Our Verdict…

If you’re a contractor wanting to bring your office and field work together in one super convenient package, we recommend ECI ThermoGrid software. It’s specifically designed for HVAC services but works for any field service contractor out there. You can even customize it to fit your exact needs!

Now, here’s the deal: if you’re a business that relies heavily on routing services alongside dispatching, ECI ThermoGrid might not be your best match. It’s not the ideal choice for those one-person owner-operator shops either, as it might be a bit overwhelming with all its features packed into one software.

9.7
Our Rating
based on our expert editorial analysis
7.0
User Rating
based on 4 user reviews
Best for: This software is primarily used by small to medium-sized residential field service companies, such as: HVAC contractors, plumbers, and electricians.
Pros:
  • Daily KPI and management reports
  • In-depth catalog of training videos
  • Smart Dispatching tool
  • Reduce manual data entry
  • Responsive customer service
Cons:
  • VOIP service costs more
  • Does not currently have routing features
  • Does not integrate with additional software other than QuickBooks
Starting Price
$110 /user/month
Price Range Learn More
   $     $     $     $     $   
   $     $     $     $     $   
Pricing Details
$1500 upfront for implementation
  • Developer ECI ThermoGrid
  • Client OS iOS, Android, Web
  • Deployment Cloud Hosted

What is ECI ThermoGrid?

ECI ThermoGrid was founded by Field Service Masterminds before being acquired by ECI Software Solutions. This field service management software is built with every role in an HVAC company in mind. See how tools such as their Smart Dispatching, client history vault, and invoicing options can help you become more efficient, accurate, and profitable. ECI ThermoGrid is your ticket to reaching heights you never knew were possible.

Pros Cons
  • Mobile app offers easy access for technicians on-the-go.
  • Many customization options for personalizing the dispatch board and KPI reporting.
  • Voiceover IP feature pulls up client details based on phone number dialing in.
  • Accounting and invoicing tools, including flat rates for calculating costs.
  • VOIP service costs more.
  • Does not currently have routing features.
  • Does not integrate with additional software other than QuickBooks.

Target Market

This software is primarily used by small to medium-sized residential service companies, such as:

  • HVAC contractors
  • Plumbers
  • Electricians

It’s robust features make this a little too much for single owner-operators.

Our Ratings

Usability - 10 Has an easy to navigate user interface; two primary usages: one for office workers in charge of scheduling and dispatching, the other for the technicians themselves.
Support - 9.7 Staff training is available for new users through live classes or class recordings; Customer Support Center has resources for troubleshooting and managing support tickets.
Features - 9.3 Highly automated dispatching tools; includes accounting, invoicing, and CRM functionality; VOIP makes it easy to manage calls online; does not have routing.
Security - 9.8 Software offers file transfers; invoices can be shared with QuickBooks; app users need to enter the API key to connect.
Value - 9.8 ECI ThermoGrid costs $1,500 upfront and subscriptions start at $110 per month; VOIP services cost more based on the volume of calls.
Performance - 9.8 Functionality was fast and responsive; it was easy to move between job dispatches and calendar view; no noticeable delays or performance issues.
Scalability - 10 One pricing plan for businesses of all sizes - so no increase to add users; the mobile app allows for more work to be done in the field.

Features

While demoing ECI ThermoGrid, we focused on a few top field service management features:

Smart Dispatching

One of the best features offered by ECI ThermoGrid is Smart Dispatch. This lets users dispatch jobs based on availability and employee experience. The software can see who has the necessary training for a specific task and will rank them in order. It will also automatically leave out any technicians who are unqualified or unavailable due to calendar conflicts.

Have a top technician? You can use ECI ThermoGrid to ensure they get scheduled to the jobs that need them most. By using this smart dispatch system, businesses can better coordinate their job scheduling to increase productivity.

The ECI ThermoGrid calendar can have personal items added as well, so no one gets scheduled when they’re supposed to be away for any reason. And it can sync with other calendars, making it easier for users to keep track of upcoming events. However, this requires a separate subscription.

Voiceover IP Feature

Another standout feature of ECI ThermoGrid was the voiceover IP. When a known customer calls in from a recognized number, this feature pulls up the relevant client details for whoever takes the call. The receiver can instantly know who is calling, if they are part of any service membership agreement, what past work was done, and more.

During the call itself, technicians can add a new job or task to the client’s account. If it’s a new client, you can track how the call came to your business with automatic lead tracking.

And the voiceover IP also automatically records the call, providing a record of what was discussed with the client and how the technician responded. If there are any discrepancies about service, the call recording can provide invaluable information about what happened.

What Features Are Missing?

While using ECI ThermoGrid, a few more features would’ve made the software better:

  • Routing: ECI currently doesn’t have routing features, so some technicians might wind up going extra miles depending on where each job takes them. However, each job includes a link to the customer address on Google Maps for instant, optimized directions.

Pricing Plans

Plan Pricing Features
Main $110 per month ($1,500 upfront) Includes.
  • Estimates, quoting, and service agreements
  • Scheduling and dispatch
  • Customer management
  • Reporting
  • Custom workflows
  • Mobile app

Adding VOIP services will increase the total cost based on the volume of calls. As such, it’s best to request a quote to get specific pricing information.

FAQ

Here are some frequently asked questions about ECI ThermoGrid software:

How much does ECI ThermoGrid cost?

ECI ThermoGrid subscription pricing starts around $110 per month. Startup fees begin around $1,500. VOIP services increase the base costs.

Does ECI ThermoGrid have an app?

The ECI ThermoGrid app is now available to iOS and Android users through the App Store and Google Play Store. This app is designed specifically for use by field technicians on the move to streamline updates on jobs as fast and efficiently as possible.

Alternatives

Jobber
Jobber Screenshot
Price Range
   $     $     $     $     $   
   $     $     $     $     $   
Starting Price
$49/month
Client OS
iOS, Android, Web
Deployment
Cloud Hosted
What We Like
Batch invoice creation
Integrates with QuickBooks and Xero
Real-time scheduling and dispatching
What We Don’t Like
Visits and jobs treated separately
Lack of compulsory custom fields for quotes and invoices
Refunds are cumbersome to process without Stripe Jobber Payments
FieldEdge
FieldEdge Screenshot
Client OS
iOS, Android, Web
Deployment
Cloud Hosted
What We Like
Create estimates and invoices on mobile app
QuickBooks Platinum Partner
Real-time dispatching and financials
What We Don’t Like
Does not offer an open API
Difficult to navigate due to dense feature set
Some issues syncing with QuickBooks
Housecall Pro
Housecall Pro Screenshot
Price Range
   $     $     $     $     $   
   $     $     $     $     $   
Starting Price
$65/month
Client OS
iOS, Android, Web
Deployment
Cloud Hosted
What We Like
Fully integrates with QuickBooks
Large library of training tutorials
Offers 24/7 customer support
What We Don’t Like
CRM functionality is limited
Some users have reported lags

Summary

Based on our review, we recommend ECI ThermoGrid software for field service companies looking to improve ROI and job efficiency. Although originally designed to fulfill the needs of HVAC contractors, just about any business looking to optimize scheduling and dispatching can benefit from this software. It is very easy to use and highly customizable.

We suggest contractors with limited field services use a different solution in order to avoid going over budget. The same goes for one-person operations looking for something simple to automate scheduling, as this software is best suited for shops with 5 to 25 employees, though it can serve businesses with more or less in the right circumstances.

ECI ThermoGrid
★★★★★
★★★★★
(4)
ECI ThermoGrid was founded by Field Service Masterminds before being acquired by ECI Software Solutions. This field service management software is built with every role in an HVAC company in mind.
Price Range
   $     $     $     $     $   
   $     $     $     $     $   
Starting Price
$110/user/month
Client OS
iOS, Android, Web
Deployment
Cloud Hosted

User Reviews of ECI ThermoGrid

★★★★★
★★★★★
Submitted on March 28th, 2023 by Anonymous

After a year long search for software, we were able to find a match with ECI. We reviewed numrous systems but there were always missing functionalities. ECI was able to meet all of our needs, both service and maintenance related. Beyond the decision being needs driven, ECI also made the most sense financially compared to the other systems in our review.

★★★★★
★★★★★
Submitted on March 3rd, 2023 by Keith Nissen

Not good to say the least. To much to mention.

The Good…

Pricing out replacement jobs.

The Bad…

Inventory module has not been working for months. Customers disappearing from data base. Every time they update something stops working. Very unhappy with them on response to solving problems they caused by there updates.

★★★★★
★★★★★
Submitted on February 1st, 2023 by Anonymous

Corey went through the demo with us twice, showed us exactly what to do and how to navigate it. He showed training and customer base. We liked that anything we do in a work order, the customer will be able to see. Like if we order a part and put it live, the customer will be able to see where the part is and how long it’s going to take to get here. It works with QuickBooks, which is extra but we don’t mind that.

Corey was a very nice person. He was understandable and I really like the software. They don’t have 24 hour customer service but Corey gave us his number to call if we needed help. That was also a star for me, 5 stars, 10 stars… he was just phenomenal.

★★★★★
★★★★★
Submitted on December 16th, 2022 by Anonymous

We ended up going with ECI Thermogrid. I am not sure if we are in love with it yet. The training has been limited, and it took over 2 months just to get the first training.

The Good…

It has all the features we needed from it

The Bad…

Not super intuitive and it can run slow at times.