Kickserv
2 Reviews 4.5/5 ★ ★ ★ ★ ★A field service management software from Kickserv made for electricians, plumbers, and contractors.
Product Overview
Kickserv software is a cloud-based field service management solution designed to help small to medium-sized businesses in the field service industry. It offers a user-friendly interface and management features that include scheduling, dispatching, invoicing, and customer management. The software also supports a range of functions like GPS tracking, time tracking, electronic signatures, online payments, and a customer portal.
The software is particularly noted for its operational efficiency and real-time data analytics, which are crucial for businesses like HVAC, plumbing, and electrical services.
Pros
- Platform is very user friendly
- A free version is available (2 user limit)
- Integrates with QuickBooks
Cons
- Customizing reports can be difficult
- Subscription pricing increases with additional users
Target Market
Small to mid-sized businesses in the field service sector, such as HVAC, electrical, and plumbing services.Not Recommended For
Larger businesses requiring complex construction job management tools.Kickserv is a field service management software tailored for small to medium-sized businesses in sectors like HVAC, plumbing, and electrical services. It handles scheduling, dispatching, invoicing, and customer management. Kickserv also integrates with QuickBooks for simplified accounting processes.
Features
- Contact Management: Stores granular customer records, including interaction history and contact details.
- Job Management: Facilitates job tracking, including task assignments and status updates.
- Digital Signatures: Capture client signatures electronically for job completions and approvals.
- Payments and Invoicing: Create invoices and estimates, accept online payments, and integrate with QuickBooks.
- Time Tracking: Monitors employee hours for accurate payroll and job costing.
- GPS Tracking: Monitors field workers’ locations to optimize routing and ensure timely service delivery.
- Customer Portal: Allows clients to see job status, approve estimates, and make payments.
- Mobile Access: iOS and Android apps give field workers access to job details and allow them to update statuses remotely.
- Scheduling and Dispatching: Support quick assignment and real-time job order updates.
Pricing Details
Kickserv pricing plans are based on the total number of users. A free plan is available for small teams with a maximum of 2 users. The other plans are:
- Lite: 5 users for $59/month
- Standard: 10 users for $119/month
- Business: 20 users for $199/month
- Premium: Unlimited users for $299/month
Paying annually reduces the monthly cost by 20%.
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User Reviews of Kickserv
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The Dispatch View is an amazing concept
The software is very organized, easy to navigate through, I like that there’s more than one way to search for something. I think the Dispatch View is an amazing concept! I am in the service industry and have technicians that I send all over S. OC, having a map right there and not having to switch back and forth with google maps would be wonderful! I really hope they will be able to fully incorporate it into the software. The texting concept is another wonderful idea I recently saw added. A lot of my customers ask for texts because their at work and in meetings etc, so to have this feature fully functional would be another efficient bonus!
This software is powerful and keeps me organized
This software is powerful and keeps me organized. I love that you can do many things with this software, but my favorite is that it keeps in contact with my customer sending out emails the day before I arrive and again on the day of my appointment. Amazing, it has cut down the to almost 0 of customers missing our appointment. My last business I used just an accounting program and had to hire 2 office personnel to run the back end of my business. With this program, I can do my back end with the help of my bookkeeper. I authorized my bookkeeper as admin personnel and from his office he keeps me organized with my quarterly’s and end year.
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