A seed-to-sale software designed for the cannabis industry supporting cultivation, processing, manufacturing, and dispensary point-of-sale operations.
BioTrack is a cannabis management software designed to support the entire process from planting to sales. This software is ideal for growers, distributors, and retailers, providing a full view of the production lifecycle.
The software ensures that your business remains in line with regulations by monitoring critical data and offering reporting tools tailored to your local rules. Essentially, BioTrack aids your cannabis business with a feature set including reporting, marketing, data management, and adaptable workflows.
BioTrack comes with many licensing options, allowing you to choose features relevant to your specific operational area. For instance, cultivators can select a license that focuses solely on cultivation-related features. The system is scalable, enabling you to add more functions as your business grows. It also includes standard features available with any license type.
BioTrack manages your business from cultivation and processing to the final sale at dispensaries.
This aspect is crucial for compliance, particularly during manufacturing. BioTrackTHC stores necessary information, reports to state systems, and offers insights for business improvement.
Even at the sales stage, data collection and reporting remain crucial. BioTrackTHC facilitates online ordering, digital menus, and CRM tools.
In Arkansas our systems shut down causing dispensaries to not be able to sell to us. It’s been going on for years since MMJ first became legal in our state. The software was and always will be trash and the owner does nothing to upgrade or fix bugs. This company has cost our state millions in lost sales over the years. When it’s down for over an hour, dispensaries just close down for the day. This is completely unacceptable and seems like a scam of a company.
Undependable and been buggy for years. Nothing being done to address frequent outages.
It was terrible. See what happened was that I had an immediate need to change the software but their software seemed really, really, really difficult to work with. I just gave up and thought “what is this, I’m happy with what I got”. Now I have the Blaze software.
Overall the system has been easy to use and learn but it was the BIotrack team that really made the difference. Their customer service is fantastic and they are extremely responsive with any questions/ issues. We also found their training to be great especially as a start up just learning the industry.
While I have nothing to compare this product with the customer service has been excellent and if I can learn this program easily, anyone can! Very Happy with Dan! He arranges Zoom calls usually within 24 hours.
It makes sense and is user friendly.
Awful. The updates they put out seem to further “fix” what really isn’t broken. I’m lucky if I only have to restart it once when I have to use it. Otherwise it suffers from connection issues and slowdowns constantly that make me waste valuable time that could be spent doing other things.
It’s ok for tracking legal reasons. That’s pretty much it.
It is the slowest and most ill designed software I’ve had the misfortune of using.
Dispensary users like myself may find it difficult to implement compliance and regulatory changes. Support is often slow, lacking, or non-existent. Their online user’s manual is out of date. Updates are a hassle and the method of learning they exist is when some feature no longer works or when after 20-30 minutes with support they representative decides to check which version you are using and then states “we need to get you on the latest version” . Still waiting for 2.0 which was promised in 2019…
As a longtime user, I can appreciate many of the more robust features like the reports and (now) seamless API integration. The cash out and check-in UI is pretty user friendly with the ability to ad Icons to the sales menu. The staff is very friendly and about as helpful as they can be given the age and weaknesses of this software. The way they rollout updates though…
The Support, while friendly seem to have their hands tied by a company that appears to be more interested in Conventions and marketing than making a high quality product geared specifically to the cannabis industry.
Not ready for primetime, trying to figure it out.
The ability to graphically see your grow facility.
No one at Biotrack seems to have a firm grasp of California track and trace reporting requirements. System confusing to set up and use, trainers and tech support lack hands on experience in a grow operation. Cannot reference a fully functioning client near us, although they have clients near us.
I’ve used BioTrackTHC in Washington and New Mexico. I would only recommend using it long enough to perform critical regulatory tasks while you evalute 3rd party traceability solutions. Although it covers all the traceability actions one must perform in a regulated cannabis market, it does so with extremely poor workflow. Many actions are hidden in bizzare menu locations, everything takes an excessive number of clicks to complete, few actions have a batch function, and it runs much slower than is acceptable for a modern software solution.
If you are just getting started they offer a free version that lets you at least be compliant with state laws. However, time is money. And when considering the time it takes trying to get things done in BioTrackTHC it’s actually more cost effective to spend $150-400 on a competitor and save time instead of using BioTrackTHC at all.
…And much more. Every-time I join a new operation and am forced to use BioTrackTHC (until i switch the operation to something better) I am utterly bewildered at the lack of fore thought for workflow efficiency when this piece of software was created.
They’e been around forever and it shows. Any time
Its flexibility. If my workflows ever change I can change them in the program too.
not web based but I can log in remotely which is nice but fully web based would be a bit better.
Very robust, granular settings, and permissions. It’s a little more complicated than some of the other options, but as you get deeper into your business plan, the complexity is a necessary evil. The complexity can be troublesome for low level budtenders or dispensaries with high turnover and a a need for constant training. Vertical integration is great, reports are extremely useful. It does have some issues but if you’re familiar with the system most issues are user-error and can easily be resolved.
Reporting features, easy to use, great integrations. Their support is great but sometimes can be hard to get a hold of.
It can be buggy and it’s frustrating when you can’t reach support.
The software has many bugs that need to be addressed and the support is lacking.