A full ERP system designed by Epicor Software for distribution/wholesale trade companies.

About Epicor Prophet 21

Epicor Prophet 21 is the industry leading cloud-based ERP solution built for distributors that wish to innovate with insight, improve efficiency, and scale to drive growth in the digital age. Powered by Microsoft Azure, the most trusted, proven cloud platform for enterprise, Epicor Prophet 21 Cloud provides a lower total cost of ownership and a future-ready platform to meet your business needs today and well into the future.

Epicor Prophet 21–the leading cloud-based ERP solution for distributors to:

  • Increase operational efficiency and manage inventory costs
  • Gain end-to-end visibility into the supply chain with actionable data insights
  • Focus on customer experience and improve trust and loyalty
  • Transform the way you work to attract and retain talent
  • Scale your resources to meet your business demands in the cloud

Video Overview

Benefits and Insights

  • Grow sales with tools that help you build customer relationships
  • Improve margins with pricing optimization, inventory management, and analytics
  • Set yourself apart from the competition with unmatched customer service
  • Improve productivity and boost employee efficiency

Key Differentiators & Advantages

Industry Expertise

The Prophet 21 system is designed to streamline the various distribution processes in today’s dynamic supply chain. Epicor provides industry-leading solutions for distributors of all sizes. A feature-rich application developed to manage the specific requirements of distribution industries such as industrial/safety electrical, fasteners, fluid power, HVAC, pipe/valve/fittings (PVF) petroleum, plumbing, tile and flooring. Other industries include medical supplies, pharmaceuticals, paper and packaging, irrigation and landscape, janitorial and sanitation, consumer packaged goods and welding supply/packaged gases.

Flexibility

Epicor Prophet 21 provides you with choices to meet your current and future business needs. With cloud and on-premises deployment options available, distributors can start with the on-premises version and easily migrate to the cloud as their needs change.

Key Features

  • API–The Prophet 21 API is a powerful web services tool that can help you easily integrate outside applications and connect your business to the systems that make your business unique. The API provides a full .NET stack that supports SOAP and REST for Internet connectivity.
  • Customer Relationship Management–CRM tools allow you to access information quickly and efficiently so you can streamline your day-to-day processes while improving customer service
  • Order Management–whether orders are entered, remotely via a mobile device or laptop, or online by the customer information goes directly into your Prophet 21and solution for fast order processing
  • eCommerce–when you deploy Epicor Commerce Connect–a cloud-based eCommerce solution–you can increase sales, reach new customers, and shorten sales cycles for your products and services
  • Inventory Management–multiple dynamic inventory replenishment methods give you the flexibility to lower carrying costs, minimize excess or obsolete inventory, improve cash flow, and increase customer service levels
  • Purchasing–whether you have one warehouse or dozens, Prophet 21 distribution software centralizes the purchasing process so you can optimize buying power and inventory levels
  • Wireless Warehouse Management System–WWMS brings a new level of accuracy to all warehouse processes, including receiving, cross-docking, put-away, adjustments, picking, cycle counting, and inventory operations
  • Financials–the Prophet 21 real-time general ledger provides up-to-the-minute financial statements, which gives you a better handle on your company’s financial situation as business is transacted–allowing you to be proactive instead of reactive
  • Manufacturing–Prophet 21 Manufacturing allows you to track assemblies and production orders from start to finish
  • Service and Maintenance–integrated Service and Maintenance helps you keep track of service orders, service contracts, preventative maintenance schedules, warranties, and more, while monitoring service technicians’ schedules and open service orders
  • Business Intelligence–Prophet 21 solution enables stronger, fact-based decisions with built-in standard reports, “as of” reporting, and analytics tools, while Epicor Data Analytics (EDA) provides interactive dashboards and analysis of dataletting you quickly see important information about how your business is performing.
  • Epicor Virtual Agent: The EVA app allows users to interact with Prophet 21 from anywhere via voice or text commands.

Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. Epicor’s deep vertical experience with a customers’ unique business processes and operational requirements is incorporated into how the solutions are builtin the cloud or on premises.

Today, over 20,000 customers in 150 countries around the world rely on their expertise and solutions to improve performance and profitability.

Epicor products are working today on a global scale, delivering impressive benefits to companies just like yours. With a deep understanding of your industry, Epicor solutions promote growth while managing complexity and increasing efficiency. The result is powerful solutions that free your resources so you can grow your business.

Product Overview

Market Focus

Ratio of reviewers by organization size.

Industry Focus

Epicor Prophet 21 is designed primarily for use in the distribution industry.

Similar Software

  • MasterTools - Distribution
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  • Skulocity
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  • ProTrac
    An accounting software system designed by Professional Data Systems for distribution/wholesale trade companies.

Other Software by Epicor Software

User Reviews of Epicor Prophet 21

★★★★★
★★★★★
Submitted on October 29th, 2019 by Colleen from Mid-South Bearing, LLC

I am trying to implement the cloud version of P21

The Good…

Our employees have used P21 in the past (desktop version) and loved it. IF we can get through the setup then it might be good. But i have my doubts!

The Bad…

It has been a nightmare trying to get set up. I get error message EVERY DAY just trying to get things worked out. I create a case, get an email with a documents attached that doesn’t help, on and on and on, etc. It took me 3 weeks to finally get a crystal check form i could modify. I probably took a week before a tech emailed that i had to have crystal reports loaded on my computer. Why couldn’t I have been told that up front. I don’t have time for all the negative things I think about this program. I have worked with software over 30 years, even worked for a software company for 12 years, doing support, training, design programs, and QC and i have never had this much trouble. God help the people that dont’ have any experience. Do NOT buy cloud version - too many bugs.

★★★★★
★★★★★
Submitted on May 20th, 2019 by an anonymous Epicor Prophet 21 user.

ERP system that attempts to handle most functions within your distribution business

The Good…

The audit trail functionality allows users to see updates made over time to help track where an issue occurred (However, some seemingly important fields do not get tracked in the audit trail like carrier changes within an order) .

The Bad…

Slowness and Bugs. The product is built on powerbuilder which is single-threaded and modern processors with high core counts will not help if the individual core speed is not extremely high.
Every time they release a new version, we find multiple bugs which can take months for them to fix. We wonder if they actually test the software before releasing the latest version.

★★★★★
★★★★★
Submitted on May 9th, 2019 by Bo

We Implemented this software back in December of 2018. Since then it has been a complete nightmare. Every technical issue you have needs to be submitted through a ticket system. While the responses are decent, the solutions involves a link to an article. Sometimes it’s a solution, but often it isn’t. So time consuming and not very helpful. Worse is their customer service. Purchased the P21 Mobile app and it doesn’t even show Service Orders! Of course, you can’t get any recourse. Their policy, “We don’t refund purchased modules”! What about servicing your customers?! Unless you have someone technical on staff, avoid this software at all costs.

The Good…

Hard to determine at this stage.

The Bad…

Mostly everything.

★★★★★
★★★★★
Submitted on October 22nd, 2018 by an anonymous Epicor Prophet 21 user.

Overall, I’m happy with system, but it has limited reporting for kitting and assemblies. We continue to pay them for service and updates that we don’t use. I do like that we can enter our orders and it can help us purchase it well.

★★★★★
★★★★★
Submitted on July 28th, 2018 by Jon

Rich distribution functionality; latest technology

The Good…

The focus on technology improvement; rich distribution knowledge - they know how to talk distribution.

The Bad…

Some support has been sent offshore. These employees are new and still learning.

★★★★★
★★★★★
Submitted on July 18th, 2018 by Meagan

It definitely has some pro’s with being able to track inventory and orders. But if I had to do it over again, I would NEVER go with this company. They are absolutely disgusting in getting every penny they can get! We have for the past 5 years with this system spent at the MINIMUM of $40,000 for ESSENTIAL ITEMS! They are such an awful company!

The Good…

I appreciate their support staff that quickly respond to questions I have regarding the complex system. (Remember though… you are paying at the minimum of $829.04 per user to use this and if they can’t fix it then you pay someone $175 per hour to walk you through the fix)

The Bad…

SO expensive. It would be one thing if I just paid a one time fee for an incredible system that I can rely on but paying over $40k per year is unbelievable. The system is so complex that you have to have support from Epicor to be able to walk you through day-to-day situations that arise. If you make a mistake in the system, expect yourself to have to work on that mistake for 30 minutes because of all of the steps that you have to go through.

★★★★★
★★★★★
Submitted on February 19th, 2018 by Tony

P21 allows you to invest in software that is ever changing and growing to meet the needs of their customers, they are continually learning and getting feedback from their customers on how to make the software more user friendly for people in all businesses which i think is great

The Good…

I am very happy with some newly integrated tools within the Production order control portal i think it adds a lot of functionality that is beneficial to the user

The Bad…

The ability to hide deleted items in Assembly Maintenance would be great because if you have a lot of changes you want to know about the changes but you don’t want to see all the parts that are deleted when looking at the assembly

★★★★★
★★★★★
Submitted on October 2nd, 2017 by Aaron from Icon Distributing

Prophet 21 is a fully-functional ERP that covers all aspects of my business. For distributors, there isn’t a better choice. Prophet 21 offers an entire suite of accounts payable, accounts receivable, inventory management, and transaction management programs. It is easy to implement and easy to use.

The Good…

It’s hard to narrow down to just one thing. I really like the interface. It’s crisp and laid out for people who actually use the software. Additionally, most screens can be customized (including adding required fields) to fit the workflow of many businesses. The available programs within the application are comprehensive in scope, and there’s a great search feature that makes programs easy to find.

The Bad…

Implementation can be expensive. It’s powerful software, but sometimes I wish it were less costly.

★★★★★
★★★★★
Submitted on September 29th, 2017 by Charles from Sheppard Redistribution, Inc.

Prophet 21 is a full-featured, fully scaleable ERP system for medium to large business. Or for smaller enterprises on a growth track. It can handle any or all of accounting, purchasing, inventory management, assembly, routing, price/cost management, etc.

The Good…

Prophet 21 is an open Microsoft SQL database that runs on pretty much any Windows network. It’s easy to access and maintain with standard applications and tools without too much additional training. Because it follows many common Windows paradigms, users can find their way around and will be productive in a shorter amount of time. Prophet 21 is highly adaptable to many types of distribution businesses and brings many features to all aspects of vertical markets that are helpful but not necessarily standard.

The Bad…

It can be complex and a little convoluted in structure to accommodate so many options. Specific solutions are sometimes difficult to implement if not part of the package. As for the elephant in the room, it is rather pricey and licensing isn’t clear on what is included and what is extra.

★★★★★
★★★★★
Submitted on September 28th, 2017 by an anonymous Epicor Prophet 21 user.

Prophet 21 helps us to provide better customer service with real-time and accurate information. It also helps our users to easily find the answers with a few simple clicks instead of weeding through paperwork like we did previously.

The Good…

Prophet21 is a distributor centric software that allows us to serve our customers and keep up with changing technology. It is user friendly and allows for easy interface modifications as needed. It also has some nice out-of-the-box features that help us automate our business without having major system modifications.

The Bad…

Prophet21 can be very rigid and unforgiving when little mistakes are made. A wrong click can cause a headache. Still does not outweigh the good.

★★★★★
★★★★★
Submitted on December 2nd, 2016 by August from Dakota Fluid Power

We are a leader in the Fluid Power Industry in which we design, sell and Service equipment and parts along with manufacture custom hydraulic systems through distribution. We have 2 companies across 9 locations with 3 manufacturing divisions. Each location has a showroom for Front Counter Sales (Point of Sale) and a Service Department with a stocking warehouse. We perform central based purchasing and forecasting mainly with some location based purchasing where needed. We use Prophet 21 software in every aspect of our company across all locations, short of payroll and internal purchasing of our business consumables in a mostly dominant thin client environment. Prophet 21 has a vast amount of features that allows it to be compatible with many different business models throughout several industries which can make it a little over complicated on what to do via data-entry as your company doesn’t use every single piece of functionality and you have to fill in the appropriate area for what your company is using as there are allot of fields and tabs that you could have to update. So it can produce very detailed information if allot of the fields are utilized. Speed is a huge concern with this software as it has multiple layers of programming on top of an outdated platform that makes the data entry workable but painfully slow once you get used to running the software.

The Good…

Scale-ability and the capability to mold to a lot of different companies business models. The Purchasing/Forecasting functionality is top notch and very mold-able to any purchasing model ranging from central purchasing down to individualized seasonal items. Once set up it will let you get away with a smaller procurement department as the system will tell you what you need to order. The vendor is good about fixing issues quickly but sometimes difficult to distinguish between an actual error and a company specific business process. There are a ton of purchasable add-on’s from the Vendor them-self along with even more third party add-on’s that makes this a wonderful software if you have the money and skilled personnel to support it.Recommendations are in order of robustness in each area of business. Purchasing - Very Strong Distribution - Very Strong Sales - Strong (Does not currently have a “true” Point of Sale Module / No security for sales pricing over-rides) Pricing Sales/Purchasing Structures - Strong (Does not show % discount for orders / Rebates are cumbersome) Service & Maintenance - Strong to Medium: Needs a lot of work for differences in business models for Service. Scheduling a service is a challenge. Manufacturing - Light: When they mean light manufacturing they mean it. Not a CNC type manufacturing add-on. They are currently working on a scheduling functionality that will help a ton but would still be a lot of work to run a large caliber manufacturing facility using this add-on. Some things are nice and some other are horridly missing. There is better software that handles manufacturing easier. CRM - Thumbs is half down: Can get away with the baseline functionality and better with some customization but a purchasable integrated add-on’s make’s a world of difference! Reporting - Baseline: Thumbs Down - Need to purchase add-on if you want any business oversight and strong reports. Someone with Highly developed SQL and or C Skills recommended. Crystal skills is a bonus. Can get away with middle of the road knowledge in those areas but the highly developed skills make a world of difference in molding your business processes.

The Bad…

Scale-ability and the capability to mold to a lot of different companies business models. Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software’s advanced features. This also makes data entry combersome as you have to know what fields to enter depending on what functionality you are using. Slow to implement vendor driven Idea’s Network from user ideas. The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements. Developers run a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don’t have to wait! The companies move to have the first level of support go to India can lead to frustrations because of the communication blearier along with the new support teams are not yet very knowledgeable with the software and the level of experiences with the software is still being developed

★★★★★
★★★★★
Submitted on November 30th, 2016 by Erik from City Supply Corporation

Epicor Eclipse is easy to use and easy to learn. I have only been with this company for about 8 months and had never heard of Epicor or Eclipse and I am getting around pretty good already. Actually I have been for a couple of months now. One thing I like is that there is a whole community of users that share their tips and tricks for using the system which helped. The representatives with the company (that I have spoken with) are patient. I do agree that the support fees are way to high, but, on the other hand, in my opinion they do a lot of behind the scenes work. We are using an older version and I am excited about the chance to move up to a newer, more aesthetically pleasing version in the near future. Epicor offers training after the installation (for a charge per person) in the form of classes held regularly, which is better than I can say from my previous experience with SAP. I can’t really say if I would choose this product again, because we are on an older version, which I don’t like. It looks too much like I am using a mainframe.

The Good…

One thing I like is that there is a whole community of users that share their tips and tricks for using the system which helped. The representatives with the company (that I have spoken with) are patient.

The Bad…

I do agree that the support fees are way to high, but, on the other hand, in my opinion they do a lot of behind the scenes work.

★★★★★
★★★★★
Submitted on November 17th, 2016 by August from Dakota Fluid Power

We are a leader in the Fluid Power Industry in which we design, sell and Service equipment and parts along with manufacture custom hydraulic systems through distribution. We have 2 companies across 9 locations with 3 manufacturing divisions. Each location has a showroom for Front Counter Sales (Point of Sale) and a Service Department with a stocking warehouse. We perform central based purchasing and forecasting mainly with some location based purchasing where needed. We use Prophet 21 software in every aspect of our company across all locations, short of payroll and internal purchasing of our business consumables in a mostly dominant thin client environment.

The vast amount of features allows it to be compatible with many different business models throughout several industries which can make it a little over complicated on what to do via data-entry as your company doesn’t use every single piece of functionality and you have to fill in the appropriate area for what your company is using as there are allot of fields and tabs that you could have to update. So it can produce very detailed information if allot of the fields are utilized. Speed is a huge concern with this software as it has multiple layers of programming on top of an outdated platform that makes the data entry workable but painfully slow once you get used to running the software.

Recommendations are in order of robustness in each area of business. Purchasing - Very Strong Distribution - Very Strong Sales - Strong (Does not currently have a “true” Point of Sale Module / No security for sales pricing over-rides) Pricing Sales/Purchasing Structures - Strong (Does not show % discount for orders / Rebates are cumbersome) Service & Maintenance - Strong to Medium: Needs a lot of work for differences in business models for Service. Scheduling a service is a challenge. Manufacturing - Light: When they mean light manufacturing they mean it. Not a CNC type manufacturing add-on. They are currently working on a scheduling functionality that will help a ton but would still be a lot of work to run a large caliber manufacturing facility using this add-on. Some things are nice and some other are horridly missing. There is better software that handles manufacturing easier. CRM - Thumbs is half down: Can get away with the baseline functionality and better with some customization but a purchasable integrated add-on’s make’s a world of difference! Reporting - Baseline: Thumbs Down - Need to purchase add-on if you want any business oversight and strong reports. Someone with Highly developed SQL and or C++ Skills recommended. Crystal skills is a bonus. Can get away with middle of the road knowledge in those areas but the highly developed skills make a world of difference in molding your business processes.

The Good…

Scale-ability and the capability to mold to a lot of different companies business models. The Purchasing/Forecasting functionality is top notch and very mold-able to any purchasing model ranging from central purchasing down to individualized seasonal items. Once set up it will let you get away with a smaller procurement department as the system will tell you what you need to order. The vendor is good about fixing issues quickly but sometimes difficult to distinguish between an actual error and a company specific business process. There are a ton of purchasable add-on’s from the Vendor them-self along with even more third party add-on’s that makes this a wonderful software if you have the money and skilled personnel to support it.

The Bad…

Scale-ability and the capability to mold to a lot of different companies business models. Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software’s advanced features. This also makes data entry combersome as you have to know what fields to enter depending on what functionality you are using. Slow to implement vendor driven Idea’s Network from user ideas. The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements. Developers run a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don’t have to wait! The companies move to have the first level of support go to India can lead to frustrations because of the communication blearier along with the new support teams are not yet very knowledgeable with the software and the level of experiences with the software is still being developed

I