We like Acumatica for its open architecture facilitating rapid integrations, multi-entity support for global financial consolidation, and mobile accessibility. Its multi-warehouse inventory management is also beneficial.
However, we don’t recommend it for those who prefer straightforward pricing, as it requires a consultation call. Acumatica has a high learning curve and can be tedious to set up.
Acumatica is a cloud-based ERP software that offers accounting, distribution management, CRM, manufacturing, and more modules. The platform allows unlimited users, with pricing based only on the resources and modules your company utilizes. Acumatica provides both public and private cloud hosting options as a SaaS solution to help keep company data secure.
|Usability - 6.2||User-friendly and modern interface; data entry forms could be more streamlined; steep learning curve for new users; navigation requires multiple clicks; unintuitive search function; provides real-time, user-configurable dashboards.|
|Support - 10||Customers and VARS have 24/7 direct access to Acumatica support via call, chat, or email; provides online resource center, community support, and Acumatica Open University for instructor-based and self-paced training.|
|Scalability - 10||Modular architecture enhances scalability; features more integrations than competitors, including Avalara, Shopify, CADLink, etc.; supports multi-company accounting; includes mobile apps for Android and iOS.|
|Security - 10||Includes user-based access control for administrative, CRM, finance, and payroll-related roles; Acumatica Report Designer exports to PDF, Excel, Word; supports multi-factor authentication.|
|Value - 6||Relatively high pricing structure compared to other ERP solutions; customizations require professional support but the platform also offers low-code customizations; allows unlimited users through a consumption-based pricing model.|
|Performance - 6.2||Great speed and reliability; occasional financial management reporting and analytics lag, likely due to batch processing.|
|Key Features - 6.3||Customizable dashboards; robust general ledger accounting and inventory management for multiple warehouses; allows unlimited concurrent sessions; may need professional support to edit report layouts.|
We found that Acumatica software is well-suited for mid to large-scale businesses in the construction, distribution, manufacturing, retail-commerce, and service industries. It’s great for growing companies, allowing them to license only the required modules. As businesses scale in size, they can add more to support their operational needs.
Pricing transparency: Because Acumatica does not publish pricing online, manufacturers need to place a consultation call for a quote. Costs vary based on industry, business size, customizations, and technical support.
All-inclusive pricing: ERP solutions like Acumatica operate on a modular basis, which can increase the total cost of ownership with the addition of each subsequent module. Because pricing is consumption-based rather than user-based, Acumatica is highly scalable but potentially more expensive.
Acumatica pricing is not publicly available. Businesses must contact Acumatica’s sales team to obtain a customized quote based on their needs.
Acumatica works with a network of certified VARs specializing in implementing and customizing the system for their clients. VARs can provide valuable guidance and support throughout the implementation process.
Acumatica serves over 10,000 customers, with companies including Abbott, GM, Kentucky Fried Chicken, Mitsubishi Electric, and Traveldoo. Additional corporations using Acumatica are International Pipe & Supply, LLC, ProPharma Distribution, OneMed Health Care, and Key Code Media.
You can integrate Acumatica ERP with Salesforce through Commercient SYNC. Commercient SYNC is a data integration app for sales, service, and finance teams. It’s designed to integrate ERP data from Acumatica into CRM platforms without manually inputting data.
We recommend Acumatica software for its industry-specific editions, sophisticated inventory and accounting, and robust integrations. The ERP solution offers advantages for mid- to enterprise-level construction, distribution, manufacturing, retail-commerce, and service companies.
However, we found learning the system challenging and time-consuming due to the comprehensive feature set. The total cost of ownership can grow as businesses add modules and customizations, and users must contact Acumatica’s sales team to receive a pricing quote.
Overall, Acumatica is best suited for businesses looking for a flexible and scalable ERP solution specific to their industry. Though it may come at a higher price, its consumption-based pricing model and modular approach allow users to tailor it exactly to their needs.
The company came into the search with a pretty rigorous criteria matrix. We reviewed several ERP options but in the end Acumatica was the stand out choice. They were the best price wise, had the most efficient support set up, and feature wise they were able to meet all of our needs as a distributor and installer of commercial equipment.
We liked the Acumatica software and they had a few different packages we could go with.
They offered a more affordable “kit and build” manufacturing program which was right in our budget. But that package was just basic Min/Maxing and re-order alerts.
They also offered us their full manufacturing program but that came in almost double what the smaller package offered. So while it was a great system that met our needs, we felt it was too expensive for us.
Had different options depending on size of operations
The full system was too expensive for us
After looking at over 50 different software programs we ended up going with Acumatica for our manufacturing business. The program offered many different components and we feel it was the overall best fit for out business.
The system was dynamic and was able to cover all aspects of our business well. Their pricing was better than a few of the other systems we looked at as well.
Their implementation team has been great and really helped us get set up.
Dynamic and had many modules to meet our needs
We really liked the features that Acumatica had to offer us. However, the system was a bit more rigid and the way to change things did not feel flexible.
I would consider this a “pay to play” system as it is relatively affordable on a per module basis, but once you start customizing the system to the way you want it starts to get up there in cost.
Their support team during our demo process was great as far as we could tell.
Costs a lot to get it exactly how you need.
Technically ok commercially baf
Acumatica is simple and great help screens. Their training is good but their test silly. Nothing to do with training or knowledge just a few trick questions. They are state of the art.
Their partners are money chasers. Do not care about success just sign off. Although there is a strong customer satisfaction, they are only about billable hours and over sell. Acumatica was not an ERP system until they added manufacturing. It is weak at best. It works but the inventory is the best as is the financial. Acumatica needs to get closer to what the partners are doing but are probably happy since the partners do generate dollars
This company is about as anti customer service as it gets. We were sold a bill of goods that ended up not working out for our company. I had already paid about $30,000 and had 6 months left on the contract. They would absolutely not let me back out of the contract. So yay me, I’m still making payments on a software I never used. Any company that does not adapt to its customers, RUN!!! Hard and fast!!! I have done a lot of contracts in different businesses I’m a part of and I will always work with the customer when something comes up. I don’t care what the contract says!!
Acumatica has been a game changer. It’s made a huge difference in how we do things, how we can access everything we need from anywhere, and allowed our salespeople to work remotely.
Our nonprofit is so complex that the only way we can manage it from a financial point of view is to have a powerful solution, and for us, that is Acumatica.
The ease in which Acumatica works and how it looks and feels compared to Microsoft Dynamics, Sage, and Oracle NetSuite, there’s not a whole lot of comparison. Acumatica leads the pack.
Acumatica is our one-stop shop for everything from accounting to inventory to sales to purchasing and so on. For technology to work well without hacks or workarounds is rare, and Acumatica works really well.
Acumatica is enabling our growth. We are able to bring a new organization onboard, show them our tools, and have them integrated with Acumatica within 30 to 60 days of closing a deal, which is phenomenal.
It’s a flexible and customizable ERP system that we ever use. Our developers in FiduciaSoft never have a problem with Acumatica. The main problem that you may encounter is a poorly described processes.
Good support and the ability to solve a problems in different ways.
UX and UI could be better for end customers.
Not a user friendly system at all. Our company has had it for 2 months and continue to have bugs to work out. Lost sales due to the troubles. Not flexible. Cost a lot more to customize it. Out of the box, the program is not worth the price.
So far, I can’t say theres anything that I like, because all of the problems we are having. I’m 2 months behind on all my work, because of missing information that did not upload into the system. I have one deposit that is balanced and released and that is for the 1st of October and here we are in December already
The reports have to be customized on everything. They are very messy. I do not like not being able to edit somethings after released, which has caused messy Ledgers
we selected Acumatica because it was the most flexible and robust manufacturing package we demo’d. We chose Cloud9 because they were the most accommodating. Our contacts at Cloud9 were tenacious but never pushy. They scheduled calls and demos around our schedules, even when we made last minute changes. We also wanted a VAR with local offices for implementation and subsequent support. The combination of Acumatica’s functionality combined with Cloud9’s delivery, was a good match for us.
We just purchased the software and are undergoing implementation right now.
It could handle customer discounting for us and it interfaced and had an add-on for Fusion for our POS needs for our stores. That was very important.
I would not recommend it. Compared to a simple program like Quickbooks, it’s nice to have more robust features, but I feel a solution like a Microsoft product is more efficient.
It handled accounting very well, that’s about the best thing I can say. It’s also very nice to have the wonderful reports it can produce.
Has a lot of bugs, we had to hire a consultant to install it. It cost way more to install then they (company we bought it from) said it would. We had to hire a separate company from the one we purchased it from to install it. This company ended up having employee turnover and it was a nightmare. A lot of paying extra for features. All we wanted was a nice program that we could install and not rely on support to fix something routinely.
Acumatica has been a great ERP for our growing company. The core features have met most of our needs. For all additional needs our Acumatica partner has been able to easily help us extend and customize.
The Acumatica platform rivals the power and flexibility of large ERP systems like SAP or Oracle
There is currently not a complete Warehouse Management module.
We just recently purchased Acumatica and will be implementing it later this year. We like that it is distributor focused and a cloud based solution
We are just starting to implement it now. It seems like it has all of the flexibility we need as we are a unique organization. It has a not for profit, charity, insurance company, guarantee company and trust so we needed a lot of flexibility in the way that our transactions were reported.
Acumatica is ERP software that is able to manage all aspects of your business. Designed from the ground up to be truly cloud-based, provides a rich user environment and the speed of client-based solution.
Their unique value is the licensing is not user based which allows unlimited users to gain access to the system. In addition, you have your choice of deployment; SaaS, Private Cloud, or Hosted Cloud.
Acumatica is a younger player in this marketplace. Some areas of the software are lacking. However, they are well funded and are making significant progress. They were at v1.2 when I purchased and we just installed v4.1. The product is getting more and more refined and continues to provide tangible value.
The product is very powerful and does the majority of what you would expect from accounting software. The Project Module canned reports leave much to be desired. Once the product is in place and stabilized, it works really well. Our problems have been with upgrades to the newer version.
Importing feature in Accts Receivable; emailing of invoice feature; running and posting of credit cards from within the AR module.
Upgrades have been horrible. Bank rec is in a weird format (it works, but it takes getting used to); the workflow is not totally intuitive.
Flexible, easy to use, lots of options out of the box
Easy access via internet and use on multiple devices. Lots of options
No personalized comment capability on invoices. No versions on revised PO’s or SO’s. Only provide credit card access via authorize.net would be nice if it connects to any company. Credit card number encoding should show first few digits as well (cant tell type of card)