Utilities Pro
2 Reviews 5/5 ★ ★ ★ ★ ★A utility management software from Tyler Technologies designed to simplify billing, scheduling, and reporting.
Product Overview
Utilities Pro, powered by Incode, is a utility management software that handles automated billing, scheduling, and online citizen services. It supports various billing methods like consumption-based, flat-rate, assessment, and installation agreement billing. It also provides an online client portal for smoother interactions and service delivery. Utilities Pro supports field employees with mobile technology.Pros
- Simplifies complex billing
- Multiple active billing cycles
- Online customer portal
Cons
- Limited scalability for larger organizations
- Complex and time-consuming customizations
Target Market
Tyler Technologies offers two software versions: Utilities Pro is best suited to small local governments, while Enterprise Utilities is for mid- to large organizations.Utilities Pro offers a portal for customers, enabling bill pay using any digital device. The portal also allows customers to check their account balance, usage data, payment history, upcoming bill deadlines, and details about any deposits.
Utilities Pro Key Features
- Cash Collection and Receipting: Integrates full cash collection and receipting capabilities.
- Reporting and Analytics: Provides extensive reporting and querying functionality.
- Mapping and GIS Analysis: Enables mapping and Geographic Information System (GIS) spatial analysis.
- Mobile Technology for Field Employees: Facilitates on-the-go operations with mobile technology for field employees.
- Meter Data Integration: Exports data from meter reading devices, including handheld, touch, automatic, radio, and fixed-based types.
- Utility Access: Provides secure online access for customers to view utility info and make payments.
- Customization Options: Users can customize their experience with client-defined codes, fields, and processes.
- Document Management Integration: Integrates with document management and output processing.
- Interactive Voice Response (IVR): Allows customers to access info and make payments via phone.
- Smart Meter Access: Offers real-time insight into consumption data for smart meter systems.
Enterprise Utilities
Tyler Technologies provides two tailored utility management solutions: Utilities Pro for small utility organizations and Enterprise Utilities for mid to large organizations. Both solutions offer essential tools for billing, customer service, and operations, but Enterprise Utilities is specifically designed to handle the more complex requirements of larger entities. It includes a range of advanced features that go beyond the capabilities of Utilities Pro, ensuring that larger organizations can manage their resources efficiently and effectively.
Additional Features of Enterprise Utilities:
- Meter management
- Detailed work order processing
- Financial reporting
- Support for higher volumes of data and transactions
- Integration with other enterprise systems
- Enhanced customization options
Product Overview
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User Reviews of Utilities Pro
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Utilities Pro Review
Bosque County purchased Incode from Tyler and it has exceeded our expectations. The program is incredible and the support has been great. In fact, I liked Incode so well I purchased it again for Hamilton County less than a year later.
all of our staff are doing their own budgets
We have about 70 employees, and with our old software, they weren’t involved with the financial reporting at all. But within a year of having Incode, all of our staff are doing their own budgets. They have the tools they need to pay invoices and make sure things go to the right accounts. It used to take a month to get all of our financials over to accounting, but with Incode, that task has gone from taking one month to just one day, with fewer errors.
