Miracle Service

Miracle Service is the flexible field service management software that lets you customize your solution to fit your specific needs. With our modular approach, you only pay for the features you require, allowing you to start with what you need today and easily expand as your company needs change.

Consolidate and optimize all your important service tasks within a single field service management software platform. Take advantage of our outstanding features.

Video Overview

Features

• Technician Scheduling: Ensure efficient resource allocation by having your technicians in the right place, at the right time, with the right parts. With immediate access to up-to-date customer and equipment information, service notifications, and suggested parts, you can enhance the customer experience, reduce callbacks, and optimize your service call process.
• Inventory Management: Achieve optimal parts inventory control, ensuring you always have the right part on hand for each job. Miracle Service helps you strike the right balance between parts supply and demand, preventing overstocking that can strain your financial resources. Maintain a seamless flow of parts for your service technicians, boosting their effectiveness.
• Service Contract Management: Simplify contract management with efficiency and accuracy. Miracle Service automatically monitors all your contracts, ensuring renewals, updates, and cancellations are properly maintained. Stay organized, keep your contracts up to date, and eliminate lost revenues.
• Preventative Maintenance: Automate preventative maintenance tracking and scheduling. Miracle Service enables your dispatcher to access information on equipment due for maintenance and determine whether it’s covered by a contract. By scheduling preventative maintenance alongside service calls, you can enhance efficiency and customer satisfaction.
• Mobile Technician Web App: Empower your technicians with access to Miracle Service wherever they are. Through their laptops or mobile devices, they can conveniently view equipment service history, access their job list, update task tickets, and print work order tickets.
• Sales CRM: Boost your sales efforts with our web-based sales force automation tool. Manage your sales cycle effectively, optimize your prospect pipeline, and generate more sales. With seamless integration, you can ensure consistent customer and service data throughout the lead-to-quote-to-sale-to-service-to-repurchase journey.
• Customer Portal: Provide your customers with a self-service portal for opening service calls, ordering parts, viewing jobs, entering meter readings, viewing inspection documents and more. Reduce administrative overhead and costs by enabling customers to make requests at their convenience, 24/7.
• Service and Recurring Billing: Simplify the creation of sales orders and invoices, automatically generated with customer-specific, quantity-based, or special pricing. Miracle Service ensures all sales, service, and month-end invoices are automatically sent your customers.
• Automated Notifications and Escalations: Customize and manage incident and escalation procedures to enhance response time and customer satisfaction. The software enables you to automate incident notifications and escalations, ensuring critical incidents are promptly addressed.
• Management Dashboard and Reporting: Gain valuable insights into your operations through an intuitive management dashboard and robust reporting capabilities. Track key metrics, generate comprehensive reports, and make informed decisions to drive your business forward.
• Integration with Accounting Systems: Improve efficiency by eliminating double entries. Seamlessly export invoices, purchase orders, customer data, inventory information, and more directly to your preferred accounting package, including QuickBooks, Sage50, Xero, SAP and others.

Additional Industry Specific Modules:

• Office Technology with meter collection, cost-per-click contracts and automated billing
• Weights and Scales with electronic calibration reports
• Medical Equipment with electronic inspection reports

Experience the power of Miracle Service and optimize your field service management like never before. Tailor your solution to match your requirements and take your service business to new heights of efficiency and profitability.

Pricing

Miracle Service is available on-premise or as SaaS. The pricing is as follows:

• On-premise version: $3,495
• SaaS: $450/month

Miracle Service is sold modularly, so pricing depends on the selected modules as well as the number of office and mobile technician licenses required.