Freestyle M.O.M.
A multichannel order management software handling purchasing, inventory control, shipping, and business intelligence.
Product Overview
Freestyle Solutions’ Multichannel Order Manager (M.O.M.) handles customer orders, purchasing, shipping, inventory, and business intelligence. The platform is capable of integrating with eCommerce platforms like Shopify, WooCommerce, Amazon, and eBay.
Additionally, M.O.M. supports customer relationship management, including points and rewards programs. Its business intelligence tools track employee performance, marketing campaigns, sales, and products.
Pros
- Granular business intelligence and reporting
- Integrates with eBay, Amazon, Shopify, etc.
- Integrates shipping, label printing; supports dropshipping
Cons
- Initial learning curve for new users
- May require significant customization depending on business requirements
- Occasional glitches
Target Market
Small to medium-sized companies with 10-500 employees in eCommerce, retail, distribution, and manufacturing, with annual revenues ranging from $1 million to $50 million.Freestyle Solutions’ Multichannel Order Manager (M.O.M.) offers everything a growing business needs to handle PCI-compliant customer, order, and inventory management. This open API can integrate with virtually any third-party eCommerce platform, allowing companies to expand their online sales presence.
Video Overview
Features
Freestyle Solutions M.O.M. has many different types of features:
Omnichannel Capability
- Process and fulfill all orders through a single unified workflow
- Buy online, pick-up in store
- Return to store
- Ship from store
Order Management
- Distributed order management
- Configurable processing steps
- Bulk pick, pack, invoice printing
- Order review and flagging
- Order updating and editing
- Call center ordering
- Backorder support
- Order processing prioritization
- Special handling and processing instructions
- Recurring club and subscription management
- Contact management
- Promotions
- Gift cards/gift certificates
- Returns management
Customer Management
- Track all customers and access information instantly
- Drive promotions and campaigns to select customer segments
- Create and modify customer information
- Merge customer records
- Multiple shipping and billing addresses
- Multiple credit card information
- Customer interaction notes
- Order history
Powerful Integrations
- Support for Amazon, eBay, Rakuten marketplaces
- Magento, BigCommerce, Shopify, 3DCart
- Powerful APIs
- Point of sale (POS)
- Order import/export (IEM)
- M.O.M. Auction Lister for eBay
Reporting
- Order processing and status
- Sales history and source
- Product inventory (quantity, profit, etc.)
- Accounting and tax reporting
- Mobile web executive dashboard
Purchasing & Inventory Management
- Track inventory from receipt through shipment
- Supplier management
- Price level management
- Purchase order
- Special processing instructions
- Receiving
- Automatic order backfill
- Receiving instruction
- Inventory adjustments and transfer
- Lot tracking, bin priority
- Always updated inventory information
- Variation or attributed products
- Real-time inventory information
- Picking via wireless scanner
Shipping Integration (UPS, FedEx and USPS)
- Instantly generate carrier tracking numbers
- Print carrier box labels (crack 'n peel invoice/thermal printer)
- Generate call tags for returns
- User-definable shipping charges
- Automated shipping confirmation email with tracking info
- Support for Endicia, Harvey, and UPS Surepost
Compliance and Security
- Certified PCI-DSS 3.1, Level 1 compliant
- Capture immediately (1-pass) or authorize and capture (2-pass)
- Single or batch credit card processing
- Store multiple cards per customer
- Credit card tokenization
- Electronic or physical gift cards (via Valutec)
- Fraud protection authorization
Product Management
- Manage product catalog data of any size
- Price management
Product Overview
Developer Overview
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