CogniSaaS

CogniSaaS is a customer-centric onboarding and implementation platform that helps enterprise SaaS businesses achieve faster time to value. It minimizes the usage of silos of tools; improves collaboration with customers and internal stakeholders; tracks and prioritizes hundreds of projects for value delivery through data visualization, visibility and accountability.

Use CogniSaaS to manage hundreds of customers without confusion. This software is ideal for:

• Enterprise SaaS organizations
• Customer success managers
• Customer relationship managers
• Project managers
• Account managers

CogniSaaS Features

• Platform calculates RAG statuses of customer, project, use case and task with no human intervention
• Bi-directional integration with JIRA to track dependencies with product and tech teams in a single place
• Automated adjustments of forecast dates in case of delays in tasks
• Assign tasks to internal team members and customer stakeholders. Collaborate with the customer’s team on a shared portal.
• Hierarchical task tracking at project level and each SOW use cases. BRAG statuses to easily track delays and dependencies.
• Time tracking, Gantt chart, resource utilization map and more to seamlessly manage projects at scale.
• Onboarding teams can seamlessly collaborate with product/tech teams on new feature requests, tech tasks, bugs, API integrations
• BRAG status allows you to prioritize tasks that are on highest priority.
• Revenue milestones and implementation fee tracking at every use case level.
• Single click view of all the customers who requested for a new feature
• Holistic view of customer data in one place eliminates information silos and saves valuable time and bandwidth.
• Single click view of all the projects, use cases, tasks and product dependencies associated with a customer.
• Custom fields to tailor functionality to your business needs
• Proprietary algorithm provides actionable insights and recommendations to accelerate prioritization and revenue recognition
• Focus time and energy on customer use cases/tasks that have the highest impact on the bottom line and time to value.