ACT software professionals can help you evaluate your business requirements, recommend and install packaged software, provide outsourcing, CRM solutions, software design solutions, develop custom software, and if necessary, provide software integration services. We can help you insure that your business systems meet your operational objectives. We have extensive experience in system analysis, database design, software design, custom software development, outsource CRM and software solutions, installation, training and support on a variety of platforms.
CMS-ACT’s Call Management System
In today’s world of tight budgets and demanding customers, you need to get the most out of your support team. ACT’s Call Management System, a quality CRM product for call centers & help desks is a web-based solution for tracking your calls centrally. Every call generates a case record, and those that require follow-up can be assigned to a case owner to ensure accountability. CMS software is a hosted service – so deployment and system maintenance are hassle-free.
OMS-ACT’s Order Management System
Are you handling your orders on spreadsheets? Do you have paper everywhere? This kind of order processing can lead to serious gaps in demand and fulfillment. What do you need to ensure that you are not in a situation where you are in the dark about orders and inventories, and maybe even customers? ACT’s Order Management System, a quality CRM product brings order to any wholesale environment. OMS supports complete order lifecycle management from multi-channel sales origination and quoting through automated payment processing, order processing, shipping management, drop shipping, and fulfillment. OMS inventory commitment system (on-hold tracking system) assures that items are not oversold, and an on-order system enables you to keep stock levels in tight control. This web-based system is for small to mid-size manufactures who need to get control of their order management.
SFM-ACT’s Sales Force Management System
SFM system, a quality CRM product have the same goals yet each Sales Force differs from one another. That is, to sell your goods or services. ACT’s SFM suite helps you manages this goal. Your salespeople will be better able to work with each other, your sales managers, and other departments, thanks to built-in workflow and routing, shared contact databases, and improved reporting features. You will see gains in sales productivity due to improved efficiency and better targeting of leads. This increase is larger in sales organizations that deal with lots of paperwork or high volumes of prospects. And when a sale rep leaves the company, you will still have detailed information on all their leads and clients. Existing customers are often a great source of new sales. The SFM system can help you capitalize on this opportunity by improving ongoing communication.
SMS-ACT’s Service Management System
SMS, a quality CRM product is a robust service management system and customer relation’s solution designed for the unique needs of service operations in small & mid-sized companies. It enables you to effectively manage equipment, service, work orders, dispatching, warranties, warranty parts and controlling inventory with reduced workflow and improved response time. SMS enables you to have a total control over your customer service organization, all using one centralized database. You’ll be able to work more efficiently and with fewer people - meaning you’ll be able to run it more profitably. It can quickly turn your service department into a profit center.
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