Focus CRM

Focus CRM gives you a snapshot view of your customer, giving you information on demand and the insight your sales teams need to maximize every customer interaction. It provides a central platform enabling you to analyze, plan, develop and deploy marketing activities.

Features

• Provides sales forecast and trends reports
• Generate insight on customer behavior and evaluates effectiveness of activities and campaigns
• Tracks prospects through lead generation, prioritization, distribution and follow-up processes
• Anytime access and input data in real time and Informed decisions through comprehensive reports
• Automatic call allocation at customer service centers
• Call Scripting, Price Book Matrix, Contract and SLA Management
• Self Service customer portal
• Google Maps Integration

Campaign Management

• Plan campaign and target segment
• Budgeting and ROI analysis
• Campaign Reporting

Sales Management

• Quotation Analsysis
• Price book matrix
• Sales Team Hierarchy and Territory Management
• Account and Contact Management
• Approvals and workflows
• Sales Analytics and customizable dashboard
• Forecast Management
• Commission Calculations
• Mobile CRM integration (Apple, Android Apps)
• Integration with Financial ERP

Service Management

• Contract Management
• Service Request Management
• Real Time knowledge base
• Case Resolution and Activity Analysis
• Service level agreements (SLA)
• Self Service customer portal
• Asset and Product Management
• Warranty Management
• Calls Escalations
• Business intelligence Reports

Telemarketing

• Call scripting
• Customizable Sales Lifecycle
• Segmentation and grouping of prospects
• Lead Management - Lead capturing and assignment rules definition