A multi-module management system designed for professional services and consulting companies

About eSilentPARTNER

eSilentPARTNER, developed by The Medi group, Ltd., is a professional services automation software that fully integrates project management, collaborative tools, resource management, and accounting into ONE workflow system across the consulting firm. The system provides real-time views into project productivity and firm-wide profitability.

Firms who can use eSilentPARTNER:

  • Advertising Agencies
  • Marketing Communications
  • Public Relations
  • IT Consulting
  • Management Consulting
  • Legal
  • Audit and Tax Consultants

From vision through execution and completion, eSilentPARTNER blends all aspects of your project workflow into a memorable whole.

eSilentPARTNER elevates project management into project mastery with the friendliest, most up-to-date system available today. A clean, intuitive interface minimizes the learning curve and increases productivity to help build your bottom line.

Valuable Features and Benefits

  • 24/7 access: Be in-the-know with anytime, anywhere access to management and project reports…from your database at your location.
  • Secure personalized dashboards: Allows executives, managers and staff to see only the most relevant and actionable information.
  • Web-based, time entry system: Ensures user compliance by providing online access to project time entry, and by sending friendly time entry reminders. Easy entry system, and at-a-glance week views, makes time entry fun…not a chore.
  • Digital Asset Management (DAM): Maintain your work for internal review and/or client approval. Easily store, search and access assets of all types (PDFs, .jpgs, etc.).
  • All-in-one application: Eliminates costly duplication of information and time intensive searches for paperwork.
  • Built-in communications tools: Project and company blogs, emails, group calendars and project alerts ensures that the team and clients are always informed. And, that the project stays on track.
  • Go global: Accommodate global clients and teams with interfaces available in English, Spanish, and French.
  • Customizable templates: Create time efficiencies by accessing pre-defined templates for estimates, project schedules and business forms. Furthermore, all field labels, report titles and messages can be changed to your preferred parlance.

Value Added Inclusion

eSilentPARTNER eClient: Included free is extranet capability for client presentation and approval of key project components. Provides consulting firms with a new business differentiator while ensuring existing client loyalty. Includes style sheets so you can present the company’s brand look and feel.

Optional Add-Ons

eSilentPARTNER eTime is a fast, easy, and inexpensive way for users to bill time and materials against projects from any internet connection.

Accounting

Multi-company, multi-office, multi-currency: governing job costs, billing, receivables, payables and general ledger. Drill-down capabilities of what is owed and what is due. Flexible invoicing options. Full financials with prior year comparisons, cash management and operating budgets. Also, complete VAT entry and reporting compliance.

Contact Management

Keep detailed information and notes on clients, new business, employees, and vendors. Set up client accessibility, rates, taxes, and more. Customize up to six user-defined fields. Manage multi-company contacts at multiple locations. Effortlessly mail promotions and invoices.

Project Management

Develop project estimates, including comparative estimates, in a snap. Schedule team meetings by viewing team member availability online. Monitor job progress, including snapshots of estimates versus actual costs, in real time. Develop customized templates for project briefs, schedules, estimates, work orders and client contact reports. Present your client with work in progress, timelines, and estimates through the collaborative eClient extranet.

Reporting

Over 200 real-time project management and financial analysis reports available. Expanded management reporting presents profitability along seven levels (client, contact, division, consultant, job type, department and office). Rank client and account executive by billings, income, gross income % and change in gross income %. Design your own queries. Additional reports can be developed using Excel, Jasper Server and other ODBC report generators.

Resource Management

eSilentPartner provides you with robust staffing tools that align your best resources with the right projects. Resources can be scheduled via group staff projections and staff availability reports. Final schedules can be printed in a variety of internal and client-friendly formats including summary, Gantt Charts, and Calendar views.

Time Management

Access time entry for only the jobs to which you are assigned. See this week’s jobs, or load last week’s at the click of a link. Query your jobs to find missing time entries. Features easy application of multi-tiered rate structures. System automatically sends friendly email reminders of missing time submissions.

Collaboration and File Sharing

eSilentPARTNER gives teams the collaboration and file sharing tools they need to prevent duplication of efforts and miscommunications, including job blogs organized by step and date. In addition to team collaboration, eSilentPARTNER provides both client (eClient) and vendor (eVendor) portals. This creates a self-contained universe for creating additional project efficiencies, while enhancing client service levels.

Media Management

Media mavens need a simple tool to manage today’s complex world of multi-media options. For full-service advertising agencies and media buying companies, eSilentPARTNER provides numerous ways to help you plan, organize, schedule, execute, bill, and reconcile media-related projects. You can also benefit from media pre-buy interface with STRATA for buys, revisions to buys, and supplier invoice processing.

Customer Relationship Management (CRM)

New business pipelines and expanded client opportunities are the engines that drive your future revenues. eSilentPARTNER helps your new business and client service staff track and plan for new projects and retainers. With eSilentPARTNER’s integrated Customer Relationship Management tool, your firm is better equipped to turn new leads into clients, and current customers into steady business relationships.

Product Overview

Market Focus

Ratio of reviewers by organization size.

Industry Focus

Ratio of reviewers by sector.

62%
62%
Consulting
35%
35%
Software Development
2%
2%
Professional Services

User Reviews of eSilentPARTNER

★★★★★
★★★★★
Submitted on February 8th, 2022 by Ed H.

Overall: After roughly 20 years of using Silent Partner, I can honestly say I’m very happy with how easy it is to use. Closing the month/year is reasonably painless and the support team is very helpful and quick to help with any problems.

Pros: Very easy to do everything from writing checks to printing reports. Enough options on all aspects of Silent Partner to fit all types of companies and their needs

Cons: sometimes the updates will force you to do things you are used to in a different way. that being said, once you get used to the updates, you see they are usually for the better.

Reasons for Choosing eSilentPARTNER: I didn’t select Silent Partner. It was being used at the agency when I was hired.

★★★★★
★★★★★
Submitted on February 8th, 2022 by Lynette R.

Overall: With regards to our Production the software allows for an easier transition to a Digital approach with storage as well.

Pros: The ease with which each function can be carried out

Cons: There isn’t anything about the software I do not like. If I cannot access what is needed [SENSITIVE CONTENT] and the team from SP is more than willing to accommodate us and assist with solutions.

★★★★★
★★★★★
Submitted on February 7th, 2022 by Valecia C.

Overall: As of yet, my experience has been a good one, whenever I need help, I do ticket in the forum and Michelle is always quick to answer me. She is amazing to work with!

Pros: I like the capabilities it has to support our agency

Cons: There is a lot that I don’t know as far as what Silent Partner has to offer

★★★★★
★★★★★
Submitted on February 7th, 2022 by Laurine C.

Overall: We have been using eSP for over 11 years. Our company has grown 5x since then in business ; eSP has given us Job reports, A/R, A/P, G/L close, plus the knowledge of technical help. They are constantly releasing new versions to improve with the times.

Pros: The Accrued Media report- this report allows me to know what media vendor invoices I am missing

Cons: Media - the ability to import excel media plans; and even though I understand I wish there was a media vendor report I can run by media client.

★★★★★
★★★★★
Submitted on February 7th, 2022 by Ellen E

Overall: Customer support has always been superb! They are always quick to offer insight and guidance, as well as taking recommendations into consideration for future enhancements/updates. We neglected to fully embrace the project management module back in 2005 when we partnered with Silent Partner, nor when department management changed, and as a result incorporated Wrike project management as a three year commitment right before Silent Partner rolled out their new and improved project management modules. However, having been with the company for 17 years we have watched it develop into a comprehensive marketing/project management system.

Pros: We have used the software for so long that it is comfortable yet constantly improving.

Cons: The original integration date was rushed by our team and had to be postponed so that we could be fully ready to use Silent Partner. If we were starting over I would highly recommend training sessions with Silent Partner support, or intensive training to an administrator that could in turn train staff to utilize Silent Partner to its full capacity.

Reasons for Choosing eSilentPARTNER: The former accountant made the selection.

Reasons for Switching to eSilentPARTNER: Prior system made tracking profitability very difficult.

★★★★★
★★★★★
Submitted on February 7th, 2022 by Tom C.

Overall: Good experience so far! Michelle is great.

Pros: I think that the job jacket is pretty good. I like being able to upload documents/view invoices and job charges all in one spot.

Cons: I’d like to be able to view more than just “last year” “this year” and “next year”

★★★★★
★★★★★
Submitted on February 7th, 2022 by Patrice Q.

Overall: sSilent Partner has been great so far to help us managing the business, developing an ad hoc cash report preventing us wasting a lot of time reconciling data.

Pros: eSilent Partner has an amazing support team, super reactive, doing the best to be sure your question is answered VERY quickly.

Cons: I would like more features to keep integrating within the same software: more flexible expense report and project management

Reasons for Choosing eSilentPARTNER: I didn’t consider changing as the service answers mostly of our current needs.

★★★★★
★★★★★
Submitted on February 7th, 2022 by Beth S.

Overall: I primarily work with the billing and invoicing, which is very easy for me since I have been using ESP for quite a few years now.

Pros: It is easy to use and understand when you get used to using it.

Cons: Only cons are when I make an error by mistake.

★★★★★
★★★★★
Submitted on February 7th, 2022 by Wanda T.

Overall: It’s been okay

Pros: Easy to navigate, haven’t really had an issues.

Cons: Again, everything about silent partner has been easy.

★★★★★
★★★★★
Submitted on February 7th, 2022 by Jennifer C.

Overall: Good.

Pros: Overall the software is very user friendly, and the team has always been able to accommodate most special requests/ updates that we have asked for.

Cons: I wish there were more in depth options for standard reporting.

★★★★★
★★★★★
Submitted on February 7th, 2022 by Paul C.

Overall: eSilentPARTNER has been an effective tool for us. It is head and shoulders above our previous agency accounting/management software.

Pros: We have been using eSilentPARTNER for over 12 years. It’s clear that the developers understand the nuances of our business and have incorporated that into the platform. The support team is responsive, professional and fully versed in the application. We use eSilentPARTNER primarily for accounting and project management purposes and we have never been unhappy with the software.

Cons: Although the software is intuitive and easy to use, there is some inconsistency in functionality between the different modules. This however has not been problematic.

Reasons for Choosing eSilentPARTNER: Better fit for our needs

Reasons for Switching to eSilentPARTNER: Upon comparison of products, eSilentPARTNER seemed to be the best fit for us and we have not been disappointed.

★★★★★
★★★★★
Submitted on February 7th, 2022 by Patrizia R.

Overall: great experience so far

Pros: easy to navigate and the eforum guide is very helpful to navigate should we ever encounter any problems while working with the software.

Cons: we like contacting directly our contacts ie. [SENSITIVE CONTENT] versus going through eforum.

★★★★★
★★★★★
Submitted on December 13th, 2021 by Maribel Michel from 121 Corp

Our experience with eSilentPARTNER has been very satisfactory since now we are able to have very accurate reports on everything that’s involved in our projects in many important aspects such as financial, productivity, accounting, and more. Prior to eSilentPARTNER, we were not able to have this and it makes a huge difference. We now have the power to track every aspect of the company. Plus, with eSilentPARTNER 3.6, the new versión of the system, we are very pleased with the way the information is displayed. We are sure that our bond with the Médi Group and eSilentPARTNER will be a long- term relationship.

★★★★★
★★★★★
Submitted on December 13th, 2021 by Ken Attale from Lonsdale Saatchi & Saatchi Advertising Limited

Software that will change how you manage an advertising agency with support that is responsive to client challenges.

★★★★★
★★★★★
Submitted on December 13th, 2021 by Mélanie Boyer from Octane Strategies

Throughout our business partnership, Medigroup has demonstrated its ability to listen to our needs and to improve the eSilentPARTNER solution. The team has excelled with its new, enhanced and easy to use 3.6 version, allowing us to better manage our projects and to raise our standards. In addition to offering accounting an integrated project management software, eSilentPARTNER is accessible from anywhere, at any time, and offers a friendly interface to all users. Administrators will also appreciate very fast and courteous technical assistance and customer service.