An all-in-one contractor software.
ECI ThermoGRID was founded by Field Service Masterminds and a consultant that knew what it took to grow companies from zero revenue to multi-million dollar operations in a matter of months. Because they've been there, ECI ThermoGRID is built with every role in an HVAC company in mind. See how tools such as their Smart Dispatching , client history vault, and invoicing options can help you become more efficient, accurate, and profitable. ECI ThermoGRID is your ticket to reaching heights you never knew were possible.
The cost of ThermoGrid starts at $1,500 upfront and $110/month. The pricing model is per user per month. There is no free trial available. There is no free version available.
After a year long search for software, we were able to find a match with ECI. We reviewed numrous systems but there were always missing functionalities. ECI was able to meet all of our needs, both service and maintenance related. Beyond the decision being needs driven, ECI also made the most sense financially compared to the other systems in our review.
Not good to say the least. To much to mention.
Pricing out replacement jobs.
Inventory module has not been working for months. Customers disappearing from data base. Every time they update something stops working. Very unhappy with them on response to solving problems they caused by there updates.
Corey went through the demo with us twice, showed us exactly what to do and how to navigate it. He showed training and customer base. We liked that anything we do in a work order, the customer will be able to see. Like if we order a part and put it live, the customer will be able to see where the part is and how long it’s going to take to get here. It works with QuickBooks, which is extra but we don’t mind that.
Corey was a very nice person. He was understandable and I really like the software. They don’t have 24 hour customer service but Corey gave us his number to call if we needed help. That was also a star for me, 5 stars, 10 stars… he was just phenomenal.
We ended up going with ECI Thermogrid. I am not sure if we are in love with it yet. The training has been limited, and it took over 2 months just to get the first training.
It has all the features we needed from it
Not super intuitive and it can run slow at times.