TrueERP
112 Reviews 4/5 ★ ★ ★ ★ ★An ERP software for the manufacturing, supply chain distribution, and retail sectors.
Product Overview
TrueERP is an ERP software for the manufacturing, supply chain distribution, and retail sectors. It offers modules for financial management, human resources, inventory, CRM, and more. TrueERP also supports purchasing, manufacturing, sales, and fulfillment. Last, it provides customized solutions for manufacturing, warehousing, and food and drug production.Pros
- Provides real-time customer support
- Capabilities for advanced pricing and accounting
- Extensive product matrices
Cons
- Occasional software bugs and performance issues
- Limited support outside the US
- Lacks in-depth documentation and videos
Target Market
Mid-sized to large enterprises in manufacturing, retail, financial services, supply chain and distribution, and HR management.TrueERP is an ERP software designed to integrate various key business functions. This software streamlines operations from inventory control, purchasing, and manufacturing, to sales, fulfillment, and more. It comes with all modules and functions included, ensuring data entered once is available across the entire suite.
- Cost Reduction and Efficiency: Enhances overall operation efficiency, improves transaction visibility, and supports informed decision-making with up-to-date information.
- Inventory and Purchasing Management: Efficiently manages purchasing processes and inventory, ensuring optimal stock levels and timely product delivery.
- Integrated Business Functions: Bridges information gaps between production, sales, purchasing, accounting, distribution, POS, supply chain, and human resources.
Specialized solutions include TrueERP Food and Drug, TrueERP Manufacturing, and TrueERP Warehouse. Each addresses the unique needs of different sectors, like supply chain management, manufacturing processes, inventory management, and more.
TrueERP Key Features
- Appointment Tracker: Manages appointments, service calls, and scheduled maintenance.
- Audit Trail: Tracks changes within the system.
- Barcode Printing: Facilitates barcode printing for inventory management.
- Budget Management: Allows comprehensive control over budgets with various features like budget creation, adjustment, reporting, and comparisons.
- Capacity Planning: Manages resources and labor for various business periods.
- Clock On-Clock Off: Tracks employee work hours.
- Product Matrix Grids: Supports “X,” “Y,” and additional “Z” style options for product variations.
- Extensive Reporting: Offers customizable reporting capabilities across various business aspects.
- CRM: Manages customer interactions and tracks sales leads.
TrueERP also includes modules for fixed assets, foreign exchange, customizable reporting, general ledger, insurance tracking, inventory management, job costing, and manufacturing. It supports multi-company, multi-site, and multi-warehouse operations and includes a payroll system (specific to Australia), a point of sale (POS) system, a pricing matrix, and purchase management.
Product Overview
Developer Overview
Related Products
User Reviews of TrueERP
Write a Review- Automotive
- 11-50 employees
- Annual revenue $1M-$10M
Excellent support team
Excellent support team
Pros
It is completely integrated very functional for all aspects of your business.
Cons
For my manufacturing company it has been a little harder to navigate how to add everything in the system to function best for us. But once it was determined it has been easy to use.
- Construction & Engineering
- 1-10 employees
- Annual revenue $0-$1M
User friendly and reliable support for basic questions
True ERP
Pros
ERP is user friendly and I have been using this software for over 15 years. When I have questions about the software I am able to call support and they can generally answer my more basic questions.
Cons
On the other hand; whenever my questions are more technical, I am unable to get a response immediately and have found myself chasing them and waiting upon an answer.
- Semiconductors & Semiconductor Equipment
- 1-10 employees
- Annual revenue $0-$1M
Very easy to use with the sections being set out in a logical order
I find the software is very user friendly
Pros
As mentioned, its very easy to use with the sections being set out in a logical order. The support is fantastic, very responsive.
Cons
I feel that there are functions that we are not using fully or even correctly due to lack of knowledge rather than anything with the software itself.
Amazing Software bundled into one program
Amazing Software bundled into one program!
Pros
The ability to operate an entire business with one program! Awesome tech support and a great price. Worth every penny spent!
Cons
How to videos in more depth on all modules in the program. We watch these all the time to make sure we are entering data correctly
- Automotive
- 1-10 employees
- Annual revenue $0-$1M
they are scammers they make a lot of promises
they are scammers they make a lot of promises and sound really good up until you pay them. then every thing that the program is suppose to do it does not. we kept hearing for a year that they are working on in and should only be a few weeks it is the number one priority. we never got the fixes. then renewal time came and the invoice is over three time the amount of the first one. after have so much time and money invested do you just pay and keep on going and hope another year does not go by with out having the proper programming working. or call it quits and cut the losses. we cut the losses.
Pros
nothing there is much better software available
Cons
the whole thing very bad experience
I like the flexibility within ERP
Software ease of use
Pros
I like the flexibility within ERP which allows each staff member to customize their preferences. We can amend the same listing to reflect what we individually find most useful.
Cons
There are no major issues. Occasionally we need to amend our closing dates (past the nine months after year end) and that is a little frustrating. A longer length of time before instigating closing dates would be good.
TrueERP Review
Convenient and has all the functions we need from inventory & accounts & other functions.
Pros
It is easy to use.
- Health Care Providers & Services
- 11-50 employees
- Annual revenue $1M-$10M
It is a very broad and very capable ERP system
It is a very broad and very capable ERP system.
Pros
It is very capable, it has many features that you can implement as you are ready for them. I do not have to have a full time integrator on staff so there is ZERO hidden costs.
Cons
Whilst it is very broad, some less used features are not very "deep". Some other stand alone products such as MS Project can gannt much better than TrueERP but, in terms of value for money it is very acceptable.
Everything is working fine
Everything is working fine.
Pros
Hollie was able to help us with the support logs. Everything is working fine and we are happy with the support.
Cons
So far we have no issues, everything is working well. The issues we had was attended by the support team and we are happy.
Happy with the software
Happy with the software…
Pros
The support agent was helpful in getting the work done in a timely manner. We are happy with the support and also the software. TrueERP is always ready to assist us whenever we have issues.
Cons
So far everything is working well. The issue we had has been attended to and we are happy. We love the functionality of the software.
Awesome support team, always there to assist
Great support.
Pros
Awesome support team, always there to assist whenever we encounter issues. The software works well and everything is alright at the moment,
Cons
We had issues but Hollie has helped us to resolve them. We are happy with the support and the software.
Awesome support
Awesome support.
Pros
Great support team who are always there to assist whenever we have an issue with the software. Emails are working fine and everything else in ERP is working well. We have no issues at the moment.
Cons
We have no issues at the moment, everything is working well and we are happy with support and also the software.
The software is working great
Great support.
Pros
The software is working great. The support team is friendly and always helping us straight away with all the small issues we might have regarding the software.
Cons
So far we are happy with the software, all our issues has been resolved and we have not encountered any major issues.
The support team is always there to assist us
Happy with the software!!!
Pros
We are happy as TrueERP's client. The support team is always there to assist us with all the issues we might have. Hollie was able to help us know the new feature that us coming out in the next build. The software works great and we have no issues so far.
Cons
So far everything is working perfectly fine, we have no issues and we have not yet encountered any major issues with the software.
Support team is always able to help
Happy with support…
Pros
We are happy with everything, the software is working well and the support team is always able to help us whenever we get stuck on using the software and also other issues we might have.
Cons
So far everything is working great, we don't have any major issues we are facing but all the minor issues we have, they always help us and resolve it.
Everything in working great at the moment
Happy with the support.
Pros
Everything in working great at the moment, the software is easy to use, functionality great.The support team always answer my support queries quickly.
Cons
We had a minor issues with the database but the support team attended our issue and should be resolved soon. Other than that everything is working cool.
Great Support!
Great Support!!!
Pros
The software is great, their support team is always available to assist whenever we have issues on our side.
Cons
We don't have major issues at the moment, the minor issues we had, they have managed to solve it and we are happy.
The software is easy to use and quick to learn
Great support
Pros
Everything is work well, we have no issues at the moment. The software is easy to use and quick to learn. We are happy with TrueERP support team, very friendly too.
Cons
So far everything is great, we are happy and we have not encountered any major problems, the small issues we had was resolved.
Everything in the system is working fine
Great support…
Pros
Everything in the system is working fine. Had an issue with the sales order template but was able to be resolved, but everything else is working fine.
Cons
The system is working great, we had few issues but the support team helped us resolved them and we are happy and we have no issues at the moment.
Great services
Great services!!!
Pros
The software is working well, we have not encountered major issues at the moment. It is an essential tool for our organization since it helps us to run our business on a daily basis.
Cons
so far nothing, we have not encountered major issues, the support issues we had, they have answered us and we are happy so far.
I am a happy client, everything is working well
Awesome services!!!
Pros
I am a happy client, everything is working well. We have no issues and the support team is friendly and great, they always answer our support queries and we are left satisfied as clients.
Cons
WE have no issues at the moment, everything is just working great and awesome functionalities.
Great support!!
Great support!!
Pros
Software is working well. Everything is just great.The support guys are always willing to assist whenever we encounter some problems with the software.
Cons
Nothing...The software is working very well so far and all our queries regarding the software are being attended urgently.
The application helps us run our day to day business
The application works well
Pros
The tablet application works pretty good, very easy to use and the functionalities area awesome. I am a very happy and satisfied client.The application helps us run our day to day business and its very helpful. We as a team can't seem to do without it.
Cons
So far everything is great, the looks and feel are awesome too
Great customer experience
Great support!!
Pros
Great customer experience. When I call their office, there is always someone to help me. Whether its a support question or just a general inquiry, someone is always there to assist.
Cons
Nothing major at the moment, if we have issues they are just a phone call away
Awesome company to work with
Awesome company to work with.
Pros
Their software is easy to learn and use and they also have awesome support always on standby
Cons
We still have issues now and then but the support guys always resolve it for us within 24 hours
TrueERP Review
They are a great company to work with, always available to assist whenever we have an issue with the software.
Pros
Great support staff and easy software
Cons
So far so great
TrueERP Review
Great support staff and very friendly
Pros
Great service and awesome software
Cons
nothing so far
TrueERP Review
Friendly staff and great services
Pros
The support staff are friendly and always available to assist whenever we have an issue, and also their software is easy to use.
Cons
So far we are happy with their services.
TrueERP Review
Helps me daily
Pros
Helps me with the day to day activities. Really easy to use and functional software. Customer support is great.
Cons
Nothing at this point. Works great for what I need to do.
Really happy with the software
The software works well
Pros
Really happy with the software. Works well for us and helps us during every day business activities.
Cons
No issues. Sometimes I need support but for the most part, the support team helps me through this.
Really happy with the software and support
Great Software
Pros
Really happy with the software and support. The True ERP team is always there to help us. Software helps us daily and no issue's from my user preference.
Cons
All our issues get resolved in no time. There is some functionality that I would make slightly different within the inventory section, but nothing much.
good layout, everything is there where you expect it to be
good setup of the website, still feel it needs a bit of work, better than what i have come across
Pros
good layout, everything is there where you expect it to be. appealing to the eye. load time is very good.
Cons
would prefer to see a welcome home page rather than straight to the point. things could be categorised it will help with a lot with the ergonomics
Great piece of software and really helped improve our daily processes
Great piece of software and really helped improve our daily processes
Pros
The general ease of use and it overall functionality is great. Anyone with a bit of pc know how can find there way in the software quite easily
Cons
Like any other software there is always something the user doesnt like (nature of the beast I guess), but up and to date we havent come across anything
TrueERP Review
Amazing Package
Pros
The software helps me on my daily activities. Works great and everything works in real time.
Cons
No cons at this time.
TrueERP Review
Awesome Package
Pros
TrueERP is a real user friendly software. Helps me on my daily activities and more. Great solution
Cons
No real cons. Software works great
TrueERP Review
Really Helpful
Pros
Software works Great! The team is always there to help.
Cons
Nothing major. If ever I need help, i can pick up the phone and call them.
TrueERP Review
Happy customer
Pros
Very happy with the software. Easy to use and I always get the support that I need from the team. Happy customer
Cons
.
Great customer experience
Great customer experience
Pros
Great customer experience. When I call their office, there is always someone to help me. Whether its a support question or just a general inquiry, someone is always there to assist.
Cons
Generally everything works well. I am potentially looking at inquiring about a custom report, but at the time being, I am happy with everything.
Efficient and helpful
Efficient and helpful
Pros
I can use this software on a daily basis. If ever I have a question I can pick up the phone and call them for help or assistance.
Cons
Sometimes there are some questions that take longer than others to get feedback on, but at the moment everything is working well.
The software is really user friendly
User Friendly
Pros
The software is really user friendly. Easy to navigate and easy to use. I called for some additional training and support and the team was able to help me straight away.
Cons
Nothing much. There are a couple of fields where additional training will be beneficial. Nothing major.
- Internet Software & Services
- 1-10 employees
- Annual revenue $0-$1M
I usually only have to call once and I have all of my questions answered
When calling for Support help, I usually only have to call once and I have all of my questions answered. If they can’t be answered, the support department calls me back. It’s a great addition the each and every time we call support, I receive an email log of the problem.
Cons
There are no cons with the support. As I said above, my questions are answered first call and the Support log email is great to pass on or refer back to if need be.
When I needed assistance, TrueERP was there
When I needed assistance, TrueERP was there.
Pros
The software really helps me. Our current hosted solution is working great and has been really efficient in daily operations.
Cons
Nothing major. There are a couple of tweaks we are working through but everything is working well...
Helps me on a daily basis
Helps me on a daily basis
Pros
TrueERP helps me on a daily basis. If I ever have a question, I can pick up the phone and call them directly.
Cons
There are sometimes more technical support questions that take longer than others, but I am generally happy with everything.
Fully integrated and all works together
Fully integrated and all works together
Pros
The software is fully integrated and everything works together. You don't have to run multiple programs to enter your data in. In terms of support, the support team was able to help me straight away, resolving my query.
Cons
Nothing off the top of my head. Again, I did have a support question, but that was answered and sorted out within 1 phone call
- Internet Software & Services
- 1-10 employees
- Annual revenue $0-$1M
Early days, but ERP looks to have some pretty good features
Early days, but ERP looks to have some pretty good features
Pros
I'm only new to the software and so still learning, but so far its been easy enough to pick up, I've called the support line before and they gave me a few handy tips that will make a difference in how efficiently I am able to complete different jobs.
Cons
It's early days, but I haven't had any problems with the software and from what I can see there are some great features.
- Internet Software & Services
- 1-10 employees
- Annual revenue $0-$1M
TrueERP Makes Reporting a Breeze
TrueERP Makes Reporting a Breeze
Pros
I love that I am able to track everything in ERP, especially to do with sales. I can see the history of each individual product or a whole group in what ever time frame I like. I can customize reports, make graphs, export information and more.
Cons
All in all the program is pretty good. It allows me to make savvy decisions based on historical reports that are ready at the touch of a button, making my whole job easier.
- Internet Software & Services
- 1-10 employees
- Annual revenue $0-$1M
Best System with Awesome Design
Best System with Awesome Design
Pros
I think TrueERP is a really good system, I recommend it to anyone looking for software and needing everything from accounting to POS to manufacturing. It really does have something for everyone.
Cons
There isnt anything i don't like about ERP, the software is designed beautifully and it fits perfectly into our business.
- Internet Software & Services
- 1-10 employees
- Annual revenue $0-$1M
Would recommend ERP to anyone
Would recommend ERP to anyone
Pros
I've been using ERP for many years now and I love how easy it is to use, I would have no problem recommending the software to anyone because of how much it helps me personally day to day and the business as a whole.
Cons
I don't dislike anything about ERP, it has great features and functionalities, its easy to use and helps me work better.
We are using both PC and Tablet versions of ERP
It helps with out everyday procedures and tracking. We have a big factory so it’s great that we can do our work from tablets and don’t have to go back to computers all the time. Its defiantly helped us out this way.
Pros
We are using both PC and Tablet versions of ERP and though there have been a couple of hick up's with the tablet, there isnt anything that we have been unable to sort out in good time with Dene. He is good at showing me what the issue was, how it was resolved and if there is anything new he teaches me what to do. It's also the team behind him that help allot, everyone there works hard and it really shows.
Cons
No Cons or negative points, but he is a pretty busy mane. When I don't get onto him fist call, he gets back to me pretty quickly.
I find True ERP really easy to use
I find True ERP really easy to use, it sorts all of the information I need out for me & being able to finish everything in one big bunch is really handy.
Pros
I use ERP fortnightly but I find it really easy to use, I can find a report to show me what ever information I need, I can do everything in one big bunch rather then individually. I just makes my job allot easier and faster.
Cons
I don't dis-like ERP but it would be handy to have an online portal within the program. I have to go online for a part of my job and it would be handy to have. But on a whole it's a great system and I enjoy using it.
Dene has been great for our implementation
Dene has been great for our implementation. He knows the product really well and understands the customizations we need to have.
Pros
Dene has been great for our implementation. He knows the product really well and understands the customizations we need to have.
Cons
We are in the process of training so nothing at the moment. We are happy with the way things are going.
TrueERP Review
Implementation has been very well organised, helping us with daily business processes.
Pros
Its very user friendly. We have been able to have customizations to help our daily use.
Cons
Haven't found anything yet.
Easy and fast processing and NO headache
The ERP helps our business procedures on daily basis. On-site and online support is provided whenever required. This software helped us in growing our business… easy and fast processing and NO headache. The project manager assigned to us is very helpful and is approachable.
Pros
Fast processing, real time reporting, easy to navigate
Cons
paid additions
- Internet Software & Services
- 1-10 employees
- Annual revenue $0-$1M
AS A BEGINNER, FIND IT VERY USER FRIENDLY
AS A BEGINNER, FIND IT VERY USER FRIENDLY!
Pros
Though the installation is not yet complete, I find it already ease of use. The features on the software was quite pretty good. The reporting were amazing, I can be able to track all whats in and out.
Cons
So far, I haven't encountered problems or issues about the software. The Project Manager who came in our premises was very helpful and did well on the training for us.
- Diversified Financial Services
- 11-50 employees
- Annual revenue $1M-$10M
Its easy to use, very friendly
THE SOFTWARE IS REALLY GREAT!
Pros
Well, I am getting a discount from the company which is really good. About the product or the software, we are really happy that we bought it. Its easy to use, very friendly, and basically it helps our business needs.
Cons
To be honest, I don't have much problem with the system. Its all fine to us, to me. We don't much face or encountered issues and problem and if there is, customer service were very helpful.
Horrible customer service
Horrible Software
Pros
Nothing
Cons
Horrible customer service. Staff make up plenty of excuses as to why the software does not work. Software has plenty of bugs. Trueerp has taken my money and basically ran away with it. The upper management are liars. They can not successfully integrate via EDI. They also charge their customers for customization which they said would be free.
- Diversified Financial Services
- 11-50 employees
- Annual revenue $1M-$10M
It helps us do and run the business so easy
TRUE ERP, IT IS A GOOD PRODUCT!
Pros
Well, I have been using the software for years time and it is a good product for us. It helps us do and run the business so easy. Features were good, easy of use. True ERP is been recognize as one of the best.
Cons
We are in the range of 7 out of 10 kind of like customers. We do like the product, it helps us do and run the business. There are only some part of the program that need to fix and I know they're working on that.
User friendly
TRUE ERP IS USER FRIENDLY!
Pros
I don't have much to say about True ERP but it is definitely a friendly user kind of a software. It is more like self-explanatory.
Cons
I am hoping for a more customer support specially in technical department. As we face some issues recently about the software.
The functionality of ERP's accounting components are great
For my role in the company the functionality of ERP’s accounting components are great. They tie in with all of the other aspects and make my job easier.
Pros
ERP offers great support for anything you need help with within the program. They are quick to resolve problems and are patient with you when they are teaching something new.
Cons
There really isn't anything I like least about TrueERP. It contains everything that I need from an accounting point of view & the other areas of the business are able to use the same program.
- Internet Software & Services
- 1-10 employees
- Annual revenue $0-$1M
ERP is an all inclusive system
ERP is an all inclusive system and covers the needs of our business from Accounting to Manufacturing.
Pros
The best parts of ERP include being able to track everything that goes in and out of the business which makes it easy for me to create reports and stats to pass onto other people and departments. This also creates a healthy competitive environment for the staff to be at the top of the charts each month.
Cons
In the beginning ERP was hard to wrap my head around but the different aspects but it is easy enough to follow and use now.
- Diversified Financial Services
- 11-50 employees
- Annual revenue $1M-$10M
We consider TRUE ERP as a SOUL SYSTEM
We consider TRUE ERP as a SOUL SYSTEM!!
Pros
The system can hold a lot of information. Entering data is one of our main things. One of the best feature or like a function that I like the most is the report which is very accurate.
Cons
We do not encounter much of problems dealing the software. It only freezes sometimes, but definitely the guys behind TRUE ERP working on it.
- Internet Software & Services
- 1-10 employees
- Annual revenue $0-$1M
Making everyday procedures faster and more efficient
We are still new to TrueERP but so far it is making everyday procedures faster and more efficient.
Pros
We have found that ERP is easy to use and we are able to track what our staff are doing through out the day. We have had a great trainer from ERP come and help us learn how to best utilize the software for our business.
Cons
We are waiting for an addition to be completed to really perfect ERP for us but when that is done I dont think there will be any Cons.
- Diversified Financial Services
- 11-50 employees
- Annual revenue $1M-$10M
Customer support is awesome
TrueERP is great because it incorporates all parts of our business. We are currently running about 90% of the business through the software!
Pros
Easy of use, customer support is awesome.
Cons
Even though the software is great,there are some points that I don't like about. Like the report, the payroll reports not the way I want.
- Diversified Financial Services
- 11-50 employees
- Annual revenue $1M-$10M
Fully integrated and highly functional
What I like about the True ERP Software is how it is fully integrated. All the functions are usable and very important. At first you can say that some functions are just for display but when you fully understand how it works, you can’t just ignore it.
- Diversified Financial Services
- 11-50 employees
- Annual revenue $1M-$10M
user-friendly
In short, yes TrueERP has helped us manage the day to day business. Though it is a big program, complicated sometimes but overall very significant change. I wouldn’t hesitate to recommend the software to anyone. Personally, I would describe the software as user-friendly!
Pros
It’s easy to use once you get to know it and I can make entries quickly.
Cons
Nothing really.
- Diversified Financial Services
- 11-50 employees
- Annual revenue $1M-$10M
The idea and the logic of the software really amazes me
The software is very usable, pretty easy to navigate through and provides a lot of convenience with inputting as well as retrieving data.
Pros
The idea and the logic of the software really amazes me.
Cons
I don't have that much, all of it have been resolved.
- Diversified Financial Services
- 11-50 employees
- Annual revenue $1M-$10M
TrueERP Review
True ERP quality is superb!
- Diversified Financial Services
- 11-50 employees
- Annual revenue $1M-$10M
TrueERP Review
True ERP accommodates our business very well & molds to what our needs. Easy to use most of the time.
Pros
Usability & how quickly I am getting the things need to sort out from the customer support.
Cons
None
Yes! It is user friendly
We are using the True ERP software over 2 years to run our business. I must say Yes! It is user friendly. Though there are still some issues which are not answered by the ERP Support.
Pros
The idea and logic were good. It meets up our business needs.
Cons
I would like to say that the service is very poor. Though the quality meet my expectation but sometimes it is not performing. The process is very slow. It takes time.
This software is not good
This software is not good. Please be careful
Pros
The sales pitch seemed like it would be easy. But ever since we have started it does not look like it was the case.
Cons
They promise free customization BUT that is just their tactic. I remember doing a meeting with their contact and he said that they would do the customization of the software free. He even went as far as saying they would be going onsite for two weeks to "map" out the process and create screen shots to do these customization's. They did do the first part. But once it came down to creating what we asked for they are now saying we have to pay! That was not part of the package. I think it is because we have already paid them in full. I can see why they want full payment upfront WITHOUT even delivering anything! Now I am finding our their contact has done this before with previous company name. Horrible!
It tracked inventory in real time
As our business grew we knew we needed to find something software wise that would help us run effectively and not just on spreadsheets and word docs anymore! We had a few presentations with the sales team and this looked the best solution for us. It tracked inventory in real time, the manufacturing part was easy to use and everything talked to everything so it is now easy for us to keep on top of our day to day processes.
Pros
The implementation requires some hard work from you, the team on site are willing to do everything they can to teach you the software but you have to make sure you have everything you need to put into it and make it work. The on site team were really good at explaining how we should use the system and patient when it took some members of staff longer than others to get it.
Cons
We had some customizations done that took a little longer than I would have liked but once we got them the worked perfectly.
- Internet Software & Services
- 11-50 employees
- Annual revenue $1M-$10M
TrueERP has a great overall product
TrueERP has a great overall product. The team at TrueERP works endlessly for customer and employee satisfaction. The product is a complete, fully integrated software suite, which also allows you to navigate through the software with ease, with it’s user friendly interface.
Pros
The TrueERP package is one of the most, easy to use software's I have seen. You can have multiple windows open at the same time, and navigate through your other tasks in the software without getting lost. Affordable and easy to use.
Cons
If there is customization to be done, this may take some time, but the end result is that it does get done, and works.
Zero customer support
This software can not even perform the basics. Recently there are many crashes and problems. Zero customer support.
Pros
If it works, it would be easy to use
Cons
The Australian staff is a joke. They have zero customer service. The owner is a liar and a professional scam artist! But most important the software does not work!!!
- Chemicals
- 11-50 employees
- Annual revenue $1M-$10M
they kind of lied to us
We decided to change the software recently. We had a bad experience. We felt they were very aggressive. My personal opinion was the interface was kind of an older style. With TrueERP, it wants to be an all encompassing program. It does a lot of things nice, but also things not so great. The beginning of the process, they kind of lied to us. Saying there was features that were not there. They said they would plan on implementing something, but they never did. Given that we were replacing our accounting program with this option, we would also need payroll. TrueERP told us they did have payroll, but apparently it only works for US companies. On top of that, their multi-currency is kind of weak. It does not allow you to have bank accounts with foreign funds. And because we are in Canada, it is common for Canadian companies to have US Dollar accounts. This introduced a whole slew of problems and work arounds that wasted many hours of our accountant’s time. They said they’d make an exception for us but they did not.
In their beta version, they had some of these features we needed, but once going to a normal version, we’d lose that functionality. The quality was just bad, we had downtime. The beta version would have this “missing functionality” but it was buggy, and when we got to stable version, there are defective things and unfinished parts. It would crash often for some users and myself.
Pros
The people in my company liked it initially because it runs pretty fast and order-entry was fast. This product had a lot of features and stuff we didn't have previously. They were very responsive so it's good that we could just call and they remote in, but most of them don't know how to fix the problems. They are sort of a growing company but not enough employees are prepared. They say they have 6,000 users and a large customer base but I'm starting to think it is a lie. The program did help us with our inventory. It did a lot of good things for us.
Cons
The accounting part itself is very complex and our accountant had to waste a lot of time due to buggy reports. So we finally decided to change systems back in May. We'd always have this feeling that we did not know our financials or there was not enough documentation. We overall regretted the purchase. Another bad thing that we only found out more recently that we paid a big chunk of money for the licensing of software and data business ($30K for 10 users) and a yearly support fee of $7K for the amount of users we had. While we were transferring stuff, we thought if we needed that historical data (which we paid for), we assumed we could have some history in the program to look back on. It turned out, if we do not pay, it is NOT read-only access. We can not access it at all. We called and mentioned how we paid a lot of money so we wondered what we bought in general. We know some solutions have a subscription-model where we lose access if we stop paying, but that was not made clear to us during the purchase process. We wondered why we paid up-front for the solution if they operated like this.
I HIGHLY recommend that you DO NOT purchase this software
If anyone is thinking about purchasing TrueERP then please read this. I was the original re-seller for this software in Canada and I HIGHLY recommend that you DO NOT purchase this software. The system itself is okay, however the support is very bad and to purchase and keep using it is very expensive. You have to initially “buy” the program, but then you need to keep purchasing the annual renewal fees which are much higher than similar software programs in order to keep using it or it will shut down.
I am writing this in sincere honesty and very much hope that if you need a good accounting, inventory, CRM or ERP software system for your business that you will go with one of the many other ones out there. The other big issue is that they are just not an honest and reputable company and have a track record of taking advantage of other businesses and re-sellers of their software.
- Industrial Conglomerates
- 11-50 employees
- Annual revenue $1M-$10M
The biggest problem we had was with EDI integration
I warn anyone looking at TrueERP to really think hard before proceeding. This company made a lot of promises that they could not keep. They knew full well what our requirements were for a successful implementation and they assured us that everything we needed was already in the system only needing configuration to meet our needs. The biggest problem we had was with EDI integration with our retail partners. After many months of working with the developers in Australia, they were never able to deliver or even demonstrate the functionality. Since accepting orders by EDI is the very first and most critical step in our business, we were never able to use the software for anything. TrueERP refused to refund the money we spent with them and we are now forced to attempt recovering our money through the court system. Bottom line is DON’T TRUST TrueERP.
Pros
There is nothing good I can say about the TrueERP software or of TrueERP as a company.
Cons
Worst support I have ever encountered. They simply cannot deliver on the promises they make.
- Wireless Telecommunication Services
- 51-250 employees
- Annual revenue $10M-$50M
The cost was what drove us to this product
We have three numbers on file for Customer Service, but it is always a guess as to which one is CONNECTED. Last month, two of the three numbers had been disconnected and when I did connect, it was an answering service. We were locked out of the system. We have had this issue before with numbers not working. The support I can get thru to leave a message is based out of Hawaii. We are in a different time zone, so I don’t expect a call back for a few hours.
Pros
The cost was what drove us to this product. It is cheap compared to other programs. We are now getting what we paid for.
Cons
The system is not flexible. We were told it would interface with SolidWorks, this has yet to happen. The General Ledger is set up by them, and we are not able to adjust as easily as they said. Some accounts, we just can't change. Simple changes are not allowed. If you make a spelling mistake when entering a customer or supplier, after saving you cannot change it without inactivating that company and starting over. Customer Service is not available to us on a daily basis.
- Construction & Engineering
- 1-10 employees
- Annual revenue $1M-$10M
Running different types of reports is so easy
In short, yes TrueERP has helped us manage day to day business. It is a big program and it was a significant change overall. The past year has been a big adjustment and you guys are developing the Hire module for us. After those developments are complete it will be even more helpful. I would also give a higher rating for “Value for Money” once our additions are done and we can use the Hire module. I wouldn’t hesitate to recommend the software to anyone with experience in inventory software, otherwise there is a bigger learning curve. Besides that, I would for sure! Personally, I would describe the software as user friendly! Set up a sample company to mirror your current company to learn how to use the software without mucking up your real data. Practicing in a sample environment has been really good for us!
Pros
Running different types of reports is so easy! The sort functions for lists and the ability to apply filters is also great!
Cons
We have had problems loading some of our really big reports. We also found an issue with the auto-reorder functionality but they are fixing this for us now.
- Building Materials
- 1-10 employees
- Annual revenue $1M-$10M
The part I like best is the ease of use
The software is very user-friendly, that’s why I got it! I can always call in and get real time support, however sometimes I need to call them to follow up. I would recommend the software as well. If the Gold Coast office asks me to be a reference, they can ring me up for a recommendation.
Pros
The part I like best is the ease of use! You can get where you want to be quickly!
Cons
It can be slow, for example when pulling the product list, particularly at our second location.
- Software
It is a very adaptable package
I would recommend TrueERP! It accommodates any kind of business and molds to what their needs are. You can tell by all of the different features that it would suit any company, especially larger companies. It is a very adaptable package!
Pros
The things I like best about TrueERP is that it is user-friendly and straight forward. It also makes invoicing very easy.
Cons
Only that with the last update some of our templates were effected & some preferences were changed which was a little time consuming to fix.
- Construction & Engineering
- 1-10 employees
- Annual revenue $0-$1M
The accounting side is a little complex and has been a challenge
We purchased the company which was already utilizing the software. I would say the software is user-friendly and the functionality suits my daily needs. We are always able to get real time support and to my knowledge, I don’t know of any issues that haven’t been able to be rectified.
Pros
It suits our needs and it works well.
Cons
The accounting side is a little complex and has been a challenge.
- Internet Software & Services
- 11-50 employees
- Annual revenue $1M-$10M
TrueERP has a lot less warts!
This has absolutely helped us manage our businesses and the real-time support is a big bonus. Any accounting package is going to have its niceties and its warts. TrueERP has a lot less warts! It can fit to each unique company/business. I do recommend the software.
Pros
Being able to see the linking from sales transactions, receiving in stock, and invoicing. It is great to see the chain all the way through. This is very relevant to customers with a lot of stock.
Cons
We have some struggles with data importing/exporting. It would be nice if there was an easier way to tidy this up and make it more consistent.
- Textiles, Apparel & Luxury Goods
- 11-50 employees
- Annual revenue $1M-$10M
Use the shortcuts available for training
TrueERP has helped manage our processes and there are definitely parts that are user-friendly. Some parts are little more difficult to manage. We are always able to call and get real time support. Use the shortcuts available for training, like the help pages.
Pros
All the best parts I take for granted because I use the software on a daily basis, and it does what I want it to do.
Cons
At times the speed, and it would be great to have a report writer we could use.
- Health Care Providers & Services
- 11-50 employees
- Annual revenue $1M-$10M
I love that I can get things live
It does help me manage daily business, I think it’s good and it does what I want it to do. I would like to embed more of the manufacturing features in, especially now with version 2017. The software is user friendly, but the user environment is always changing so it could continue to evolve. I am always able to call and get real time support, and support now is better than it was previously. I have recommended the software to others quite a bit.
Pros
I love that I can get things live. The value for the money is great because it is always developing.
Cons
It’s great in development, but it’s still rising. There are small functionalities I want it to have, like being able to print from the prepayment screen.
- Textiles, Apparel & Luxury Goods
- 11-50 employees
It has made my work quicker, especially invoicing and accounts
I like it, I would recommend it! It has made my work quicker, especially invoicing and accounts. It is quite user friendly once you get to know it. Take notes during training and get in and use it! Use the sample company they set up and give it a run! It’s really about getting in, using it and getting familiar.
Pros
Usability and how quickly I am able to access payroll and accounts.
Cons
There’s not really anything I like least.
- Construction & Engineering
- 11-50 employees
- Annual revenue $1M-$10M
Inventory and customer/stock lists
TrueERP has helped us with POS, invoicing and tracking customers and stock. I suppose it is user-friendly. As with everything though, for those who aren’t as computer literate, you may have to play around. I am able to call in for support when I need it and I would recommend it. Like any new program it takes time to appreciate the complexity.
Pros
Inventory and customer/stock lists
Cons
Financials
- Renewable Electricity
- 1-10 employees
- Annual revenue $1M-$10M
There is always someone there to answer
I would recommend it! Our implementation experience was very good, there is just so much to learn. It is quite user friendly. It’s a very detailed software, so it does require more training for those who don’t use it daily. I love it, I think it’s really good! When I call in for support there is always someone there to answer. We also now started receiving e-mails covering our logged support issue.
Pros
It has everything! Manufacturing, invoicing, accounts… We don’t have to use five or six different systems.
Cons
Nothing really. The CRM module is a little difficult to use, but we could just use a little more training.
- Building Materials
- 11-50 employees
- Annual revenue $1M-$10M
It’s easy to use once you get to know it
TrueERP has helped me manage my daily business processes and I can call in to get real time phone support. We are waiting on an issue with the tax summary, but this should be resolved in the latest version. I would recommend the software to a friend/colleague.
Pros
It’s easy to use once you get to know it and I can make entries quickly.
Cons
Nothing really.
Using ERP had definitely helped us manage our business
Using ERP had definitely helped us manage our business! We used to have three separate systems for manufacturing, accounting and invoicing. I would definitely recommend TrueERP to a friend or colleague, I love ERP! Going from three separate systems to this has made my life so much easier!
Pros
The feature I like best about TrueERP is accounts and I find the reporting very good. It’s nice to be able to drill into a transaction when digging for details. I also like the ability to export to Excel. It’s all very accurate!
Cons
Sometimes batch updates take some time because of all the data.
- Metals & Mining
- 51-250 employees
- Annual revenue $10M-$50M
ERP is user friendly and a big step up from our last software
ERP is user friendly and a big step up from our last software; the way everything links together is great! We are a very complex company and have 3 major sites. We are still in the process of finalizing our specific additions/customizations. Once these are finalized we would be a great reference because of the complexity of our business.
Pros
I like the transparency between transactions, to reporting, to customer and supplier accounts, and how everything is linked.
Cons
The perpetual system is difficult for us. For example, in month-month reporting I would like to prevent people from posting in previous periods. I would like these periods to lock and any adjustments to be posted to the following month.
ERP has helped us manage our daily business
ERP has helped us manage our daily business and is user friendly, but I feel it would still be beneficial to have additional training. We are always able to get phone support, but sometimes we do have to follow up with them for larger issues. Support in our local office is generally good.
Pros
It does what we need it to do and I’m quite happy with it overall, particularly with the sales process.
Cons
Nothing really. We are a family run business and it does everything we need it to do. I would like to receive notifications if new production versions become available!
- Food Products
- 251-1K employees
- Annual revenue $50M-$100M
ERP is user friendly and has helped us manage daily business
ERP is user friendly and has helped us manage daily business, especially for my position. I don’t usually need to call in for support, but when I do they are always there for me. I would recommend TrueERP.
Pros
It is very user friendly, if I don’t know something I can usually find it, if not there’s always help.
Cons
That’s a hard question… I guess what I like least is that we can’t customize our reports exactly the same as our sister company in Brazil.
I like the ability to drill-down
TrueERP has helped us manage our sales, invoicing and purchasing processes. When we need support is good. I’ve always used the California office, they are very friendly and can answer any question!
Pros
I like the ability to drill-down, it helps you find information faster, and I love the feature you have with templates, you can construct them on the fly.
Cons
Nothing that I really like least. For the most part any issue we’ve had has been resolved.
- Road & Rail
Great customer service, user friendly and very reasonably priced
I would recommend ERP because they have great customer service, its user friendly and very reasonably priced! I am always able to call and get real time support, and if I leave a message they always call back promptly. They usually solve my problems right away, but if they do need to get back to me it’s generally within 1-2 days. If its regarding an addition to the software, the longest we have waited is 1-2 weeks. I have worked with 25-30 different softwares, so I know that this is very user friendly. You just have to know your needs from the software depending on your industry.
Pros
It is a very self-explanatory software.
Cons
I can’t really find any issues with it.
- Building Materials
- 11-50 employees
- Annual revenue $1M-$10M
TrueERP has definitely helped us manage our daily business
TrueERP has definitely helped us manage our daily business. For the most part it is user friendly and I would recommend the software to a friend or colleague.
Pros
TrueERP is great because it incorporates all parts of our business. We are currently running about 90% of the business through the software.
Cons
It can be glitchy and I also wish the support was better and more reliable. It would also be nice to get updates when new versions become available. I am definitely interested in getting the next production version!
TrueERP really values customer service and pride in their product
First off, I love how this company actually tries to make sure their customers are happy. Most companies don’t care after they have sold you. TrueERP really values customer service and pride in their product. This is one of the best decisions I have made for our company. The product is easy to use and I love the customization portion. The inventory management is seamless and in real time! This helped us since we have multiple locations!
Pros
Ease of use, customization and customer service
Cons
Reports are great but you need to be trained to get them designed correctly.
- Paper & Forest Products
- 1-10 employees
- Annual revenue $0-$1M
I would absolutely recommend TrueERP to a friend
I would absolutely recommend TrueERP to a friend or colleague. ERP is user friendly, has helped us with our daily business processes and I am always able to call to get real time support.
Pros
It’s great from the accounting side because everything is linked! I also really like the ability to drill down into financials to easily be able to see where the numbers roll from.
Cons
That you can’t drill into locked transactions without changing the closing dates in the software preferences, but I know once we update to the latest version we will have an option to include data prior to the closing dates in the main financial reports. It would also be nice to have an access level that makes all previous months read-only.
I am a new customer with TrueERP and so far so good
I am a new customer with TrueERP and so far so good. I am only using them primarily for accounting purposes but since the purchase it has worked perfectly. Overall I am impressed with their customer service and ease of use. The implementation process also went pretty smoothly. Over all they are a great company.
Pros
Accounting in real time. Invoicing is very easy. I can email my customers directly from the software.
Cons
The previous invoices were not imported in the software.
Overall TrueERP has been very helpful to our business
Overall TrueERP has been very helpful to our business. It helped dramatically with our inventory control as well as our manufacturing. The staff is very knowledgeable and helpful. I would recommend this product to any business whether it be start up or established. They do free customization of the software. Definitely ask them about this feature.
Pros
Customization, ease of use, and real time.
TrueERP was the Solution we needed!
TrueERP was the Solution we needed!
Pros
They are on top of any concerns we've come across and the product works very well.
Cons
We had to do some figuring out of our own with certain things. Things were specified that would be included but not enough to where they wouldn't be specified right away.
For the first time I've found organization for my business
For the first time I’ve found organization for my business. Inventory management was by far one of our biggest challenges and we could barely report accurately on the simplest of financials. TrueERP allowed us to track orders and make appropriate decisions based on our customer orders and real time figures.
Pros
I am able control inventory more accurately than we ever have so I can make sure I am ordering enough of the right products, which helps me ensure that products do not sit on the shelf. I can also finally trust that our accountant has real time numbers to work with when generating reports to give us a true and current glance at where we stand. We have also requested a few custom reports which were developed specifically for us, like software that comes with amenities!
Cons
Integration with FedEx did take some time and we had to go back and forth with them for a while. Not - show stopper by any means, but definitely require more effort than we had anticipated.
- Paper & Forest Products
- 1-10 employees
- Annual revenue $0-$1M
Using the software has helped me manage my daily accounting processes
I would rate ERP’s ease of use, overall functionality/quality and customer support a 10 out of 10.
Pros
Using the software has helped me manage my daily accounting processes and I am always able to call and get real time support! I would recommend the software to a friend or colleague.
Cons
Nothing really.
The software is incredibly intuitive, pretty easy to navigate
The software is incredibly intuitive, pretty easy to navigate through and provides a lot of convenience with inputting as well as retrieving data.
Pros
You can customize pretty much everything on it.
Cons
Integrating to a third party is not plug and play, they will definitely make it work but it will take some time.
I like that I'm able to get reports that are required
True ERP has helped me manage daily business processes. It is user friendly and support is available if needed. In my experience, you will learn the software as you go, but as far as a program, it’s beautiful.
Pros
I like that I'm able to get reports that are required and I wont lose any info that is in the system. Its easy to search to get the info you are looking for and there are many ways to search for it.
Cons
If I leave it up and go away for a job, I have to log back in.
It was too good to be true
This software unfortunately has proven to be a bad purchase.
Pros
It is easy to use but it freezes so much more now. It has so many features I think that is what is hurting the software. It was too good to be true.
Cons
I've tried to be patient with TrueErp with customizations, additions, ect. But now I have come to find out that their U.S.A. Staff is non existant. I'm not sure what is going on but my staff is frustrated and I am having to pay extra for another accountant because TrueErp reports are not accurate. Over all I think this software needs to be taken out of the shelf.
Everything changes... Beware!
Overall it has good features and has potential, but beware, when your business grows you will be shocked. It is very very slow and has many bugs. When they are reported, nothing is done. Looks nice when it is presented and sales people are very convincing. But after you sign on the dotted line, everything changes… Beware!
The CRM is a road map that leads to dead ends
On the surface our evaluation was comprehensive, however, after looking back I would have put this software thru a more thorough software review. The problems that came during after implementation were not examined closely enough by our team. The presenter obviously new were the software weakness were and steered away from these areas during demonstrations. We finally realized that this software was not going to fit in our long term plans. We eliminated the software off our servers and started with a new search.
Pros
The software covers a lot of areas within the business, with that being said I would say to anyone to not judge a book by its cover.
Cons
No accounting period is close out at the end of each month. We were explained that it is a perpetual accounting solution. The CRM is a road map that leads to dead ends within the software. No proper flow thru from marketing generation, lead generation customer. Customer support was very poor with more excuses than answers.
Support team was horrible
We used True ERP a few months, the support team was horrible. Some thing they do not know, just ignore it. Not happy, they do not care. No improvement, not accepted customer feedback.
Pros
Products could be have potential to improve, easy to input data.
Cons
Supporting is not enough, not professional and even ignore customers' feedback.
- Construction & Engineering
TrueERP Review
Easy to use - great support and I love the functionality .
Great product
Pros
Ease of use and you don't need big servers to run the software
Cons
Their way they handle shipping containers - there must be an easier way . . .
- Diversified Financial Services
- 11-50 employees
- Annual revenue $1M-$10M
TrueERP Review
A complete business suite for any industry. 22 different modules to support complete process flow for any kind of the industry. Real time transactions, and reporting.
Easy to customize screen and can activate or deactivate the module as per the requirement. Can define Access to employees on 5 different levels. Have different searching criteria, and highly synchronized data. Can drill down to any record from the list.
Can customize POS screen, can set reminders, and reminders are aligned with every function where there is a need of it.
Numerous reports for each module and gives you the privilege to make your own custom reports. Apart from reports you have the facility of making charts. Printable reports can be designed as required.
A one stop solution to any nature of business.
Pros
Real time reporting, access levels. Drilling down to a record, and how efficiently each module integrates with other.
Cons
Idle user doesn't logs off automatically.
TrueERP Review
By simple EASY OF USE
Pros
The Integration between the module and the full control give to user
Cons
Need to add RFQ into Purchase module, also if need to kick out one user from the system
- Internet Software & Services
- 1-10 employees
- Annual revenue $0-$1M
TrueERP Review
Software style is menu on left. Graphical large icons in middle. Can remove ones not used. Maintenance listviews w/custom buttons can re-order columns and export/search/sort/filter any column. Drill down anywhere to any level. All reports are chartable nice feature. Multi-language/currency. Colorful but not overly-so. All customers get all modules for the same price - turn off ones not wanted. Lots of preferences.
Can support up to 3 monitors.
No separate database is required (or used) - price includes license for MYSQL.
Has a global search feature that searches everything.
Very flexible EG the inventory part number can be any length - no maximum.
Nice CMS with pipeline dashboard.
Pros
Software includes web page integration. Vendor offers free customizing if there is anything the client wants the software to do that it doesn't do already.
Cons
Security monitoring shows which users are currently logged in to the software, but does not show what they are doing. Shipping module not yet integrated with all major shipping companies (UPS, FEDEX, DHL etc).