contactSPACE

contactSPACE is an intuitive, easy to use contact centre solution that enables you to make better quality customer contact. Using contactSPACE, you can design intelligent contact strategies to make the right call, at the right time. Plus, ensure agents stay on-message and deliver quality interactions, using contactSPACE CallGuides - by building your own intuitive messaging management and call workflow frameworks.

contactSPACE Features

• Auto dialers–preview, progressive, predictive, super
• Manual dialer
• Dialer recall rules
• Pre-connect call status analyzer
• Configurable answering machine detection
• CLI rotation
• Record prioritization–design smart contact strategies
• Call time optimization
• Ensure outbound compliance–FTC, GDPR etc
• Target filters and scheduled target filters
• List management
• Do not call lists
• CallGuides - intuitive agent messaging framework
• Initiative creation wizard
• Initiative management–copy, edit, pause, start
• Skills based routing–individual/group based
• Productivity enhancement (eg auto-wrap)
• Call-back management and scheduled callbacks
• Concurrent inbound/outbound–ensure inbound calls are answered
• Ready-built CRM integrations including Salesforce, HubSpot, Zoho etc
• Data driven APIs
• Data import/export–including CSV
• Call recordings and QA
• Dimensional reports–agent, dialer, list penetration, callbacks, outcomes etc
• Scheduled reports
• Live dashboards
• webRTC
• G.711 voice quality, no voice transcoding

contactSPACE Pricing

The cost of contactSPACE starts at $105/user/month. There is no free trial available. There is no free version available.