Multichannel Order Manager (M.O.M.)

Freestyle Solutions’ Multichannel Order Manager (M.O.M.) offers everything a growing business needs to handle PCI-compliant customer, order, and inventory management. Expand your online sales presence with this open API capable of integrating with virtually any third-party eCommerce platform.

Video Overview

Features

Freestyle Solutions M.O.M. has many different types of features:

Omnichannel Capability

• Process and Fulfill All Orders through a Single Unified Workflow
• Buy Online, Pick-up in Store
• Return to Store
• Ship from Store

Order Management

• Distributed Order Management
• Configurable Processing Steps
• Bulk Pick, Pack, Invoice Printing
• Order Review & Flagging
• Order Updating & Editing
• Call Center Ordering
• Back Order Support
• Order Processing Prioritization
• Special Handling & Processing Instructions
• Recurring Club and Subscription Management
• Contact Management
• Promotions
• Gift Cards/Gift Certificates
• Returns Management

Customer Management

• Track All Customers and Access Information Instantly
• Drive Promotions and Campaigns to Select Customer Segments
• Create & Modify Customer Information
• Merge Customer Records
• Multiple Shipping & Billing Address
• Multiple Credit Card Information
• Customer Interaction Notes
• Order History

Powerful Integrations

• Support for Amazon, eBay, Rakuten Marketplaces
• Magento, BigCommerce, Shopify, 3DCart
• Powerful APIs
• Point of Sale (POS)
• Order Import/Export (IEM)
• M.O.M. Auction Lister for eBay

Reporting

• Order Processing & Status
• Sales History & Source
• Product Inventory (Quantity, Profit, Etc.)
• Accounting & Tax Reporting
• Mobile Web Executive Dashboard

Purchasing & Inventory Management

• Track Inventory from Receipt through Shipment
• Supplier Management
• Price Level Management
• Purchase Order
• Special Processing Instructions
• Receiving
• Automatic Order Backfill
• Receiving Instruction
• Inventory Adjustments & Transfer
• Lot Tracking, Bin Priority
• Always Updated Inventory Information
• Variation or Attributed Products
• Real-Time Inventory Information
• Picking via Wireless Scanner

Shipping Integration (UPS, FedEx and USPS)

• Instantly Generate Carrier Tracking Numbers
• Print Carrier Box Labels (Crack 'N Peel Invoice/Thermal Printer)
• Generate Call Tags for Returns
• User Definable Shipping Charges
• Automated Shipping Confirmation Email W/ Tracking Info
• Support for Endicia & Harvey & UPS Surepost

Compliance and Security

• Certified PCI-DSS 3.1, Level 1 Compliant
• Capture Immediately (1 pass) or Authorize & Capture (2 pass)
• Single or Batch Credit Card Processing
• Store Multiple Cards per Customer
• Credit Card Tokenization
• Electronic or Physical Gift Cards (Via Valutec)
• Fraud Protection Authorization
• Immediate Capture (1-Pass) or Authorize and Capture (2-Pass)

Product Management

• Manage Product Catalog Data of Any Size
• Price Management