An ERP system designed by Priority Software for Manufacturing, Distribution, and Service companies
Priority is an end-to-end, integrated business management system in use by industrial, commercial and public utilities. Priority is the ERP solution of choice in more than 7,000 organizations in over 40 countries in a range of sectors, including: service, retail, e-commerce, marketing, electronics, manufacturing, food service and hospitality, construction and building materials, import/export, and more.
Priority ERP is particularly attractive for companies that are still growing, as it’s built from the ground up with the ability to easily grow with your business. The Priority platform can be deployed internationally, has a multi-language user interface, built-in support for multiple tax jurisdictions, and additional modules are available to satisfy your growing business needs; all this and more, wrapped up in one complete, flexible system.
Priority’s modules are completely integrated, providing a seamless and consistent user experience, while supporting the entire spectrum of business processes, including advanced user tools with an emphasis on data control and management.
Priority Software’s innovative spirit drives all aspects of the solution: Functionality, UI, and Architecture and business model.
Priority ERP’s built-in development tools are a major advantage compared to other solutions as they are designed for both experienced developers and non tech-savvy users. After a short period of training, you will be able to customize Priority at will and develop your own add-ons.
Priority Software invests in building close relationships with partners and providing them all the support they need with training, updates, marketing tools and commercial support.
Almost 30 years of field experience makes Priority a stable solution you can rely on.
Priority ERP is an integrated business management solution for all your business needs. Priority provides targeted end-to-end ERP solutions for commercial and manufacturing businesses across a broad spectrum of industries.
Priority ERP is an HTML5, web enabled solution. It is available in the cloud (SaaS) or as an on premise installation. The Priority platform features a mobile friendly interface that enables you to work from any tablet or smartphone, anywhere.
Priority enables system openness with a hyper-connected ERP, creating a new level of interoperability between core business processes, external data, IoT devices, and third party applications. Added to the mix are several out-of-the-box REST APIs and full Web SDK development tools, easily integrated with Priority ERP through any third party or self-developed app.
Artificial Intelligence (AI) embedded into this ERP offers deeper insights into your data, while also automating routine processes and boosting the user experience through interaction. And that means freedom for your employees from manual, time-consuming, and repetitive tasks.
AI is at the core of Priority’s ERP evolution with emerging integrated AI capabilities, such as bots and conversational UI, and more on the way.
A scalable, multi-language, multi-currency and multi-company solution, Priority offers extended user level customizability and personalization options. A friendly and intuitive UI backed up with a complete set of help tools makes the learning process an easy task.
Priority’s architecture combined with long-time experience makes the deployment process quick and simple.
The system’s flexibility, combined with the commercial and operational model guarantee the lowest TCO compared to any equivalent ERP system.
Priority’s BI and analytics tools are built as an integrated part of the application. As such, users can drill-down with a single click - from aggregated data presented in dashboards and dynamic BI reports directly to the underlying data elements in their respective Priority forms.
Users have the freedom to independently tailor reports and dashboards, add and personalize shortcuts and business metrics, and easily compare and contrast data of all types, including financial, sales and marketing, customer support and more.
Get mobile access to your personalized dashboard and BI reports (including slice and dice functionality).
Use ODBC to integrate third party business intelligence tools with Priority’s database – Many partners have already developed such analytics integration, including QlikTech (QlickView), Business Objects, Cognos and others.
Give your company’s marketing and sales activities a Priority:
Priority gives users the benefit of full customer lifecycle management, from generating leads to recording a price quote and sales order, shipping the order, receiving payment, and handling service calls and repeat orders.
Additional CRM tools allow you to track sales performance and order management, and provide a whole suite of customer-related information – financial, logistical and operational – with the ability to drill down directly to the Priority entities from which the data is derived.
Priority ERP provides many valuable features:
Qualify leads, assign by region and qualification to the right sales reps, and keep track of progress using the built-in Business Process Management (BPM) tool.
Use Priority BPM to track timelines, follow up on all opportunity-related tasks and ensure compliance with your approved opportunity management policies (proposal authorizations, etc.).
Get a holistic view of the customer, including customer contacts, tasks, sales opportunities, price quotes, order backlog, shipments, invoices, payments, billing status/aging – all consolidated within a single work area.
Create a hierarchy of targets for sales reps, rolling up through the region level and above.
Slice and dice sales pipeline opportunities by region, timeline, sales rep, product line, quantity, and other dimensions. Roll up data to generate aggregates across any dimension (product, region, sales team and more), or drill down for the details that make up the aggregates.
Creation, management and measurement of marketing campaigns to selected market segments.
Create and customize dashboards, reports and charts using Priority’s built-in Wizards and Standard Operating Procedures (SOP). Configure your home page with preferred dashboards to fit your job role and responsibilities. Exceptions can be clearly displayed. Analyze performance with integrated Business Intelligence (BI) tools that let you study data in numerous dimensions.
A comprehensive tool for your field sales rep includes Van Sale, Pre Sale and CRM solutions for effective management of field sale processes:
Priority’s customer service and support module is fully integrated with all other Priority functions to deliver a holistic view of the customer.
Customer issues can be reported by the customer directly via Priority’s Customer Service web portal, or by service & support personnel using Priority’s call center reporting functionality. Call center reps can keep track of open service calls, call assignment, escalation status, related communications with the customer and follow-up calls.
Integrates with your existing knowledge base (e.g., FAQs recorded in Priority), providing customers with an immediate response
Built-in Business Process Management (BPM) helps ensure proper service call prioritization, assignment and escalation by means of automated processes, based on service call attributes (e.g., call type, issue, product, elapsed time) as well as various customer attributes
Provides a full- featured solution for effective management of field sale processes:
Receipt of goods straight from vendor to technician.Management of on-the-go purchase demands for required parts.
On-site Opening of Service Calls
Priority’s solutions for mobile ERP enable on-the-spot access to all vital work tools anytime, anywhere.
Priority offers a range of “connective ERP” solutions adapted to various processes and positions across the supply chain and delivery management process, it allows easily tracking and control distribution processes, real time alerts, tasks management and more.
All of Priority’s mobile solutions are developed with the most advanced technologies. Priority offers solutions for a wide range of processes and smart devices: cellular phones, tablets and various wearable devices.
Delivery tracking software allows users to easily track and control distribution processes:
Priority’s Financial Management module provides companies with a comprehensive set of tools needed to manage all financial aspects of your business, while maintaining a high level of regulatory compliance.
The Financial module can process and report multi-company and multi-currency financial data, and may be customized to comply with any tax jurisdiction or set of accounting rules.
The Financial Management Suite supports multiple revenue recognition methods, handles billing and fixed assets, integrates BPM for tight financial controls and features a log of changes to financial transactions. All this is accompanied by a tightly integrated customizable financial reporting tool and BI utility.
Priority’s compliance capabilities are based on the quantitative characteristics of any solid financial statement – clarity, relevance, reliability and comparability – making it a key tool for companies aspiring to financial regulatory compliance and control.
Priority supports a variety of billing methods and functions, including project-based billing, recurring revenues (services, rentals, etc.), pre-defined payment terms, delivery-based billing and more, all of which are tightly linked to the revenue recognition methods.
These preconfigured, field-proven capabilities make invoicing and cash flow management a matter of automated control, rather than a labor intensive, time consuming and error-prone manual process.
Priority’s fixed asset capabilities are seamlessly integrated with its purchase management module and the General Ledger (GL), providing complete lifecycle tracking and depreciation of assets, from purchase to retirement.
Priority’s cash management solution provides for complete, detailed monitoring of Order-to-Cash and Purchase-to-Pay processes, with built-in BPM enabling close tracking of Days Sales Outstanding (DSO), aging and cash-flow projections.
Manage and control costs using multi-dimensional profit and cost centers.
Budget versions, budget periods, budget trees, and BPM are tightly integrated into the organization’s business activities from the purchase requisition through delivery, including interdepartmental service charges and inventory transactions.
This generator is used to customize financial statements (e.g., balance sheets, profit and loss reports, trial balances, and supporting schedules).
Priority’s suite of Human Resource (HR) solutions is designed to help organizations automate, regulate and centralize the process of HR management. As a whole, this suite addresses several major tasks associated with HR from application to retirement, including recruitment, hiring, benefits administration, employee assignment and more. The built-in SOPs (Standard Operating Procedures) walk managers and employees through common setup and administration practices for improved control and efficiency.
Talent management encompassing the complete employee life-cycle
Direct web access enables candidates to find and apply for open positions, and makes it easier for HR professionals to find the most qualified candidates from among those that apply.
Employee web access enables employees to maintain and review a variety of personal information.
Inventory Control: Inventory control is often the cornerstone of any successful manufacturing operation. It’s what drives your shop floor, supports materials handling and it’s what helps drive your revenues. Viable inventory control means reducing inventory costs and enhancing tracking and traceability, maintaining tight control on inventory replenishment.
Material Requirements Planning: Material Requirements Planning (MRP) is a production planning, scheduling and inventory control system used to manage manufacturing processes. Composed of these and other linked functions and all related support systems, MRP determines material requirements based on sales orders, open work orders or frequency of need.
Product Data Management: PDM effectively plans and coordinates an organization’s transactional operations, including sales order management, purchasing, cost accounting and logistics. Part of the larger concept, Product Lifecycle Management(PLM), PDM maintains manufacturing part numbers, bill of materials (BOM) and integrates with Product Change Control (PCC).
ECO Management and Revision Control: Manufacturers must respond quickly with engineering changes in order to maintain and increase market share. Effective ECO management combined with revision control provides immediate response to market demand, governmental requirements, safety issues, service requirements or functional and competitive needs in the manufacturing process, including optimizing, organizing and tracking their approval process.
Multi-Division and Multi-Site Planning: Powerful functionality used to support distribution organizations with multiple distribution centers and/or multiple sites around the world. Priority serves multiple divisions at any given company, with each site maintaining its dedicated inventory and/or distribution, while planning and purchasing may be handled multi-site or separately. Process are easily adjustable for multiple production control methods used in discrete, repetitive and mixed-mode manufacturing.
Manufacturing Execution: Comprehensive control system for managing and monitoring work-in-process on the shop floor, a Manufacturing Execution System (MES) keeps track of all manufacturing information in real time, receiving up-to-the-minute data from robots, machine monitors and employees. Essential in tracking operations and production progress, quality control, rework and scrap ratios, while supporting data collection via bar code or RFID.
Quality Control and Assurance: Key to any successful manufacturing process, Priority manufacturing is equipped with robust Quality Control (QC) and Quality Assurance (QA) capabilities to automate the quality control processes and tests for serialized, lot or batch tracked inventory items and non-inventory items, such as environmental or laboratory metrics. Priority effectively defines test procedures and standards for inspection of purchased or outsourced components, inventory sampling, work order testing and final QA.
Serial, Lot Tracking and Traceability: Designed for manufacturers who need more stringent control over product tracking, Priority’s Serial and Lot Tracking ensures reliable management of material and product traceability through every stage of the supply chain – from receipt of initial raw materials through delivery to your end-customer. Control all parts as they move through the manufacturing process and track serialized parts and their lot attributes throughout the part’s lifecycle.
Priority’s Project Management module provides capabilities that match and surpass those of dedicated project management systems. Project planning supports task interdependencies within or between projects, while activity-related reporting of labor & expenses and built-in BPM tools make the maintenance of project progress, in terms of both deliverables and outlays, an integrated part of the organization’s daily routines. Team collaboration is facilitated by linking each task to its related project and activity, coupled with e-mail integration that synchronizes relevant comments directly to the associated entity, ensuring that team members are always in the loop.
Priority’s SCM module provides users with a complete set of tools that integrate supply chain management across the entire organization, enabling you to reduce the overall costs associated with supplying goods and services.
Satisfy your customers’ needs by streamlining your organization’s processes and reducing supply lead-times. From purchasing and inventory management to production and quality control; all can be done within Priority.
The Purchasing module enables the purchasing manager to receive real-time updates of the results of decisions regarding the balance of materials in inventory.
The Purchasing module is linked to the Financials, CRM, Sales, Project Management, Inventory and Production modules. This linkage allows the purchasing manager to view the sales orders and/or demand for finished goods that serve as the basis for purchase requisitions.
Main features include:
Priority’s Inventory Control module provides the ability to efficiently manage all stages of the product lifecycle. The module enables users to manage inventory levels and maintain tight controls on inventory replenishment, minimizing excess stock and ensuring timely order fulfillment.
Main features include:
Priority’s Purchase Planning module determines material requirements (for both raw materials used in production and purchased items sold to customers) based on sales orders, open work orders, or frequency of need. Demands for parts are determined by material requirements planning (MRP). Purchase demands for parts that are acquired on a regular basis (e.g., supplies, goods produced for stock) are calculated in accordance with fixed user-designated requirements.
Purchase planning can be based on one of two planning processes:
Priority’s Production Control module provides the means for handling production, from the maintenance of work orders, through the issue of materials to the floor (including issues to kits), to the reporting of finished jobs and the maintenance of plant-floor inventory (work in progress).
Main features include:
Priority’s Engineering Change Orders (ECO) module enables users to track engineering changes that were made during production of a part. For each change, users can document details of the change, the date of the change, parts that have been affected, and more. Users can also link part and BOM revisions to engineering changes. The system tracks those revisions that have been affected by the change, as well as work orders that have been opened in accordance with these revisions.
The Delivery Scheduling module enables you to plan the delivery of goods to customers by assigning distribution routes and delivery dates to sales orders. You can use Priority’s time-tested automatic scheduling algorithms, or schedule deliveries manually.
The Schedule Deliveries program assigns a sales order to a delivery according to its due date, the distribution route, the default days of the week the customer routinely receives deliveries, and the company’s operating hours.
You can also produce a Delivery Pick List report, which displays all sales orders scheduled for delivery, sorted by distribution route and date. This report is useful for company drivers as they distribute goods to customers.
Main features include:
The Quality Assurance module enables you to track the results of laboratory tests and part sampling and to manage the tracking of malfunctions (MRB). It also enables the user to extend expiration dates of lots and work orders.
Main features include:
The Inter-company Transactions module is meant for multi-company organizations that seek to manage their supply chain efficiently by providing them with the tools to create, settle and reconcile inter-company transactions. This module can handle communication between companies which are managed on the same server or on different ones.
The strength of Priority’s Warehouse Management System is derived from its complete integration with Priority’s ERP system. This prevents inventory balance discrepancies and operational requirements mismatches between the ERP and WMS systems.
Give warehouse technicians anytime, anywhere access to relevant information from mobile devices, letting them make better-informed and more timely decisions while executing work assignments more efficiently. Provide real-time notification of assigned tasks and track execution as work is performed – reducing processing times and increasing warehouse efficiency.
Main features include:
Ratio of reviewers by organization size.
Ratio of reviewers by sector.
Priority ERP has a rare combination of ease of use, low learning curve, great power under the hood, and a low cost compared with most any other Tier 2 ERP solution out there.
Ease to use and learn HTML5 user interface. Runs very fast on any browser even over the cloud with large databases. Full MS SQL and .Net solution with lots of companies worldwide using it. Been in use about 30 years, yet uses very modern technology.
Needs better use documentation for the deeper functions in the system, Standard Operating Procedure docs are good, but a User Operating Guide for all the functions would be better.