Product Overview
shopVOX is a shop management, customer relationship management (CRM), and point of sale (POS) system built for sign, print, and apparel shops. The platform offers many features, including sales lead tracking, quoting, work order management, job scheduling, and online proof approvals. It also has a job board for monitoring project stages and documents, pricing calculators for custom products, and customer interaction tracking.
ShopVOX integrates with programs like QuickBooks, Sage, and Xero to cover accounting functionality.
Pros
- Integrates with QuickBooks, Sage One, and Xero
- Express plan has no onboarding fees
- Supports large format printing, engraving, embroidery, and screen printing
Cons
- Several features only available on Pro plan
- Charges per month and per user
- Not the most user-friendly interface
Target Market
Small to medium-sized businesses in the printing, signage, and apparel industries. Specifically, the software caters to sign, print, embroidery, screen printing, and trophy and awards shops.Video Overview
Features
- Job Management: Offers tools for managing the entire workflow from initial customer inquiries to job completion, including sales leads, quoting, order processing, production workflows, and invoicing.
- Online Proofing: Clients can see and approve proofs without the hassle of emailing back and forth.
- Integrations: shopVOX integrates with popular accounting software like QuickBooks Online, Xero, and Sage, enabling easy data transfer.
- Customer Portal: Allows clients to place orders online, view job statuses, and access their account information.
- Business Intelligence: ShopVOX provides dashboards and tools for users to track metrics, sales goals, and overall business performance.
- Mobile Access: Access from anywhere whether its a PC, Mac, tablet, or data-enabled smartphone.
- Image Notes: Annotate on-site survey photos to store measurements, install instructions, and design ideas.
- Job Notes: Add important notes to jobs that are copied to the work order and recalled when reordered. Comments are time-stamped and ID’ed to the author.
- Customer Review Tab: The tab lists all the proofs waiting for customer approval/feedback. See when the proofs were sent, when the customer viewed the proof, and offers a one-click "Resend " proof button.
Pricing
ShopVOX offers two pricing plans: shopVOX Express for small businesses and shopVOX PRO for large companies. The Express plan offers a free trial, whereas the PRO offers a demo. Both plans are charged monthly.
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