Oracle’s Siebel CRM (customer relationship management)helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. It delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers:
- Contact Center and Service
- Self-Service and E-Billing
- Contact Center Infrastructure
Oracle’s Siebel Contact Center and Service
Oracle’s Siebel Contact Center and Service product family helps businesses deliver quicker, better, and more-efficient customer service. Whether a company needs hosted, mobile, or on-premise solutions, these applications provide optimal resource deployment, speedy issue resolution, one-and-done request handling, and powerful tracking and analytics capabilities. As a result, businesses can increase customer satisfaction while cutting costs at all touch points around the globe.
Oracle’s Siebel E-Commerce
Siebel E-Commerce 8.1.1 is the next-generation of Siebel eSales. It has been designed to enable companies to manage multi-channel interactions with consistency and agility. Sophisticated selling rules such as pricing, eligibility, compatibility, and configuration can be managed once within Siebel CRM and deployed anywhere across the enterprise. All customer interactions transition seamlessly from self-service, to assisted care, into the call center, and back out to the self-service channel while giving customers transparent access to the real time information they need to do business. Features include Browse and Compare Products, Up-sell/Cross-sell, Configure Products, Shopping Cart & Checkout, Asset-based Ordering, View Order Status and Site Administration.
Oracle’s Siebel Enterprise Marketing Suite
Oracle’s Siebel Enterprise Marketing Suite is a comprehensive closed-loop solution that empowers B2B and B2C organizations across industries to achieve excellence in marketing. Tailored to the needs of business and consumer marketers across more than 20 industries, the Siebel Enterprise Marketing Suite delivers actionable insight to all members of the marketing organization.
Oracle’s Siebel Sales
- Maximize sales effectiveness in real time by accelerating the quote-to-cash process
- Aligning sales channels
- increasing pipeline and win rates
- Raise average transaction values.
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