If you’re a contractor wanting to bring your office and field work together in one super convenient package, we recommend ECI ThermoGrid software. It’s specifically designed for HVAC services but works for any field service contractor out there. You can even customize it to fit your exact needs!
Now, here’s the deal: if you’re a business that relies heavily on routing services alongside dispatching, ECI ThermoGrid might not be your best match. It’s not the ideal choice for those one-person owner-operator shops either, as it might be a bit overwhelming with all its features packed into one software.
ECI ThermoGrid was founded by Field Service Masterminds before being acquired by ECI Software Solutions. This field service management software is built with every role in an HVAC company in mind. See how tools such as their Smart Dispatching, client history vault, and invoicing options can help you become more efficient, accurate, and profitable. ECI ThermoGrid is your ticket to reaching heights you never knew were possible.
This software is primarily used by small to medium-sized residential service companies, such as:
It’s robust features make this a little too much for single owner-operators.
|Usability - 10
|Has an easy to navigate user interface; two primary usages: one for office workers in charge of scheduling and dispatching, the other for the technicians themselves.
|Support - 9.7
|Staff training is available for new users through live classes or class recordings; Customer Support Center has resources for troubleshooting and managing support tickets.
|Features - 9.3
|Highly automated dispatching tools; includes accounting, invoicing, and CRM functionality; VOIP makes it easy to manage calls online; does not have routing.
|Security - 9.8
|Software offers file transfers; invoices can be shared with QuickBooks; app users need to enter the API key to connect.
|Value - 9.8
|ECI ThermoGrid costs $1,500 upfront and subscriptions start at $110 per month; VOIP services cost more based on the volume of calls.
|Performance - 9.8
|Functionality was fast and responsive; it was easy to move between job dispatches and calendar view; no noticeable delays or performance issues.
|Scalability - 10
|One pricing plan for businesses of all sizes - so no increase to add users; the mobile app allows for more work to be done in the field.
While demoing ECI ThermoGrid, we focused on a few top field service management features:
One of the best features offered by ECI ThermoGrid is Smart Dispatch. This lets users dispatch jobs based on availability and employee experience. The software can see who has the necessary training for a specific task and will rank them in order. It will also automatically leave out any technicians who are unqualified or unavailable due to calendar conflicts.
Have a top technician? You can use ECI ThermoGrid to ensure they get scheduled to the jobs that need them most. By using this smart dispatch system, businesses can better coordinate their job scheduling to increase productivity.
The ECI ThermoGrid calendar can have personal items added as well, so no one gets scheduled when they’re supposed to be away for any reason. And it can sync with other calendars, making it easier for users to keep track of upcoming events. However, this requires a separate subscription.
Another standout feature of ECI ThermoGrid was the voiceover IP. When a known customer calls in from a recognized number, this feature pulls up the relevant client details for whoever takes the call. The receiver can instantly know who is calling, if they are part of any service membership agreement, what past work was done, and more.
During the call itself, technicians can add a new job or task to the client’s account. If it’s a new client, you can track how the call came to your business with automatic lead tracking.
And the voiceover IP also automatically records the call, providing a record of what was discussed with the client and how the technician responded. If there are any discrepancies about service, the call recording can provide invaluable information about what happened.
While using ECI ThermoGrid, a few more features would’ve made the software better:
|$110 per month ($1,500 upfront)
Adding VOIP services will increase the total cost based on the volume of calls. As such, it’s best to request a quote to get specific pricing information.
Here are some frequently asked questions about ECI ThermoGrid software:
ECI ThermoGrid subscription pricing starts around $110 per month. Startup fees begin around $1,500. VOIP services increase the base costs.
The ECI ThermoGrid app is now available to iOS and Android users through the App Store and Google Play Store. This app is designed specifically for use by field technicians on the move to streamline updates on jobs as fast and efficiently as possible.
Based on our review, we recommend ECI ThermoGrid software for field service companies looking to improve ROI and job efficiency. Although originally designed to fulfill the needs of HVAC contractors, just about any business looking to optimize scheduling and dispatching can benefit from this software. It is very easy to use and highly customizable.
We suggest contractors with limited field services use a different solution in order to avoid going over budget. The same goes for one-person operations looking for something simple to automate scheduling, as this software is best suited for shops with 5 to 25 employees, though it can serve businesses with more or less in the right circumstances.
After a year long search for software, we were able to find a match with ECI. We reviewed numrous systems but there were always missing functionalities. ECI was able to meet all of our needs, both service and maintenance related. Beyond the decision being needs driven, ECI also made the most sense financially compared to the other systems in our review.
Not good to say the least. To much to mention.
Pricing out replacement jobs.
Inventory module has not been working for months. Customers disappearing from data base. Every time they update something stops working. Very unhappy with them on response to solving problems they caused by there updates.
Corey went through the demo with us twice, showed us exactly what to do and how to navigate it. He showed training and customer base. We liked that anything we do in a work order, the customer will be able to see. Like if we order a part and put it live, the customer will be able to see where the part is and how long it’s going to take to get here. It works with QuickBooks, which is extra but we don’t mind that.
Corey was a very nice person. He was understandable and I really like the software. They don’t have 24 hour customer service but Corey gave us his number to call if we needed help. That was also a star for me, 5 stars, 10 stars… he was just phenomenal.
We ended up going with ECI Thermogrid. I am not sure if we are in love with it yet. The training has been limited, and it took over 2 months just to get the first training.
It has all the features we needed from it
Not super intuitive and it can run slow at times.