Constellation CRM

Constellation CRM home construction software supports all the operational functions (sales, marketing, design center, escrow/closing, and customer care/warranty) builders need to sell more homes to more customers at less cost. At the same time, customer satisfaction levels improve because buyers have the information to make a wise purchase - and post-purchase issues are identified and resolved more quickly than ever before.

Constellation Marketing

Enhance your marketing and media programs with Constellation Marketing, a proven software solution that allows builders to measure the success of marketing programs and manage the information flow on prospects, contacts, direct mail campaigns, advertising and other prospect activities. Other key benefits of Constellation Marketing include the ability to:

• Create custom prospect and buyer profiles to analyze market trends
• Improve conversion ratios by identifying best prospects and customers
• Transform your business into a data driven organization with timely, accurate reports tailored to your needs
• Make strategic decisions that increase sales and reduce costs

Constellation Marketing is part of the Constellation CRM product line that enhances the productivity and profitability of nearly 200 homebuilders – with 2,500 users – throughout North America.

Hosting made easy

Now you can take advantage of the unmatched functionality of Constellation CRM even if you do not have the necessary IT infrastructure (servers, systems admin, database admin) to self host the application. Just order Constellation OnLine and you will have, for a small monthly fee, a total hosting solution.

Interfaces with third-party accounting products

Constellation CRM has operating interfaces with almost two-dozen third-party accounting products, including Oracle (JD Edwards Homebuilder), NEWSTAR and FAST, a key reason why we have already earned the trust of companies such as Lennar and Fulton Homes.

Constellation Sales

Expand sales and improve margins with Constellation Sales, a market proven software solution with the following key benefits:

• Effectively answer “what-if“ questions
• Generate professional, accurate printouts
• Include your logo on printouts
• Create interactive graphics
• Centralized database to support cross-divisional data sharing and reporting
• Two-way integration with external systems
• Automated approval of new sales and other transactions with the customized workflow manager
• Individualized home pages for Sales Representatives, Sales Managers, and Administrators
• Full contract management
• Full options and inventory management

Constellation Sales is part of the Constellation CRM product line that enhances the productivity and profitability of nearly 200 homebuilders – with 2,500 users – throughout North America.

Expanded option sales

By automating option management, Constellation Sales delivers the following benefits:

• Reduces errors in pricing, ordering and installation
• Maintains a comprehensive, up-to-date list of all available options
• Provides a complete accounting of selected options
• Options can be priced by floor plan or by community
• Implement immediate price changes company wide
• Record option changes and automatically update the buyer’s file
• Accurate change orders can be printed for buyers and construction
• The Preferences feature streamlines the selection process
• Ready access to up-to-date options for pricing and availability

Financing explained

For many buyers, the most difficult part of buying a new home is understanding the financing. Constellation Sales solves that problem by displaying financing alternatives in a clear, easy-to-understand format: purchase price, monthly payment and cash required to close.

Constellation Sales comes ready to accommodate numerous loan programs and financing terms. In addition, for first time buyers, sales agents can review the tax benefits of home ownership versus renting.

Quick, simple follow-up

Constellation Sales makes follow-up quick and simple because important prospect information, including homesite, plan, option and financing choices, is captured and can be accessed via the searchable contact management system, designed to allow searches by any criteria such as zip codes, walk-in date, media source and corner lots.

Work the database

Increase the frequency and quality of the contact your agents have with customers by taking maximum advantage of the information captured in the Constellation Sales contact management system. Start by designing a scheduled follow-up program (letters, flyers, surveys and calls) for each contact category: Prospects, Buyers, Closed Buyers, Canceled Buyers and Real Estate Agents.

Constellation Sales does all the rest, including producing a “Daily To Do List” of the letters to produce and phone calls to make. With a push of a button, letters are merged and the follow-up log of each contact is updated. As calls are made, agents can record notes of their conversations and schedule future appointments.

Hosting made easy

Now you can take advantage of the unmatched functionality of Constellation CRM even if you do not have the necessary IT infrastructure (servers, systems admin, database admin) to self host the application. Just order Constellation OnLine and you will have, for a small monthly fee, a total hosting solution.

Constellation Service

Enhance customer satisfaction by automating your customer service/warranty tracking department with Constellation Service, a market proven software solution with the following wide ranging benefits for customer service representatives:

• Automatic Follow-up System
• Produce a daily “To Do List” of calls/letters
• Quickly generate letters/mailing labels
• Maintain a log of all customer contact

Multi-user Capability-Improved decision making through shared information access

Service Request Processing- Merge information from client records into your own work and purchase orders

Technical Specifications-Available with software only or hosted software. Software and Hosting leases include our trouble-free maintenance program.

Constellation Service is part of the Constellation CRM product line that enhances the productivity and profitability of nearly 200 homebuilders – with 2,500 users – throughout North America.

Easily adapts to many service department styles

Since no two builders have the same philosophy on processing and tracking warranty items, Constellation Service easily adapts to a variety of service department styles with built-in flexibility to manage information more effectively in seven key areas.

• Service request item coding: The item code listing is fully customizable to provide any level of tracking detail desired.
• Item description field: If necessary, supplement the item codes with the item description field to add more detailed explanations or documentation of the problem.
• Notes field: Documentation is the key to minimizing your exposure to litigation and unresolved problems. A separate notes field is attached to every service request to log important information.
• Disposition codes: User defined disposition codes may be used to document the outcome of a request item. A record of warranty items or items fixed by the homeowner can also be maintained with these codes.
• Aging intervals: Gauge response time based on your own aging criteria. The system accommodates up to four aging intervals.
• Re-sale buyer tracking: Work on the homes you build does not always end when the original warranty expires. Constellation Service allows your warranty department to track homes for an extended time period, even up to ten years, and possibly three or four buyers later.
• Reporting capability: The system comes with a wide array of reports, including those used to track outstanding and completed service items, inventory status, walk through tracking, service request volume and subcontractor performance.