Epicor Eclipse
9 Reviews 4/5 ★ ★ ★ ★ ★An ERP aimed at wholesale distributors in electrical, plumbing, HVAC, and PVF
Product Overview
Epicor Eclipse is a comprehensive software solution designed for distributors, particularly in electrical, plumbing, HVAC, and PVF industries. It enhances productivity and business effectiveness through advanced inventory control, sales order management, and custom report and screen design. The software is known for its intuitive user interface, task automation, digital to-do lists, and a range of deployment options including cloud and on-premises.
Eclipse supports various key business processes like CRM, order management, e-commerce, inventory management, and financial management. The software is also scalable, catering to a wide range of user numbers on a single installation. An open API allows users to extend the ERP systems to cover other business processes.
Pros
- Multiple reporting tools
- Specialized for electrical, plumbing, and HVAC industries
- Highly customizable to fit different business needs
Cons
- Limited cross-industry utility
- Adding integrations can be costly
Target Market
Distributors of all sizes in the electrical, plumbing, HVAC, and PVF sectors, especially those looking for a scalable solution to manage various aspects of their distribution process.Key Features
- Customer Relationship Management: Manage prospects, customers, and contacts–from opportunity to quote to order.
- Job Management: A real-time, web-based application designed to manage large commercial projects.
- Sales / Order Management: Aims to streamline quote-to-cash cycles, improve margins, and fulfill orders.
- Supply Chain Management: Manages all aspects of the supply chain more efficiently, from forecasting to fulfillment.
- eCommerce Solutions: Offer customers and partners a modern digital shopping experience with eCommerce solutions.
- Finance Management: Streamline financial operations and gain powerful insights into your business performance
- Business Intelligence: View insights about financial performance to make better decisions on budgets and expenses.
- Enterprise Content Management: Capture, store, manage, and retrieve documents and content anytime.
- API: Extend your ERP systems to business processes with API that allows connections to third-party systems.
- Wireless Warehouse Management: Includes receiving, put-away, adjustments, picking, cycle counting, and inventory operations to improve stock count accuracy. It’s also available on Android mobile devices for on-the-go capabilities.
Product Overview
Developer Overview
User Reviews of Epicor Eclipse
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Epicor Eclipse Review
From inventory to customer service, just about everything has improved as a result of the Eclipse solution.
The intelligence network in the Epicor world is unmatched
We are always looking at efficiencies-are we remaining relevant to the customer and mproving their experience? Eclipse and Epicor are right at the heart of this. The intelligence network in the Epicor world is unmatched. For growth, we want to partner with a great technology vendor, and Epicor is that for ERP.
Epicor Eclipse Review
I would absolutely recommend Epicor to other companies. We’ve grown dramatically over the last 15 years or so, and the software has grown with us.
Epicor Eclipse Review
Software is ok, support is never a help.
Pros
Inventory management was decent
Cons
support
- Building Materials
- 51-250 employees
- Annual revenue $10M-$50M
Expensive Software Lousy Support Team, Too Much Software Glitches
Expensive Software Lousy Support Team, Too Much Software Glitches, Delay In Updates
Pros
Good to manage your inventory, products, sales etc.. However not worth of the top dollar you pay
Cons
Customer support is lousy, they get back to you with delays, Account managers are only available when you need an extra patch, or something to purchase for the software. Excessive charges for each user and No clarity!
Expensive software with absolutely no support for customers
Expensive software with absolutely no support for customers, they promise the world, and as soon as you have paid, offer no service or support. Been running their new system for nearly 2 years, have problems that have still not been resolved from the initial implementation. I have been using a “temporary” patch with limited function since initial installation, and not a single person from Epicor will return my phone calls or e-mails about a permanent solution. Extremely disappointed with this product.
Pros
user interface
Cons
cumbersome to use, not always intuitive, no support from company
- Building Materials
- 51-250 employees
The report writer I use many reports and customize
I love the report writer I use many reports and customize what I need . There is a huge work load lifted with the random cycle counts . No more doing full inventory’s ! Over all I really enjoy the processes that are more user friendly for the staff . Over all this is a huge time safer and great way to maintain all aspects of your company .
Pros
User friendly software was a huge help ! specially with new staff coming on as we grow !
Cons
The biggest thing would be when I do have to call for help I am sent to over seas and even though the people are pleasant I feel I waste a lot of time talking to them to find out I have a tier 2 issue which they are not able to help me on and I am sent to another person ,which the problem is resolved but it is a timely process . Hoping in time that will get better as I saw many others have raised concern on this issue as well . Other than that I have other complaints on software and greatly enjoy the features !
- Building Materials
- 51-250 employees
- Annual revenue $10M-$50M
Epicor Eclipse is a great tool for our business
Epicor Eclipse is a great tool for our business. We are a Plumbing, Heating and A/C wholesaler with 12 locations in 4 states. This software makes managing inventory and accounting easier than it should be.
Pros
I like the Solar version the most currently as it makes putting orders into excel a snap
Cons
My least liked part about Eclipse is that almost all tier 1 support went to India a little over a year ago. They are getting good at support but US based support was a lot nicer.
The availability of inquiries, drill-downs, and interoperability
We have used Epicor Eclipse for over ten years, and are very pleased with the features and power. The ERP suite has helped us to be competitive and definitely increased our profitability. The availability of inquiries, drill-downs, and interoperability throughout the various modules allow us to support our customers’ needs and respond quickly and efficiently. If you are interested in this ERP package, I suggest you review the many features available and get a clear understanding of what they can do. Note that some important modules, such as EDI and document imaging, are not part of the core package and must be added to your package quote from Epicor.
Pros
Eclipse's live updating of all information, strong interconnection between the modules, and powerful pricing and purchasing tools help us to buy what we need on time, and sell it competitively and profitably. Epicor also provides regular feature addons and updates in releases to existing users.
Cons
There are many important modules, such as EDI and document imaging, that are not part of the core package and must be purchased separately. Also, some new features added to Eclipse must be purchased by current Eclipse customers, with added maintenance fees as well.
