Infor CRM

An enterprise CRM system from Infor.

About Infor CRM

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction–across the entire customer lifecycle–whether in the office or out in the field.

The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise.

Infor CRM at a Glance

  • Access for everyone
  • No install mobile
  • Embedded CRM inside Microsoft Outlook® with Infor CRM Xbar for Outlook®
  • Standard open APIs & integration options (SoHo user experience coming soon)
  • Seamless integration with back office systems via Infor ION® (coming soon)
  • Real-time personalized offers via embedded Infor marketing automation software (coming soon)
  • Modern architecture with adaptable platform to meet unique company and customer needs
  • Available in French, English, German, Russian, Italian, Portuguese, Spanish, and Chinese

More Effective Interactions Lead to More Revenue Generating Transactions

Your customer relationships are essential to your success. Infor® CRM is an award-winning CRM solution that delivers a complete view of customer interactions across your sales, marketing, customer service, and support teams, so they can collaborate effectively and respond promptly and knowledgably to sales opportunities and customer inquiries–both in the office and in the field.

Rich customer profiles and sales productivity tools in Infor CRM help users identify opportunities and streamline sales activities, while sales management tools, analytics, and proactive alerts drive accurate forecasting, informed decision making, and effective team and territory management. Best-practice process automation in Infor CRM accelerates your strategic advantage by recommending and performing winning actions that drive results.

Integrated marketing and customer service ensures calibration across teams in the business of acquiring new customers and delivering an exceptional customer experience.

Empower Your Mobile Workforce

Infor CRM Mobile extends rich CRM functionality to smartphones and tablets, giving your mobile workforce a strong competitive advantage that helps drive productivity and increase revenue. Customizable, secure, and easy to use, Infor CRM Mobile features an attractive, task-oriented user interface designed to put the most relevant customer information at users’ fingertips and enable them to perform key actions quickly–online and offline.

Interaction with native device features such as mapping, dialing, and email further streamlines the mobile user experience. Infor CRM Mobile updates automatically over-the-air and is included at no additional charge for Infor CRM users. A mobile-only Infor CRM license option is also available at a reduced cost.

Make Informed Business Decisions and Shape Strategic Priorities Based on Actionable Insights

Analyze data and assess key performance indicators from across your organization to gain a deeper understanding of business and team performance and make strategic decisions that positively impact your bottom line. Infor CRM offers a portfolio of reporting and analytics tools to meet user and company requirements at all levels of sophistication. From basic lookup, group, and reporting capabilities, to interactive dashboards, timeline visualizations, and custom reports, Infor CRM delivers powerful solutions to increase individual effectiveness and maximize organizational and customer intelligence.

The CRM Platform of Choice for Cost-Effective, Purpose-Built Solutions

Infor CRM is a state-of-the-art technology platform that empowers you to maximize the value of your most important corporate asset–your customer data. Exceptional usability and flexible configuration capabilities enable rich, personalized user experiences, helping ensure adoption and user productivity. Advanced customization capabilities accommodate even the most unique user, team, company, and industry requirements. With robust integration, sophisticated security, advanced process automation, and flexible deployment options, Infor CRM is the platform of choice for companies seeking to build cost-effective, purpose-built desktop and mobile applications that support the unique ways you do business, now and into the future.

Rely on Infor CRM as the hub of your commercial operations by creating rich customer profiles built by capturing information and interactions from across your organization and from external sources. Integration with business management applications, desktop productivity tools, emarketing, and social media empowers everyone in your organization to work together, efficiently, in the business of building profitable customer relationships.

Your CRM Solution Should Support the Way You Do Business

Infor CRM is CRM without compromise, offering unparalleled flexibility and control in how you deploy, use, and pay for a powerful CRM solution. Multiple deployment options–including cloud, on-premise, hybrid, and mobile–accommodate your IT profile and business objectives. Flexible license and payment options support your financial preferences. Buy, finance, or subscribe, while maintaining full ownership and control of your data. Select from and mix multiple license types-- including named, concurrent, flex, and mobile-only–to lower TCO and align requirements with differing user profiles.

With Infor CRM you get:

  • CRM for the mobile world–For the millions whose jobs take them away from the office, Infor CRM has a rich mobile legacy. It’s the platform of choice for purpose-built applications for the mobile workforce.
  • Better interactions–Intelligent collaboration and best practice automation across sales, marketing, and service help drive revenue and delivery of an exceptional customer experience.
  • Ultimate flexibility–Infor CRM offers unparalleled flexibility and control in how you deploy, use, and pay for this powerful CRM platform.

Product Overview

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