requests, work orders and communications between my team of 7 maintenance technicians and the restaurant GMs. Before the implementation of eWorkOrders, we were keeping individual lists at the various stores on repairs and requests. Having to manage all of the maintenance for all of these facilities, equipment, coolers, etc., left me and my team with some very long lists to manage. Although we thought that the process was working fine, we knew that there had to be a more efficient way to manage our facilities. After meeting with Norm, my account representative, he understood my challenges and did a demo of eWorkOrders CMMS software that showed me the capabilities and how eWorkOrders could improve my existing processes. We decided to implement eWorkOrders throughout our restaurants. That was the best move I have ever made! The store GMs all love knowing that all of their requests they entered into the eWorkOrders system are being tracked and will be completed in a very timely manner, including the ordering of parts, etc. With the robust standard set of reports, we can now track activities at the individual and store level and analyze the data for improvements. Being able to put in a service request and manage work orders from a mobile device is just awesome! I wish I had eWorkOrders years ago. Thank you, Norm for your help and professionalism in getting us up and running with eWorkOrders. Norm is always available when I have questions or issues to improve what I’m doing since I’m not the most proficient person when it comes to computer stuff. The good news is you don’t have to be. Hope I’m not sounding like a salesman because I’m not, I’m just a very satisfied Customer.

For eWorkOrders, I’ll share what I did. I had to self-train myself as I started in the B&G department after the managers/previous person was trained. I found the training videos and Gerry at the support desk/phone call away, to be VERY helpful in helping me navigate through the system. The videos allowed me to “search by name” and anyway I inputted the subject under “search”, it directed me to a video that helped. Gerry was GREAT, very patient and knowledgeable both via the phone and emails, so their support is excellent.

I found the training videos and Gerry at the support desk/phone call away, to be VERY helpful in helping me navigate through the system. The videos allowed me to “search by name” and anyway I inputted the subject under “search”, it directed me to a video that helped. Gerry was GREAT, very patient and knowledgeable both via the phone and emails, so their support is excellent.

At Mount St. Joe, we only use the asset / preventative maintenance side of the program, but it is easy to input from inside eWorkOrders as well as upload from an excel spreadsheet. We have over 10 buildings/properties to maintain, so it is very simple to set up each building & assets associated with that building. It allowed me to capture as little or as much data on an asset (boiler for example), attach manuals, set up a schedule to automatically send a reminder to do the PM, close the PM once the work was completed along with comments. It allows YOU or maybe a plant manager to see what has been captured. Long-term plans are to have our maintenance crew use hand held device (IPAD) to access the system remotely. As of now, I print whatever PM is generated and handoff to the appropriate crew member. You can generate reports to track orders, assets, buildings, etc.

It’s very easy to use to set up your team members for assigning a task and tracking, as well as communicating via email to anyone who needs to be in the know.

The initial setup may take you a little time depending on how much data you have electronically already. We have over 1000 assets listed. The previous admin had uploaded all of them, and my job was to backfill missing data/ set up the schedule. Due to budget constraints, we are not at full staff and a real technician inputting some of the data would have been nice (that’s our problem, not eWorkOrders!). I found the system easy to use, with multiple functions that haven’t even been used yet, but great support to get you what you need.

You guys are fantastic and everyone should know.

Managing the facilities for the US Senate Sergeant at Arms across a large complex requires a lot of time and organization. Above all, it has to be affordable, increase efficiency, reduce costs and be completely secure. Implementing eWorkOrders streamlined processes, improved inspections, provided us with daily reports on how our operations were performing. Overall we are extremely satisfied with eWorkOrders and I would highly recommend them to anyone looking for a web-based CMMS.

It make it easy for employees to reach us to request maintenance and is great for our needs for managing assets, PMs and our stockroom inventory.

The ability to keep track of multiple essential functions (purchasing / inventory / workorder assignment / maintenance records / reporting / asset information / preventative maintenance compliance) in one place. The product support and service are second to none. Very responsive to the customer’s needs.

eWorkOrders is powerful, customizable, and more effective than other CMMS systems I have seen

The team at eWorkOrders is like family. So often in the IT professional when technical or sales support is needed, there are requirements to submit the issue through a portal, and hopefully, in a few days, you get actual results. With eWorkOrders it is often just a phone call or email away with proactive solutions.

Excellent CMMS system

An extremely mobile system with email notifications and automatic triggers for follow up work orders on failed PM’s.

The user-friendly interface and adaptability. Best customer service in the industry.

They continually have 5 Stars from multiple websites for years. We implemented it and it is awesome! Implementation was only a day after I was ready. All of my users, some non technical, found it very easy to use. No software to buy, no hardware to buy, customer support is the best. eWorkOrders is affordable and very flexible and will grow with my company. Love it! No wonder they always get 5 Stars!