ERP Pro

ERP Pro by Tyler Technologies is an integrated ERP system tailored for local-level governments. It aims to improve financial and personnel management, streamline utility billing, and enhance citizen engagement. The software is comprehensive, featuring over 50 integrated modules to cater to the unique needs of communities.

ERP Pro Features

Key features of ERP Pro include:

• Proactive, Actionable Alerts: ERP Pro utilizes Smart Card technology to analyze data and notify users of necessary actions. It automates the tracking of essential information like budget balances and employee milestones, facilitating information sharing within the organization.
• Customizable, Role-Based Dashboards: These dashboards are tailor-made with input from government professionals, providing immediate insights that cater to specific roles, such as finance directors or HR directors. They also allow for the creation of customized approval workflows specific to each organization.
• Remote Access: ERP Pro offers flexibility and mobility, enabling users to access information from any location, at any time, and using any device. This feature supports productivity outside the traditional office environment.
• Strong Analytics Tools: The system provides easy access to critical data through interactive charts, graphs, global search capabilities, and powerful filtering and sorting options.
• Support Services: Tyler Technologies provides extensive support services, including a U.S.-based support hotline, email support, an online portal, and a user-driven online support community.
• Paperless Solutions: The system includes integrated document management to reduce paper usage, automate document capture and storage, minimize manual data entry, and streamline workflows.
• Citizen Engagement: ERP Pro extends government outreach through a citizen-facing mobile app, enhancing community engagement.

Utilities Pro

The Utilities Pro module, powered by Incode, focuses on managing municipal and independent utility services. This module offers comprehensive billing and customer information management, particularly for services like electricity, gas, sewer, and water billing. Key features include:

• Centralized contact and parcel database.
• Full cash collection and receipt integration.
• An online portal for improved citizen service.
• Extensive reporting and querying capabilities.
• GIS spatial analysis and mapping.
• Mobile technology for field employees.
• Integration with various meter reading devices.
• Customizable user experiences with client-defined codes, fields, and processes.
• Integrated document management and output processing.

Incode, a component of Utilities Pro, can be customized to meet the specific needs of utilities organizations. It facilitates tasks like meter inventory and reading, service order processing, and supports various billing rates and definitions. Its features include automated meter reading, automated billing calendar, customizable audits, integrated form letters and work orders, and automated bank drafting options.

In summary, ERP Pro, along with its Utilities Pro module powered by Incode, offers a comprehensive set of tools to efficiently manage and engage with local government operations.