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Focus CRM

A customer relationship management system designed by Focus Softnet, LLC.
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Focus CRM gives you a snapshot view of your customer, giving you information on demand and the insight your sales teams need to maximize every customer interaction. It provides a central platform enabling you to analyze, plan, develop and deploy marketing activities.

Features

  • Provides sales forecast and trends reports
  • Generate insight on customer behavior and evaluates effectiveness of activities and campaigns
  • Tracks prospects through lead generation, prioritization, distribution and follow-up processes
  • Anytime access and input data in real time and Informed decisions through comprehensive reports
  • Automatic call allocation at customer service centers
  • Call Scripting, Price Book Matrix, Contract and SLA Management
  • Self Service customer portal
  • Google Maps Integration

Campaign Management

  • Plan campaign and target segment
  • Budgeting and ROI analysis
  • Campaign Reporting

Sales Management

  • Quotation Analsysis
  • Price book matrix
  • Sales Team Hierarchy and Territory Management
  • Account and Contact Management
  • Approvals and workflows
  • Sales Analytics and customizable dashboard
  • Forecast Management
  • Commission Calculations
  • Mobile CRM integration (Apple, Android Apps)
  • Integration with Financial ERP

Service Management

  • Contract Management
  • Service Request Management
  • Real Time knowledge base
  • Case Resolution and Activity Analysis
  • Service level agreements (SLA)
  • Self Service customer portal
  • Asset and Product Management
  • Warranty Management
  • Calls Escalations
  • Business intelligence Reports

Telemarketing

  • Call scripting
  • Customizable Sales Lifecycle
  • Segmentation and grouping of prospects
  • Lead Management - Lead capturing and assignment rules definition

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