Product Overview
PestPac, developed by WorkWave, is a purpose-built pest control management platform covering scheduling, routing, billing, CRM, field operations, and business analytics. It serves both residential and commercial pest control operators, with specific tools for termite inspections, multi-unit building management, and integrated pest management.
PestPac is used by some of the largest names in the industry, including Terminix, Arrow Exterminators, and Truly Nolen. The platform includes Wavelytics, an AI-analytics tool that provides real-time performance insights and supports data consolidation during acquisitions. PestPac sits within WorkWave’s broader field service ecosystem, which includes complementary tools for marketing, payments, and print campaigns.
Pros
- Routes visible on handheld devices
- Responsive customer support with regular software updates
- Easy to create and schedule orders
Cons
- Some users experienced issues with field printers and software communication
- Comparatively high costs compared to similar software
- Traditional user interface
Target Market
Mid-sized to enterprise pest control companies serving residential and commercial accounts that need a comprehensive, scalable platform with advanced routing, multi-branch support, and built-in analytics.Not Recommended For
Small or solo operators looking for a lightweight, low-cost solution, or field service businesses outside the pest control industry.WorkWave PestPac is a pest control software that assists with managing field service activities and office operations as well as sales and marketing. A mobile app is available for iOS and Android smartphones and mobile devices that allows field technicians to be connected to the office remotely.
Through one streamlined system, pest control businesses are empowered by scalable solutions that provide support for all stages of their lifecycle and adapt to the way they run their business.
Video Overview
Features
WorkWave PestPac offers many different features:
Core Features
- Scheduling
- Accounting
- Material Tracking
- Billing
- Reporting
- Job Management
Enhancements
- Advanced Reporting
- Call Tracking
- GPS
- Inventory Management
- Lead Management
- Marketing Automation
- Web Design
- Visual Route Manager
- Invoicing
Pest control billing and invoicing can be done with compatible Intuit QuickBooks software.
Pricing
PestPac offers three plans. Pricing is not publicly listed and requires contacting their sales team for a quote. There is no free trial available.
- The Small Business plan covers customer management, basic scheduling and routing, termite inspection, mobile app, billing and payments, basic accounting, basic reporting, and a customer portal.
- The Professional plan adds smart scheduling and route optimization, digital forms, advanced accounting with general ledger export, custom reporting, customer communications, lead management, eCommerce, logbook, and marketing automation.
- The Enterprise plan includes everything in Professional plus multi-branch management, API integrations, and auditor reports.
Product Overview
Developer Overview
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User Reviews of WorkWave PestPac
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WorkWave PestPac Review
They continue to nickel and dime us for every other feature and with another price increase we have decided to look into other software. The software as a whole meets our needs but not in such a manner that constitutes the recent price hike. We also were under the impression the software integrated with Quickbooks but our numbers are continually off and we have to go back and manually fix them,
WorkWave PestPac Review
The softwre was recently upgraded and the invoice format changed. The font is now hardly legible and it comes off very unprofessional. Upon reaching out to support to see if something could be done, I was infomred there was no way to change it. Past companies I have worked for would never have let an invoice looking like this leave their office.
WorkWave PestPac Review
I would highly recommend PestPac. No matter how big or small your company is, PestPac can help you automate your business and improve performance. It’s been a great decision for us and we’ll never look back!
WorkWave PestPac Review
As a small business it is extremely important for us to be as proficient as possible in our customer service, scheduling and accounting. PestPac provides us with the tools necessary to accomplish this … A must have for your business and its future success!
WorkWave PestPac Review
PestPac has been a solid program for my Pest Control business since 2007. I would recommend this program for any service based company. It continues to evolve each year by listening to their customers and that is a refreshing process.
