Miracle Service
5 Reviews 5/5 ★ ★ ★ ★ ★A field service and work order management software.
Product Overview
Miracle Service is a field service management software designed to enhance efficiency and profitability for service-oriented businesses. Key features include a mobile field technician console and customer self-service portal. It also offers strong work order management, scheduling and dispatch, and inventory management capabilities.Pros
- Technician portals allow real-time access to service updates
- Modular design for companies to only pay for what they need
- Has a self-service customer portal for requesting services and checking statuses
- Integrates with QuickBooks and Sage 50
Cons
- Limitations of customization
- Users have mentioned that the software can be quite complex
- Primarily accessible on Windows devices
Video Overview
Features
- Technician Scheduling: Enables optimal technician allocation with access to customer and equipment data, reducing callbacks and enhancing service efficiency.
- Inventory Management: Manages parts inventory effectively to balance supply and demand, improving technician effectiveness.
- Service Contract Management: Automated contract monitoring and management to keep contracts current and minimize lost revenues.
- Preventative Maintenance: Tracks and schedules preventative maintenance, integrating it with service calls for increased efficiency and customer satisfaction.
- Mobile Technician Web App: Gives technicians remote access to job lists, equipment history, and task updates via mobile devices.
- Sales CRM: A web-based tool to manage the sales cycle, enhance prospect tracking, and integrate service data for seamless customer interactions.
- Customer Portal: Offers a self-service platform for customers to manage service requests, part orders, and document access, reducing administrative overhead.
- Service and Recurring Billing: Automates sales order and invoice creation with customer-specific pricing, ensuring efficient billing processes.
- Automated Notifications and Escalations: Customizable incident management and escalation processes for timely responses and improved customer satisfaction.
- Management Dashboard and Reporting: Provides insights with a management dashboard and robust reporting tools for informed decision-making.
- Integration with Accounting Systems: Seamlessly exports data to accounting packages like QuickBooks and Sage50, enhancing efficiency and accuracy.
Additional Industry Specific Modules:
- Office Technology with meter collection, cost-per-click contracts and automated billing
- Weights and Scales with electronic calibration reports
- Medical Equipment with electronic inspection reports
Pricing
Miracle Service is available on-premise or as SaaS. The pricing is as follows:
- On-premise version: $3,495
- SaaS: $450/month
Miracle Service is sold modularly, so pricing depends on the selected modules and the number of office and mobile technician licenses required.
Product Overview
Developer Overview
User Reviews of Miracle Service
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Support has been wonderful
Miracle Service has made a huge difference in our company and to me. Support has been wonderful as they are always there ready to help. This program has been very helpful in organizing and coordinating ongoing service as well as keeping better track of inventory and preventive maintenance contracts. I am always learning new ways to improve our business with help from the Miracle Service Software and Customer Support Team.
I have been a Miracle Service customer since 1997
I have been a Miracle Service customer since 1997 and am very happy with the product. Our service productivity has improved because we can accurately schedule preventative maintenance calls and identify other “same area” service calls that can be made when we dispatch a technician to a remote area. This not only benefits us, but also allows us to provide superior customer support.
Miracle Service has grown with us
Over the years our company has grown and Miracle Service has grown with us. We have added features as the technology in our industry has changed. I would recommend Miracle Service for its features, the support, and the development of the product in response to new and ever-changing technologies.
Making the switch to Miracle Service means our costs are reduced by 80%
Our office equipment service business was using a large industry-specific ERP as our service management system. This system became too expensive and any time we needed support, we would have to wait at least one business day for a response. We decided to reach out to Miracle Service and was able to find the perfect solution for our small business. Making the switch to Miracle Service means our costs are reduced by 80%.
- Industrial Conglomerates
Powerful and flexible capabilities that address all of our documentation requirements
Miracle service, for us is a work scheduling system with data management capabilities for equipment MRO as well as calibration services - with history for each piece of equipment as well as certificate of calibration, certificate of inspection generation capabilities. Over time, we have been evolving to use more features of this extremely powerful and comprehensive system. It is rather complex - but so are the requirements of our type of business.
Pros
Powerful and flexible capabilities that address all of our very diversified documentation requirements. Our clients are impressed and very pleased! Our processes of documentation have been dramatically reduced.
Cons
Client (us) - I believe - should be equipped to be able to generate forms and be a little less dependent on NEXENT - but - in fairness - the support has been good in regard to creating or editing forms.
