Logiwa WMS Review: Pros, Cons, and Overview
Logiwa WMS is a good solution for small to medium-sized businesses in the retail and eCommerce sectors. It is particularly suited for DTC retailers that want a system that integrates with eCommerce platforms like Amazon, eBay, and Shopify. It’s proficient in supporting direct-to-consumer fulfillment methods.
However, highly regulated industries like pharmaceuticals will need a more industry-specific solution.
- Offers various picking methods such as wave and zone picking
- Integrates with over 240 eCommerce, shipping, and accounting platforms
- Allows for real-time feedback on worker performance
- Limited out of box features--requires personalized support
- Unfriendly user interface
- Onboarding process is too rapid, making it difficult for users to understand the platform
- Developer Logiwa
- Client OS iOS, Android, Web
- Deployment Cloud Hosted
What is Logiwa WMS?
Logiwa is a fully integrated WMS and order fulfillment software that provides DTC/B2C and B2B warehouse management. The cloud fulfillment software platform integrates with over 240 eCommerce, shipping, and accounting platforms.
Our Ratings
| Usability - 8.5 | Has a modern and responsive interface; the mobile app works on phone, tablet, and industrial scanners; highly configurable; might require some training to fully utilize automation features. |
| Support - 9 | Includes customer support and online inquiries; users can request a call with wait times averaging 7-9 minutes; YouTube channel includes step-by-step how-to videos. |
| Features - 8 | Offers a wide variety of features for automating warehouses, shipping, and fulfillment; lacks invoicing and payment processing. |
| Security - 10 | Imports and exports data from Excel templates; offers multi-factor authentication; integrates with over 240 accounting and ERP solutions, eCommerce platforms, carriers, and robotics systems. |
| Value - 8 | Has 5 different pricing plans depending on business type and stage; the first plan has strict limitations while the rest offer unlimited users and fulfillment centers; we cannot confirm costs at this time. |
| Performance - 8.5 | Functionality is fine; no slowness when navigating between different tasks; some real-time updates from scanning have to be pushed through manually on the website. |
| Scalability - 10 | Highly configurable software can be customized to fit user workflows; different payment plans can accommodate B2C startups to high-volume B2C/DTC and B2B fulfillment. |
Features
Our review of Logiwa WMS was primarily focused on the inventory and warehousing features, such as:
Pick an Order
Logiwa uses Smart DTC Picking Advantage to make picking easy. This unique feature uses 4 job types to break up inbound orders into:
- Identical SKU-1: Mobile order picking > Print carrier labels in bulk > Ship
- Identical SKU-2: Mobile order picking > Print carrier labels in bulk > Ship
- Single-Item Orders: Mobile order picking > Pack and print labels > Ship
- Multi-Item Orders: Mobile order picking > Pick and sort by tote > Pack and print labels > Ship
Each type can be configured to match businesses’ exact picking needs. Logiwa automatically pre-segments orders for faster picking. This is done by looking at exactly where items are in relation to one another and providing pickers with the most efficient path.
Missing Inventory
If a picker finds inventory missing from a location, they can mark this on the mobile app so no other pickers are sent to the same empty spot. Once an item is marked missing, the system will automatically locate alternate inventory spots for the selected items, saving pickers significant time.
What Features Are Missing?
- Payment processing: Logiwa lacks payment processing currently. However, orders can be used to generate invoices in integrated accounting solutions like QuickBooks.
- Light manufacturing: Logiwa currently does not have ways to track partial units of inventory that could be used in manufacturing.
Logiwa IO
Logiwa launched Logiwa IO in December 2023 to replace the legacy WMS platform. It features a “headless” architecture that focuses on all aspects of fulfillment management, not just warehousing. Key functionalities include:
- AI: Embedded AI helps optimize routing, picking, and packing by automating repetitive tasks. It also predicts future demand using real time and historical data.
- Customization: You can fully customize workflows and system logic.
- eCommerce: Native integrations with eCommerce platforms like Shopify and Amazon. Also, add new sales channels easily as you scale.
Pricing Plans
| Plan | Pricing | Features |
| DTC Launch Edition | Request a quote | 5 users max and limited to 1 fulfillment center. Features include:
|
| DTC Growth Edition | Request a quote | Unlimited users and unlimited fulfillment center. It includes all the same features as the DTC Launch Edition. |
| Enterprise Edition | Request a quote | Unlimited users and unlimited fulfillment center. It includes all the same features as the DTC Growth Edition. |
| Wholesale DTC Transition Edition | Request a quote | Unlimited users and unlimited fulfillment center. Includes all the same features of the Enterprise Edition plus:
|
| 3PL Acceleration Edition | Request a quote | Unlimited users and unlimited fulfillment center. Includes all the features of the Wholesale DTC Transition Edition plus:
|
FAQ
Does Amazon use Logiwa WMS?
Yes, Amazon sellers use Logiwa WMS. There are more than 240 integrations available for eCommerce, shipping, accounting, and robotics. A few of the other eCommerce platforms include:
- eBay
- Etsy
- Shopify
- Squarespace
- Walmart
How long does it take to implement Logiwa WMS?
Logiwa WMS is a 100% SaaS product, meaning it can be up and running in as little as 4 weeks.
Alternatives
Summary
Based on our experience, Logiwa WMS would be an ideal software for businesses looking to optimize and automate the picking and packing process. This is particularly useful for growing DTC companies that are moving away from manual picking methods. The mobile app is device agnostic, so it can also be used on existing scanners or iOS and Android devices.
Logiwa WMS offers multiple pricing plans to suit businesses of any size. Its ability to integrate with the most popular eCommerce platforms and carriers also ensures scalability.
User Reviews of Logiwa WMS
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The system is a bit constraining as we try to grow the business
The system is a bit constraining as we try to grow the business. The work flow is tedious with a great deal of duplicate entries. Any inputted orders can be viewed by our Logitics Coordinator, but for him to pass the work order to another team member, he has to print a paper copy and duplicate it in the system. We also run into a great deal of connection issues, halting our entire set up.
Logiwa is very intuitive and makes everyone more efficient
We knew we needed a modern WMS for ecommerce fulfillment. We looked at all the other solutions available and chose Logiwa for its intuitive UX and ease of use.
We were up and running on Logiwa in our first warehouse in just 2 – 3 weeks. Our west coast warehouse really took off after we started using Logiwa.
New warehouse workers are trained and on the floor in just 3 – 4 hours with Logiwa. Logiwa is very intuitive and makes everyone more efficient.
Logiwa’s software reminds us of Apple
Logiwa’s software reminds us of Apple – everything looks easy but it’s super powerful. We can easily add custom reports when we need them, and we love that Logiwa is evolving along with our business.
Logiwa’s customer support is amazing. Whether we need a reminder on how to do something or run into a problem, Logiwa’s support helps us be super responsive to our customers.
Onboarding a new client into our fulfillment network takes just one hour
We started PackDash to give SMBs the same high-quality fulfillment experience as the largest brands in the world.
Logiwa makes it easy for us to provide every client with a high-quality fulfillment experience. We provide a personalized experience for each client and use Logiwa to ensure that every order is properly routed, picked, packed, scanned and shipped to customers on time, every time.
We’re adding 3 to 5 new clients each week. Onboarding a new client into our fulfillment network takes just one hour with Logiwa.
