BioTrack
11 Reviews 3/5 ★ ★ ★ ★ ★A seed-to-sale software designed for the cannabis industry supporting cultivation, processing, manufacturing, and dispensary point-of-sale operations.
Product Overview
BioTrack is a seed-to-sale software designed for the cannabis industry. Key features include detailed reporting, compliance solutions, automated reminders, and integrated online ordering. The software’s Cannalytics feature provides proprietary data insight tools, aiding businesses in making informed decisions to enhance sales and customer service. BioTrack helps manage cultivation, processing, manufacturing, and dispensary point-of-sale operations.Pros
- Integration with accounting systems
- Offers over 100 customizable reports
- Advanced seed-to-sale tracking
Cons
- Some users report inefficiencies in the traceability workflow and complexity
- Some users face challenges getting locked out after software updates
Target Market
Medium- to large-sized businesses in the cannabis industry. Best serves companies involved in multiple stages of the cannabis supply chain, such as cultivation, processing, manufacturing, and retail.BioTrack is cannabis management software designed to support the entire process from planting to sales. It is ideal for growers, distributors, and retailers, providing a full view of the production lifecycle.
The software ensures that your business remains in compliance with regulations by monitoring critical data and offering reporting tools tailored to local rules. Essentially, BioTrack aids the cannabis business with a feature set that includes reporting, marketing, data management, and adaptable workflows.
BioTrack has many licensing options, allowing companies to choose features relevant to their specific operational area. For instance, cultivators can select a license focusing solely on cultivation-related features. The system is scalable, enabling them to add more functions as your business grows. It also includes standard features that are available for any license type.
BioTrack Key Features
For Cultivation
- Monitoring Applications: Keep track of nutrients and pesticides used.
- Reminders: Automate scheduling for applying nutrients and pesticides.
- Analysis: Track the quantity of nutrients used on plants and their impact on different strains. Evaluate watering cycles and previous harvests.
- Genealogy: Document plant genetics and any hybridization.
- Yield Forecasts: Estimate and enhance future yields.
Processing and Manufacturing
BioTrackTHC stores necessary information, reports to state systems, and offers insights for business improvement.
- Transport Manifests: Track vehicle, driver, and cargo details for compliance.
- Conversion Tracking: Follow product transformations and waste management.
- Wholesaling: Manage wholesale packages, invoices, and purchase orders.
- Transactional Reporting: Create and manage invoices and orders.
- Inventory Audits: Monitor conversions to minimize waste.
Dispensary Point-of-Sale
BioTrackTHC facilitates online ordering, digital menus, and CRM tools.
- Automated Data Entry: Integrated hardware for data input, including product weight, customer IDs, and profiles.
- CRM Driven by Data: Tools for customer loyalty and referrals, marketing via email and text. Track customer preferences, visit history, and purchase patterns.
- Customer Profiles: Maintain records of medical details, rewards, and purchase history.
- Discounts & Loyalty Programs: Offer discounts based on various criteria.
- Purchase Limits: Set product-specific limits for compliance.
Government Traceability
Several US states currently use BioTrack as their state-mandated track-and-trace system for compliance. This means all cannabis operators in the following states must use BioTrack’s traceability system by law. These include:
- Arkansas
- Connecticut
- Delaware
- Florida
- Hawaii
- New Hampshire
- New Mexico
- New York
- North Dakota
- Virginia
Product Overview
Developer Overview
Related Products
User Reviews of BioTrack
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Undependable and been buggy for years
In Arkansas our systems shut down causing dispensaries to not be able to sell to us. It’s been going on for years since MMJ first became legal in our state. The software was and always will be trash and the owner does nothing to upgrade or fix bugs. This company has cost our state millions in lost sales over the years. When it’s down for over an hour, dispensaries just close down for the day. This is completely unacceptable and seems like a scam of a company.
Pros
Nothing
Cons
Undependable and been buggy for years. Nothing being done to address frequent outages.
I just gave up
It was terrible. See what happened was that I had an immediate need to change the software but their software seemed really, really, really difficult to work with. I just gave up and thought “what is this, I’m happy with what I got”. Now I have the Blaze software.
It was the BIotrack team that really made the difference
Overall the system has been easy to use and learn but it was the BIotrack team that really made the difference. Their customer service is fantastic and they are extremely responsive with any questions/ issues. We also found their training to be great especially as a start up just learning the industry.
Very Happy with Dan
While I have nothing to compare this product with the customer service has been excellent and if I can learn this program easily, anyone can! Very Happy with Dan! He arranges Zoom calls usually within 24 hours.
Pros
It makes sense and is user friendly.
Cons
Cost
The slowest and most ill designed software
Awful. The updates they put out seem to further “fix” what really isn’t broken. I’m lucky if I only have to restart it once when I have to use it. Otherwise it suffers from connection issues and slowdowns constantly that make me waste valuable time that could be spent doing other things.
Pros
It's ok for tracking legal reasons. That's pretty much it.
Cons
It is the slowest and most ill designed software I've had the misfortune of using.
Still waiting for 2.0 which was promised in 2019
Dispensary users like myself may find it difficult to implement compliance and regulatory changes. Support is often slow, lacking, or non-existent. Their online user’s manual is out of date. Updates are a hassle and the method of learning they exist is when some feature no longer works or when after 20-30 minutes with support they representative decides to check which version you are using and then states “we need to get you on the latest version” . Still waiting for 2.0 which was promised in 2019…
Pros
As a longtime user, I can appreciate many of the more robust features like the reports and (now) seamless API integration. The cash out and check-in UI is pretty user friendly with the ability to ad Icons to the sales menu. The staff is very friendly and about as helpful as they can be given the age and weaknesses of this software. The way they rollout updates though...
Cons
The Support, while friendly seem to have their hands tied by a company that appears to be more interested in Conventions and marketing than making a high quality product geared specifically to the cannabis industry.
- Air Freight & Logistics
- 1-10 employees
- Annual revenue $0-$1M
Not ready for primetime, trying to figure it out
Not ready for primetime, trying to figure it out.
Pros
The ability to graphically see your grow facility.
Cons
No one at Biotrack seems to have a firm grasp of California track and trace reporting requirements. System confusing to set up and use, trainers and tech support lack hands on experience in a grow operation. Cannot reference a fully functioning client near us, although they have clients near us.
Every-time I join a new operation and am forced to use BioTrackTHC
I’ve used BioTrackTHC in Washington and New Mexico. I would only recommend using it long enough to perform critical regulatory tasks while you evalute 3rd party traceability solutions. Although it covers all the traceability actions one must perform in a regulated cannabis market, it does so with extremely poor workflow. Many actions are hidden in bizzare menu locations, everything takes an excessive number of clicks to complete, few actions have a batch function, and it runs much slower than is acceptable for a modern software solution.
Pros
If you are just getting started they offer a free version that lets you at least be compliant with state laws. However, time is money. And when considering the time it takes trying to get things done in BioTrackTHC it's actually more cost effective to spend $150-400 on a competitor and save time instead of using BioTrackTHC at all.
Cons
- Software runs slow. - No Mobile app. Very useful for working in grow room, scanning plant tags with phone, taking plant notes etc. - While managing plants/inventory scanning bar-codes still necessitates hitting enter, slowing one down. - No Batch strain creation (i.e. create strain name with a number affix, instead each strain must be created individually. Huge waste of time if one has hundreds of breeding strains to keep track of.) - Workflow segmented among lots of pop ups and windows, jarring experience. Usability feels like late 90s early 2000s software. - Point of Sale very cumbersome, inventory appears at different stock levels depending on what menu view you are currently in. Difficult to gauge at a glance what is in stock or selling well. Checking out customers takes to many steps and is much slower than competitors. ....And much more. Every-time I join a new operation and am forced to use BioTrackTHC (until i switch the operation to something better) I am utterly bewildered at the lack of fore thought for workflow efficiency when this piece of software was created.
Its flexibility
They’e been around forever and it shows. Any time
Pros
Its flexibility. If my workflows ever change I can change them in the program too.
Cons
not web based but I can log in remotely which is nice but fully web based would be a bit better.
Very robust, granular settings, and permissions
Very robust, granular settings, and permissions. It’s a little more complicated than some of the other options, but as you get deeper into your business plan, the complexity is a necessary evil. The complexity can be troublesome for low level budtenders or dispensaries with high turnover and a a need for constant training. Vertical integration is great, reports are extremely useful. It does have some issues but if you’re familiar with the system most issues are user-error and can easily be resolved.
Pros
Reporting features, easy to use, great integrations. Their support is great but sometimes can be hard to get a hold of.
Cons
It can be buggy and it's frustrating when you can't reach support.
BioTrack Review
The software has many bugs that need to be addressed and the support is lacking.
