Work Order Management software designed by Nexent Innovations for equipment sales & service companies.

About Miracle Service

Miracle Service is the flexible field service management software that lets you customize your solution to fit your specific needs. With our modular approach, you only pay for the features you require, allowing you to start with what you need today and easily expand as your company needs change.

Consolidate and optimize all your important service tasks within a single field service management software platform. Take advantage of our outstanding features.

Video Overview


  • Technician Scheduling: Ensure efficient resource allocation by having your technicians in the right place, at the right time, with the right parts. With immediate access to up-to-date customer and equipment information, service notifications, and suggested parts, you can enhance the customer experience, reduce callbacks, and optimize your service call process.
  • Inventory Management: Achieve optimal parts inventory control, ensuring you always have the right part on hand for each job. Miracle Service helps you strike the right balance between parts supply and demand, preventing overstocking that can strain your financial resources. Maintain a seamless flow of parts for your service technicians, boosting their effectiveness.
  • Service Contract Management: Simplify contract management with efficiency and accuracy. Miracle Service automatically monitors all your contracts, ensuring renewals, updates, and cancellations are properly maintained. Stay organized, keep your contracts up to date, and eliminate lost revenues.
  • Preventative Maintenance: Automate preventative maintenance tracking and scheduling. Miracle Service enables your dispatcher to access information on equipment due for maintenance and determine whether it’s covered by a contract. By scheduling preventative maintenance alongside service calls, you can enhance efficiency and customer satisfaction.
  • Mobile Technician Web App: Empower your technicians with access to Miracle Service wherever they are. Through their laptops or mobile devices, they can conveniently view equipment service history, access their job list, update task tickets, and print work order tickets.
  • Sales CRM: Boost your sales efforts with our web-based sales force automation tool. Manage your sales cycle effectively, optimize your prospect pipeline, and generate more sales. With seamless integration, you can ensure consistent customer and service data throughout the lead-to-quote-to-sale-to-service-to-repurchase journey.
  • Customer Portal: Provide your customers with a self-service portal for opening service calls, ordering parts, viewing jobs, entering meter readings, viewing inspection documents and more. Reduce administrative overhead and costs by enabling customers to make requests at their convenience, 24/7.
  • Service and Recurring Billing: Simplify the creation of sales orders and invoices, automatically generated with customer-specific, quantity-based, or special pricing. Miracle Service ensures all sales, service, and month-end invoices are automatically sent your customers.
  • Automated Notifications and Escalations: Customize and manage incident and escalation procedures to enhance response time and customer satisfaction. The software enables you to automate incident notifications and escalations, ensuring critical incidents are promptly addressed.
  • Management Dashboard and Reporting: Gain valuable insights into your operations through an intuitive management dashboard and robust reporting capabilities. Track key metrics, generate comprehensive reports, and make informed decisions to drive your business forward.
  • Integration with Accounting Systems: Improve efficiency by eliminating double entries. Seamlessly export invoices, purchase orders, customer data, inventory information, and more directly to your preferred accounting package, including QuickBooks, Sage50, Xero, SAP and others.

Additional Industry Specific Modules:

  • Office Technology with meter collection, cost-per-click contracts and automated billing
  • Weights and Scales with electronic calibration reports
  • Medical Equipment with electronic inspection reports

Experience the power of Miracle Service and optimize your field service management like never before. Tailor your solution to match your requirements and take your service business to new heights of efficiency and profitability.


Miracle Service is available on-premise or as SaaS. The pricing is as follows:

  • On-premise version: $3,495
  • SaaS: $450/month

Miracle Service is sold modularly, so pricing depends on the selected modules as well as the number of office and mobile technician licenses required.

Product Overview

  • Developer Nexent Innovations Inc.
  • Type Field Service Management Software
  • Client OS Windows
  • Deployment Cloud or On-Premises
  • Starting Price $450/month

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User Reviews of Miracle Service

Submitted on June 26th, 2023 by Central Scale Company

Miracle Service has made a huge difference in our company and to me. Support has been wonderful as they are always there ready to help. This program has been very helpful in organizing and coordinating ongoing service as well as keeping better track of inventory and preventive maintenance contracts. I am always learning new ways to improve our business with help from the Miracle Service Software and Customer Support Team.

Submitted on June 26th, 2023 by Dave Matthews

I have been a Miracle Service customer since 1997 and am very happy with the product. Our service productivity has improved because we can accurately schedule preventative maintenance calls and identify other “same area” service calls that can be made when we dispatch a technician to a remote area. This not only benefits us, but also allows us to provide superior customer support.

Submitted on June 26th, 2023 by General Copiers, Inc.

Over the years our company has grown and Miracle Service has grown with us. We have added features as the technology in our industry has changed. I would recommend Miracle Service for its features, the support, and the development of the product in response to new and ever-changing technologies.

Submitted on June 26th, 2023 by Jay Wilbur

Our office equipment service business was using a large industry-specific ERP as our service management system. This system became too expensive and any time we needed support, we would have to wait at least one business day for a response. We decided to reach out to Miracle Service and was able to find the perfect solution for our small business. Making the switch to Miracle Service means our costs are reduced by 80%.

Submitted on June 24th, 2022 by Jeffrey Owen

Miracle service, for us is a work scheduling system with data management capabilities for equipment MRO as well as calibration services - with history for each piece of equipment as well as certificate of calibration, certificate of inspection generation capabilities. Over time, we have been evolving to use more features of this extremely powerful and comprehensive system. It is rather complex - but so are the requirements of our type of business.

The Good…

Powerful and flexible capabilities that address all of our very diversified documentation requirements. Our clients are impressed and very pleased! Our processes of documentation have been dramatically reduced.

The Bad…

Client (us) - I believe - should be equipped to be able to generate forms and be a little less dependent on NEXENT - but - in fairness - the support has been good in regard to creating or editing forms.