A customer relationship management application designed by Hansen Software Development for commercial & service companies.
By monitoring Trunk Activity, CASH provides useful reports for analyzing present and future line requirements to ensure adequate staffing levels. You can also predict peak periods during the day to allow for staffing adjustments and monitor telephone misuse and abuse eliminating ‘friends & family’ calls.
CASH allows management to track individual activity. Analysis of this data allows management to set individual and departmental goals to achieve higher levels of productivity and therefore improved results. Reports are readily available so that employee productivity can be monitored at any time.
Consider hundreds of dollars wasted on advertising campaigns that do no produce any business. CASH allows you to determine how many calls your business is receiving based on advertised promotions by producing valuable reports using incoming caller identification. Most business telephone systems support this feature.
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