Focus CRM gives you a snapshot view of your customer, giving you information on demand and the insight your sales teams need to maximize every customer interaction. It provides a central platform enabling you to analyze, plan, develop and deploy marketing activities.
Features
- Provides sales forecast and trends reports
- Generate insight on customer behavior and evaluates effectiveness of activities and campaigns
- Tracks prospects through lead generation, prioritization, distribution and follow-up processes
- Anytime access and input data in real time and Informed decisions through comprehensive reports
- Automatic call allocation at customer service centers
- Call Scripting, Price Book Matrix, Contract and SLA Management
- Self Service customer portal
- Google Maps Integration
Campaign Management
- Plan campaign and target segment
- Budgeting and ROI analysis
- Campaign Reporting
Sales Management
- Quotation Analsysis
- Price book matrix
- Sales Team Hierarchy and Territory Management
- Account and Contact Management
- Approvals and workflows
- Sales Analytics and customizable dashboard
- Forecast Management
- Commission Calculations
- Mobile CRM integration (Apple, Android Apps)
- Integration with Financial ERP
Service Management
- Contract Management
- Service Request Management
- Real Time knowledge base
- Case Resolution and Activity Analysis
- Service level agreements (SLA)
- Self Service customer portal
- Asset and Product Management
- Warranty Management
- Calls Escalations
- Business intelligence Reports
Telemarketing
- Call scripting
- Customizable Sales Lifecycle
- Segmentation and grouping of prospects
- Lead Management - Lead capturing and assignment rules definition