A customer relationship management system designed by Constellation HomeBuilder Systems for construction companies.
Constellation CRM home construction software supports all the operational functions (sales, marketing, design center, escrow/closing, and customer care/warranty) builders need to sell more homes to more customers at less cost. At the same time, customer satisfaction levels improve because buyers have the information to make a wise purchase - and post-purchase issues are identified and resolved more quickly than ever before.
Enhance your marketing and media programs with Constellation Marketing, a proven software solution that allows builders to measure the success of marketing programs and manage the information flow on prospects, contacts, direct mail campaigns, advertising and other prospect activities. Other key benefits of Constellation Marketing include the ability to:
Constellation Marketing is part of the Constellation CRM product line that enhances the productivity and profitability of nearly 200 homebuilders – with 2,500 users – throughout North America.
Now you can take advantage of the unmatched functionality of Constellation CRM even if you do not have the necessary IT infrastructure (servers, systems admin, database admin) to self host the application. Just order Constellation OnLine and you will have, for a small monthly fee, a total hosting solution.
Constellation CRM has operating interfaces with almost two-dozen third-party accounting products, including Oracle (JD Edwards Homebuilder), NEWSTAR and FAST, a key reason why we have already earned the trust of companies such as Lennar and Fulton Homes.
Expand sales and improve margins with Constellation Sales, a market proven software solution with the following key benefits:
Constellation Sales is part of the Constellation CRM product line that enhances the productivity and profitability of nearly 200 homebuilders – with 2,500 users – throughout North America.
By automating option management, Constellation Sales delivers the following benefits:
For many buyers, the most difficult part of buying a new home is understanding the financing. Constellation Sales solves that problem by displaying financing alternatives in a clear, easy-to-understand format: purchase price, monthly payment and cash required to close.
Constellation Sales comes ready to accommodate numerous loan programs and financing terms. In addition, for first time buyers, sales agents can review the tax benefits of home ownership versus renting.
Constellation Sales makes follow-up quick and simple because important prospect information, including homesite, plan, option and financing choices, is captured and can be accessed via the searchable contact management system, designed to allow searches by any criteria such as zip codes, walk-in date, media source and corner lots.
Increase the frequency and quality of the contact your agents have with customers by taking maximum advantage of the information captured in the Constellation Sales contact management system. Start by designing a scheduled follow-up program (letters, flyers, surveys and calls) for each contact category: Prospects, Buyers, Closed Buyers, Canceled Buyers and Real Estate Agents.
Constellation Sales does all the rest, including producing a ýDaily To Do Listý of the letters to produce and phone calls to make. With a push of a button, letters are merged and the follow-up log of each contact is updated. As calls are made, agents can record notes of their conversations and schedule future appointments.
Now you can take advantage of the unmatched functionality of Constellation CRM even if you do not have the necessary IT infrastructure (servers, systems admin, database admin) to self host the application. Just order Constellation OnLine and you will have, for a small monthly fee, a total hosting solution.
Enhance customer satisfaction by automating your customer service/warranty tracking department with Constellation Service, a market proven software solution with the following wide ranging benefits for customer service representatives:
Multi-user Capability-Improved decision making through shared information access
Service Request Processing- Merge information from client records into your own work and purchase orders
Technical Specifications-Available with software only or hosted software. Software and Hosting leases include our trouble-free maintenance program.
Constellation Service is part of the Constellation CRM product line that enhances the productivity and profitability of nearly 200 homebuilders – with 2,500 users – throughout North America.
Since no two builders have the same philosophy on processing and tracking warranty items, Constellation Service easily adapts to a variety of service department styles with built-in flexibility to manage information more effectively in seven key areas.
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